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Rentalcars.com Reviews

1.2 Rating 333 Reviews

3 %

of reviewers recommend Rentalcars.com

Company Reviews

1.2

Based on 333 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 17th March 2024

Rentalcars.com 1 star review on 2nd February 2024

Rentalcars.com 1 star review on 23rd January 2024

45

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid for 2 reservations and due to incompetence or system failure the insurance portion of the paid for reservations were cancelled and refunded. Customer service has employed incompetent people grossly incapable of rectifying the situation and refuse to transfer the call to a manager and hang up the phone. Avoid these people.”

Posted 11 months ago

“Avoid. Family holiday in Greece nearly ruined by deceitful practice from rentalcars.com. Local car rental company incurred in unacceptable behaviour on arrival, late in the night. Other customers also angry and in queue. Several children present. rentalcars.com initially agrees to my complain and refund. Then they begin putting new conditions, including that I should rent a new car from them for refund. I agree and book, and then new conditions begin to crop up in our email exchange (discounts, 24-hour deadline, and finally no refund). I will be looking for settlement and official complaint until the matter is fully and fairly publicized. While exchanging with rentalcars.com I was passed from one customer service advisor to another (6-7 in total, including online chats and emails). It is simply cheap and despicable that our savings end up in the hands of unscrupulous brokers when we are most vulnerable, with our families, trying to have a well-deserved break. I will go as far as needed.”

Posted 11 months ago

“It is the worst company It is the worst company. They cooperate with the scam rent-a-car companies and in case of problems, they will not be with their customer but will cover that scam car rental company. Stay away!!!”

Posted 11 months ago

“Avoid avoid avoid!!! Absolutely scammers!!! When I booked the car, I tried to filter the cars by my age (29 yrs old). I assumed that the filter worked well, so I selected a car and booked it. After I finished my booking, I saw in the instruction, they say you must be over 30 years old to drive this car. I contacted rentalcars, they wanted to charge me 40 pounds to change the booking. I dialled in to the car company (Enterprise), it turns out that 29 years old is actually fine. On the day to picked up my car, Enterprise cannot verify me in the British Voting system, which is weird since I've been living at the address for nearly three years, I even received the voting letter months ago. Because of that, Enterprise cannot give me the car. So I called Rentalcars again. They refused to either let me amend or refund my booking. I went to another car rental shop next door, I successfully picked up a car there. No problem and quick progress. After that, I tried to contact to RentalCars again to ask my money back, they are bullies! They use all these conditions which are built by themselves to take as much money from customers as they can!!! Heartless people, you cannot make any sense to them, all they want is MONEY. Avoid this website!!!”

Posted 11 months ago

“Site is a complete scam. I'm trying to book a car. The first 30 options are literally from the same company. Economy Rent a Car, and Fox rent a car. One was created because of all the bad press of the other. They add $200 to the rental when you arrive. Then they double the standard 500 dollar deposit, then they try to ding you on the 1000 they held. Its a complete racket in every imaginable way. Unfortunately Canadian law is extremely lax when it comes to punishing corporations so these guys will likely rob society for a few more years before people stop going/using.”

Posted 11 months ago

“AWFUL AWFUL AWFUL!! Do not use this place to get a rental. They have horrible rental car agencies! Our flight was delayed and I called the rental car agency to tell them that we would be delayed and what time we would be arriving. The agent said it was fine. Once we landed we found out it was closed. We called rentalcar.com to get it cancelled and refunded and they refuse to do so. They said we should have called them last night and asked for a new agency. They are not helpful and when I got angry and asked for a manager, the guy on the phone hung up on me. They are not even in the US! THEY ARE A SCAM!!!! They won't refund you! DO NOT USE!!!”

Posted 11 months ago

“Click on this link to go the Avoid Rentalcars.com Facebook page top see my review and photo of the insurance requirements that are not listed on their website. https://www.facebook.com/RentalcarsGlobal/posts/pfbid0oMTFue7wcfL2CrkntVzcedPD73yokv2eEjfQarBD4LJo8FtGjP3ozmFLhcu2SdDul”

Posted 11 months ago

“Was charged on my credit card in full for rental. When we went to pick up car, they then charged us 3x the amount, yet we already paid?! Tried to call to make it right and got the runaround. Absolutely HORRIBLE customer service. DO NOT EVER RENT FROM THEM!!!”

Posted 1 year ago

“You're all a bunch of little bums. They put very low prices, then ask for a guarantee of thousands of euros. Only to give up the booking and then they keep some of the money. I guess that's all they live on. Be careful.”

Posted 1 year ago

“The worst and dishonest company in the world. NEVER rent a car from them.”

Posted 1 year ago

“Tried to amend booking and return car earlier. Booking was for 9 days and I only needed car for 4 days. No refund for the days already paid for because I already have the car. Absolutely appalling T&Cs”

Posted 1 year ago

“Warning! Book directly throw the Car rentav firm. Rentalcars will try to trick you. I got the wrong car but rentalcars refuse to replace. have called 5 times, emailed as many times, chatted etc. they refer all the time to get money back. completely dishonest company”

Posted 1 year ago

“Never trust and Hire Rentalcars and snap cars if you go to new Zealand for a trip. I went to Queenstown recently and my flight was delayed by 40 mins and they say the office close by 5 pm. I phoned them by 5.01 pm and my two days rental + insurance cost nearly 400$ was a loss to me and they cooly say this without a shame.”

Posted 1 year ago

“The company directed us to a scam local provider (BT car rental in Sofia airport). When our deposit was detained for a month, they provided no actual help in retrieving it. After we've involved the credit card company, the local provider finally responded (a MONTH after!) and suddenly claimed unreasonable fees, which again the company have taken no care to cancel. The cheap price is not worth the lack of service - you can book with the local provider directly just the same at your own risk.”

Posted 1 year ago

“Worst sevice ever, scammers, they deduct money from debit card, then refuse the same card for deposit”

Posted 1 year ago

“I booked a car through the rentalcars.com biggest mistake ever when i got dusseldorf Germany airport the sixt car hire company told me the haven't received any money from the rentalcars.com it's not been paid even the supervisor showed me online there's no booking but the rentalcars.com took money out of my account now they are trying to blame me as a customer for their own stupid mistakes failing to send money and the booking information to the rental company sixt i got told if i want a car i have to pay over €500 i will not give up until i get every single penny this rentalcars.com company shouldn't be allowed do any business because this company rubbing customer's in broad daylight and think they can get away with it. Ive emailed requesting a full refund but they said i should of cancelled my car and the cancellation fee is the money i paid for the car?! They stole my money, made me 2 hours late for brothers wedding then had to go rent another car and enterprise car rental so more expense paid out. Somebody should stop this company as they are scammers and just steal money.”

Posted 1 year ago

“USA, Car paid 2x, no refund USA. Out credit card was declined, because the tried to charge EUR 3500 instead of EUR 300, which was clearly stated in the contract and TC. This was over the card limit. We had to use a second card to book/pay a second card, to not be without car on the airport. That was 2x EUR 1800 paid. Rentalcars did not refund the firts booking. We were not able to reach any customer support. They kept 100%. We issued a claim with the credit card company and succeeded. They charged rentalcars back and refunded us. Way to go!”

Posted 1 year ago

“The flight was delayed, I arrived later than planned, the rentalcars service worked very slowly, I couldn't even get to the consultant after waiting in line for 2 hours. Tired from the flight, I chose to go by bus. After all that happened I was refused a refund. Would not recommend this company to anyone”

Posted 1 year ago

“I'm still waiting a refund of 158,76 euros for a car hire never received because the rental company didnot have any availability on my arrival and I had to rent a new one from another car rental company. Although I have sent the rent a car documentation that they were not able to deliver the car, Rentalcars.com never refund me with the amount paid via credit card.”

Rentalcars.com 1 star review on 13th March 2023

Rentalcars.com 1 star review on 13th March 2023

Rentalcars.com 1 star review on 13th March 2023

Posted 1 year ago

“Absolutely the worst company I have ever dealt with! I asked for a price match in their online form. They didn't get back to me. I called and asked for it again. Was promised to get an email about it in 48 hours. They didn't get back to me. I called and asked again. They still didn't get back to me. When I was picking up the car the operator showed me her system which said that I should get a 25% discount. After my rental finished I raised a case to get my discount providing all the proof. They refused to give me the discount, claiming that it was some error. Very unprofessional behaviour and I am very disappointed.”

Posted 1 year ago

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Rentalcars.com is rated 1.2 based on 333 reviews