Shein Reviews

Name: Shein
Rating: 1.96

2.0 Rating 1,416 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

2.0

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cheap and poor quality clothes will rip expect wearing clothes that were made with children in factories of children . poor labor poor quality”

Helpful Report

Posted 1 month ago

“I bought a jacket from Shein but it was inferior quality and too small, despite XL being my normal size, so - after a week's nightmare of repeatedly ignored requests for a refund - I managed to get it approved, or so they said, and sent the item back but then they changed their mind and sent me yet another jacket exactly the same product and size that I’ve also sent back and now they are saying they haven’t received the return even though I have proof. Dealing with Shein is like a stressful full time job, it's been going on for weeks and still I haven't been refunded. For god’s sake if you do buy from them DO NOT expect customer care if anything goes wrong! I will never buy from Shein again and advise shoppers to avoid this outfit like the plague!”

Helpful Report

Posted 1 month ago

“I would give Shein a NO STAR rating. I paid and submitted my order on 2/15/2024. 4 days later received email that order has been delivered with tracking number. Till today, 3/18/2024, I still have not receive the order. There is no phone # for Shein that I could contact. The phone # for the shipping company (UniUni) were busy from early hours till late hours! Shein is a scam company. This will be my first and last time that I'll order from this scam company! Expensive lesson to learn. Joee J”

Helpful Report

Posted 1 month ago

“Horrible company.. They do not return emails and have no interest in communicating with you. it is also impossible to find an email. Unable to ask for a return. Dd not respond to me at all. Their glasses are cheap and not made properly. Their delivery service also sucks an provided a tracking number that was not trackable.”

Helpful Report

Posted 1 month ago

“Beware when ordering as you will find when you come to returning items you might get a “cannot return because a promotion item” notification and no matter what you do there is no way to get a refund. This has happened to me twice, first time I just assumed I had missed seeing that I could not return when I ordered, second time I was very wary when ordering and checked carefully before placing order, also I ordered the same item in a different size and was able to return it!! In my view it’s a scam they are not to be trusted, I won’t be purchasing this company in future, a terrible way to treat customers”

Helpful Report

Posted 1 month ago

“Always excellent service and goods are brilliant unlike some cheap purchases off other sites”

Helpful Report

Posted 1 month ago

“It's fake. They advertised for a beautiful item but when I received it, it was crappy. Pretty much lost the money. There's no way to contact them as they will lead you in to AI that will first charge you to hear your dissatisfaction and then not fix the issue, reaping you further”

Helpful Report

Posted 1 month ago

“I have ordered from shein. But this is the second order that has gone missing with no refund. It is difficult to return items. And this is the second time I have a missing item. Be careful I will not be ordering from them again.”

Helpful Report

Posted 1 month ago

“This is the worst site to shop for. I had been continuously asking for my returned stuff. It’s been more than a year now. It’s so frustrating, everytime I send them an email, there’s a new person and then that person doesn’t know my query. I have to explain everything from the start and then when they tel me that they would get back with few day. Nobody gets back to me. And this continues forever. It’s a scam!”

Helpful Report

Posted 1 month ago

“I’m trying to get the promotion and now every time I get a new user it only gives me 0.01 points and that’s a shame I have had 3 new users and each time it so my been 0.001 why do you do people like that it’s almost as if you do that to keep company going by getting people to add new users but they still don’t get the 1 full diamond needed . Are you guys scamming people is this your way of trying not to give people The freebies. I have had 3 new users and each time I only got 0.001 diamond a why is that so that’s the only amount that’s on the picks . I have picked digger ones each time and still only got the 0.001 that’s a shame especially for people that spend their money . You guys should be a shame of your selves”

Helpful Report

Posted 2 months ago

“I LOVE SHOPPING ONLINE..BUT..IF YOU HAVE ANY ISSUES CUSTOMER SERVICE IS THE WORST AND HER NAME IS JOYCE, UNPROFESSIONAL AND DISRESPECTFUL EMAILS SHE SENDS, NEVER SEEN NOTHING LIKE IT CAN'T GET MY ITEMS THAT WAS SENT TO THE WRONG ADDRESS, CONTACTED MY BANK, NOW SHEIN HAS MY REFUND FROZEN 🤔😡🤬🤔”

Helpful Report

Posted 2 months ago

“Shein is terrible!! I bought a huge purchase of 36 items and they charged my credit card and marked it as paid then they told me to send them my ID and Bank Transaction records. I refused and they cancelled my order and I am still waiting for my money I had to call my credit card company to dispute the transaction.”

Helpful Report

Posted 2 months ago

“I ordered a dress and it was exactly what I wanted!!!”

Shein 5 star review on 15th February 2024

Helpful Report

Posted 2 months ago

“Cheap material, purses backpack, lunchboxs, shoes flimsy, need to stop selling materials and products of cheap quality with misleading pictures”

Helpful Report

Posted 2 months ago

“I’ll be honest Shane is a much better company as far as the actual quality of the merchandise versus fashion nova chic me Temu but delivery is increasingly becoming an issue I used to get my package is super early. Didn’t have to pay extra money now they’re coming weeks later or two weeks later so definitely something in Package and Handyman has definitely changed since I formally started using this company and I regret that I’m gonna have to stop using it because if I pay for something I don’t want it to in three weeks later.”

Helpful Report

Posted 2 months ago

“Customer service is a nightmare. Took up to 15 emails to get an item returned. Items ordered are not what you receive and getting it straightened out is impossible”

Helpful Report

Posted 2 months ago

“My daughter loves the site, so I bought her a $200 gift card for Christmas. Little did I know that half of the items on the site are from third-party sellers and now my daughter can't buy what she wants because the gift card can't be used on those purchases. If you buy a Shein gift card, you should be able to use it on anything on the site. I should have given her a Visa instead. It feels like kind of a scam.”

Helpful Report

Posted 3 months ago

“I placed an order on December 3, 2023, was to be delivered by December 16 and never showed up. Shein is using Uniuni as a courier and they are an absolute garbage courier. Trying to have SHEIN cancel my order and reimburse my money. Disappointment for Christmas.”

Helpful Report

Posted 3 months ago

“I had to pay a return fee for damagged goods and at the end didn't get a refund at all. Tried with customer servise several times with no luck. First they agreed to pay 20% return fee , and at the end that was a refund. I send 30, 40, 50? Complains with no effect and at the end they stopped answering at all... So a damaged dress I returned cost me twice the price and I don't even have it. Or the money back. I did get the money back for 3 items but took 2 month🤔 or more . They won't see me ever again....”

Shein 1 star review on 9th December 2023

Helpful Report

Posted 4 months ago

“I have tried numerous times to contact Shein regarding an order i place in November, the incorrect item was delivered, and im trying to find out where my correct items are, Shein have replied to 1 enquiry through twitter, but its been 2 days and they havent got back to me, wont be using them again if i dont receive what i ordered. Customer Services are rubbish you cant contact them properly.”

Helpful Report

Posted 4 months ago

Shein is rated 2.0 based on 1,416 reviews