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Shein Reviews

2.0 Rating 1,409 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st March 2024

182

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have contacted them numerous times to make a return, and they absolutely refuse to acknowledge me. They will not give me a return authorization or reply to my messages. My item was being returned within their return policy and was unworn. There is no reason why they should be ignoring me. DO NOT BUY FROM THEM!!!!”

Posted 4 years ago

“Horrible customer service. Thank god for Instagram DM because that is the only way I could get in touch. I wish I could post the conversation I’m having with them so that you could all experience the pure frustration. I placed, paid for and received an order that I never got an email confirmation for and it never showed up on my Shein account. I could just leave it alone since all went well but I want the points for the order! Plus, isn’t it a little sketchy that I have no actual proof besides my bank statement and the clothes that I actually placed this order? Wish I thought to keep the plastic bag they sent everything in. They keep asking me what my order number was over and over. I NEVER GOT ONE! WHY ARENT THEY UNDERSTANDING THAT? I really like the clothes though, lol. But if something goes wrong, you’re SOL.”

Posted 4 years ago

“This company is IMPOSSIBLE to contact! They advertise free returns but good luck with that. NO CUSTOMER SERVICE AND NO WAY TO REQUEST A RETURN ON THEIR WEBSITE! Better make sure you love it before you buy it because you'll never be able to get a refund!!!!!”

Posted 4 years ago

“I ordered a sweat dress and i had to return it because of the the size but, never got my money back. I emailed them several times but, i got no response. I am done with them.”

Posted 4 years ago

“Order 3 pairs of bikinis, all small , measured before purchase, and 1 out of the 3 fit , 2 of the tops were that small they barely covered the nipples , abit fustrating as you cant return bikinis either.”

Posted 4 years ago

“I ordered from shein a few times and never had a problem. I ordered from shein January 14, 2020 and paid for express shipping 2-4 day that cost $14.99. I received the package on January 20, 2020 at 3:00pm after my Birthday what was the point of paying for express shipping. 🤬 Now I can’t get in contact with them to get my $14.99. I am a YouTuber and I did a review in the past, I will be doing an update on my experience.”

Posted 4 years ago

“HYH97069 I would give 0 star if that was possible SHEIN didn’t deliver as promised The promised something and then turned back saying that’s not an option in our policy Worst online shopping experience I will put the feedback on fb and inst so that all my connections are aware of this Bad experience shein I ll never return”

Posted 4 years ago

“The leggings are so thin they are see-through, I mean you could genuinely read a book through them (this is not an exaggeration). It’s great for when I have a bruise on my leg and I want to show someone without removing my clothes. There is also a hole on the inner seam, not a small hole, kinda like a glory hole you’d find in an unscrupulous public toilet – I’ll need to sew that which is great, I have 2 jobs and a 2 year old so I’ve been looking for more things to occupy my time. I ordered a size 12 – 14 and I’d say they are on the slightly larger side, probably a good thing because based on the quality I’ve seen so far, I imagine they’ll shrink to fit my toddler once I’ve washed them. Luckily I only spent £20 for the 2 pairs (I’m yet to open the second pair, I can’t wait to see what joy awaits me when I do) so I’m not too bothered but I would strongly advise you not to spend a lot of money with Shein. On the plus side they arrived 9 days after I ordered. Items are shipped from their warehouse in Asia and I’m confident they have great working conditions for their staff, I bet they are allowed to visit the soft play and eat ice cream on their lunch and everything.”

Posted 4 years ago

“The quality and fitting of the clothing items are an issue.”

Posted 4 years ago

“Shein is fake app.it will lure by offering you cheaper rates but in the end it will cheat you ..money got deducted from my account.please guys help me get my money back by stop using this app..please raise a voice for me and be careful while shopping with this app.”

Posted 4 years ago

“This company sucks. They took my money I paid for express shipping and when I found out it wasn’t going to be to my home in the 2-4 days I paid for I asked and they blocked me.”

Posted 5 years ago

“I believe all these Chinese companies are scammers! I wish people would boycott them and perhaps they would change their customer services. BOYCOTT CHINESE COMPANIES!”

Posted 5 years ago

“If you have large breasts DO NOT ORDER FROM THIS INCOMPETANT COMPANY! I specifically ordered 3 garments in plus sizes so that they would fit my 38DDD breasts and they sent me garments with flippin A/B cup sizes, hell they only covered 1/3 of my breast!”

Posted 5 years ago

“No!! Do not order from this company!”

Posted 5 years ago

“Was told they could not process my order without certain info that i know is not needed and I told them forget anout the prder then a day later they charge my card somehow without the info they requested that they so needed amd now its going to take 30 days for a refund. I will be posting a bad review everyday till i receive my refund.”

Posted 5 years ago

“This website is a fraud. Don’t ever buy from here. $100 lost.”

Posted 5 years ago

“I have bought a lot of things from this store and they have great quality for the price, I don’t understand why they have so many bad reviews”

Posted 5 years ago

“I'm not sure how there are so many negative reviews...I've ordered, returned, had an order get stuck in customs and refunded completely with no issues. The quality on about 90% of the items I've ordered is amazing, especially for the prices. Returns are free. Customer service always gets back to me within 24 hours. Idk, I've never had an issue and recommend Shein to everyone. I'm ordering from US, so I'm not sure if that makes a difference but to me it's a great company. I guess to each there own :-)”

Posted 5 years ago

“I never received my order. their customer service is a joke. You will get no where with them. They marked my order as solved when it never was. So I'm just out $56, not one thing was done by the company to try to reconcile the issue.”

Posted 5 years ago

“Customer service has been a nightmare. My shipment was not received. It has been highjacked in South Africa therefore I would like to request a refund or re-shipment due to the fact I did not receive it. Customer service has yet to to respond to me no matter how hard I try contact them. All I want is some response and some help from Shein.”

Posted 3 years ago

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Shein is rated 2.0 based on 1,409 reviews