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Shein Reviews

2.0 Rating 1,416 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

Shein 1 star review on 21st April 2024

Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute trash with customer service. Can’t ever get ahold of someone, my package has been sitting in my local parcel office for OVER a month. And I can’t get ahold of anyone, nor have they updated my FEDEX so it’s not like I even have a tracking number!!!! I spent a lot of money! What a waste to not get the $300 worth of merchandise.”

Posted 3 years ago

“This site is terrible, slow delivery & very poor quality. Returns are impossible.”

Posted 3 years ago

“Returned 85$ worth of shoes because the size was wrong and suddenly my account got reset and I lost all my points and my orders, I can't track anything and I had an order coming in and now it's gone! The customer service is a useless robot machine that literally does nothing! Im outraged, I loved shopping here until now. Completely unprofessional.”

Posted 3 years ago

“You’re charging me $10 Dollars to buy a $100 gift card for a birthday ? What is your problem ?? That’s highway robbery !!! I am giving you business and in return , you still want a fee??”

Posted 3 years ago

“I’m so disappointed. Ordered my stuff April 17. It shipped the 29th but first told me it shipped the 26th so I’m sitting here waiting for my stuff to find out it hadn’t even been shipped. It’s not even worth the wait. Could have saved my money and got some things from Walmart. Customer service sucks. And yet to get an update. By time it’s at my door I’ll get an update. Don’t waste you’re time just buy from somewhere else”

Posted 3 years ago

“For those who can’t find customer service!!!!: download the shein app and under where it says me it shows where you can reach customer service. Then once clicked hit need more help Where they will ask questions. A robot will answer but there should be a chat button pop up after a few answer questions click it, i think it ask if you want to chat and it should connect you. Hope this helps other because I struggled to find it at first. As far as my entire experience with shein.... Prices were good but it was processing for 10 days before saying shipped. Which I never received and email like they said. I’m not sure how long it’ll take for it to get here after being shipped but hopefully it’s soon. Might update once they get here if they get here!”

Posted 3 years ago

“I know a pandemic is going around and all but i placed my order more than TWO weeks ago and it still hasn’t arrived. All i ordered was jewelry??? I’m very disappointed.”

Posted 3 years ago

“I placed My order April 8th. I still have not received my shipment. Why is that ? I would like to know my status.”

Posted 4 years ago

“Now due to lock down, they increase their prices too much! They do not act ethically.”

Posted 4 years ago

“I order from this site in the beginning of April and so frustrated because there’s NO way of tracking your purchase. It’s almost May and it’s really upsetting to me that this company not only has so many bad reviews, but there’s no way of contacting this site as well. I spent closed to $100 and I refuse to take it at as a lost!!!!!!”

Posted 4 years ago

“I don’t rlly know what to expect since this was my first time shopping from shein. I ordered 11 items for $95.00 on April 14 and it is now April 22 and the order has still not been shipped. I’m rlly hoping the order comes in soon but I have yet to get an update with having contact with shein. I may probably cancel the order since it has yet to be shipped out.”

Posted 4 years ago

“The clothes were thin and very see through and took forever to return also was very expensive to return”

Posted 4 years ago

“Website has cute clothes. And most of it is pretty inexpensive yet cute. However it seems every time I go on this website something happens and it crashes and I lose everything in my card. I just tried 3 times to buy something and just can’t do it. You make one false move and it will glitch and mess everything up. Not happy with this. It needs to be fixed.”

Posted 4 years ago

“Heads up ROMWE is the same exact way too!”

Posted 4 years ago

“I bought about $200 worth of clothes, some fit some do not. Some are made huge and others were small. Material of them were pretty horrible. First return is free so I will be sending alot back. The sandals I ordered were made good tho! Everything was shipped very fast too in about a week.”

Posted 4 years ago

“I have bought many things from this place: gorgeous jackets, little sets, all that Jazz. I ordered two jackets and 4 other items. I got one jacket a day after I ordered it(ikr weird). The other set of clothes says they’ve been in Illinois since the 25th. Unless it’s traveling half a mile a day, it should have arrived. So I’m about to call my back and get my money back. I’m so upset”

Posted 4 years ago

“Terrible return service give this company a miss..”

Posted 4 years ago

“I’ve ordered multiple times. Some items are great quality but some are terrible. You really have to pay attention to what material the item is made of. The thing that irks me the most is that their item reviews are bogus. There is never an item that is under 4.5 stars. There was a review that someone received a broken lipstick yet still gave 5 stars? I have been a customer for 1.5 years and have yet to see a review with the customer actually wearing the item. I’ve bought a lot in the ‘home’ section and several beauty tools that I’ve been satisfied with. You get what you pay for and have to ask yourself if it’s worth the risk. It’s definitely hard to buy something when the sizing is always different, the quality is questionable, and if it doesn’t work out- good luck returning it. But I still come back and shop!”

Posted 4 years ago

“Ok, so their clothing is absolutely ADORABLE and cute! However, the service is awful. I ordered something and it said it would come in on the 27th of February... I got it on the 15th of March. Not such great quality either. I would suggest to NOT order from this place. I recommend ASOS instead.!!!”

Posted 4 years ago

“Only 2 out of my 4 packages have delivered that I ordered on the same day. The other 2 haven’t updated tracking info for 6 days.”

Posted 4 years ago

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Shein is rated 2.0 based on 1,416 reviews