Shein Reviews

Name: Shein
Rating: 1.96

2.0 Rating 1,416 Reviews

21 %

of reviewers recommend Shein

Company Reviews

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Metrics

2.0

Based on 1,416 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the clothes etc that I get from here I’ve bought a lot”

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Posted 3 years ago

“I live in the US. I have ordered from Shein many times and I’ve had no issues so far. I always get my packages within a week. Their jeans are good quality, some of their shirts run a little small, some run big. You just have to make sure you know your measurements. No problems yet.”

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Posted 3 years ago

“Will never shop anywhere else clothes are fantastic quality at tiny prices !!!”

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Posted 3 years ago

“I ordered from Shein in Feb, got my parcel in March (less) than two weeks. I got exactly what I ordered, good quality and the sizes are perfect. I would recommend it to anyone. Thank you.”

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Posted 3 years ago

“Placed an order with SHEIN on 16 Feb 2021. Buffalo Logistics sent me a sms yesterday 03 March 2021 regarding a customs payment which I made. I received my parcel in Durban today. I’m so happy with the prompt service and the clothes are of good quality.”

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Posted 3 years ago

“Good quality, free delivery in South Africa within 9 days!”

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Posted 3 years ago

“SO CHEAP! I only buy shein now because it is so cheap and they have so many varieties of clothing and many different styles. Yes, the quality is not the best but for the price, the quality is really good.”

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Posted 3 years ago

“I honestly don’t understand bad reviews. It must be scam or competition. I ordered from shein many times. Awesome quality for the price. I always got my order under two weeks. The refunds/ return is easy and free if it’s under a certain weight and if its the first time for the order. By example Let say you order 3 times, for each order it’s free for one return under a certain weight. I returned items from one order and got my money back(choice of credit card or shein wallet) under one week. Also one time a belt was missing of a dress and they offered me to refund me half the cost of the dress or to exchange my dress. And through my the short process (24 hours), the person I was talking with by email was really kind and respectful.”

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Posted 3 years ago

“Wow, these reviews though! 😳 I've ordered from Shein multiple times. I absolutely love them! I've ordered clothes, bedding and even eating bowls. In regards to clothing and accessories, i.e. bags and shoes, sometimes the sizing is off. But one should ALWAYS look at reviews to decipher what may or may not work for him/her. Sometimes, the quality of clothing may be subpar. However, in my experience, most items I've purchased have been inexpensive and decent quality. There is a higher end version/category of the website. I believe it's called MOTF for anyone who is interested. Shipping is pretty fast. Sometimes, items may take a while to arrive to me based on the company delivering my items. I've found the USPS takes longer than say, DHL. Great thing is that I usually get my goodies in about 2 weeks or less. You get points for shopping with the company and reviewing and even confirming that you've received your items! Those points can be used for future purchases. :) The site is navigable. It may be overwhelming because of the large amount of inventory the site has available. -So take time to look when you are able to do so. I often have found myself impulse buying when I see a couple of cute things, and then finding more cute things after I've placed my orders. Lol 🤦🏾‍♀️ If you are uncertain of whether or not you should purchase from the website, start off small. Rome wasn't built in a day, and your trust for any new company may not be either...The company offers low-priced items as it is. However, on a daily basis, they offer a "flash sale". Clothing for men, women and children are offered at insanely low prices. A lot of the clothes are beautiful! I'm always excited to see unique items as low as $3.90 or so. It's simply amazing. I love Shein. I should be an enthusiast. Lol Happy shopping!!! 💓”

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Posted 3 years ago

“I had a problem with a delivery. Great and quick (!) customer service”

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Posted 3 years ago

“The coat I ordered didn’t look as nice as the picture. I logged onto my account to arrange a Return and refund and a message can back saying it was on them and that I didn’t need to return it and that I would receive a full refund. I didn’t really believe it but within 2 days I had my money back, I was so impressed.”

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Posted 3 years ago

“The product is great if you consider its low price. I would say the 5 orders I have made so far have been satisfying, except for one item (which I contacted the online customer service and was issued an immediate refund). So it really doesn't hurt to give it a try - faster delivery than I estimated, decent quality, and efficient customer service - also you can earn points to redeem in your next purchase!”

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Posted 3 years ago

“I think SHEIN is absolutely amazing !! You get exactly what you pay for ! They run specials all the time. I’ve bout at least 9 different orders of things from home essentials to maternity clothes ! My whole wardrobe of maternity !! Sizes run smaller for me but I think they do an amazing job !!!! Thank you SHEIN for making my pregnancy so comfortable!!”

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Posted 3 years ago

“i bought a tracksuit from there very good quality on time Perfect packaging and i am still wearing them now after many months :)”

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Posted 3 years ago

“I ordered, from shein,very reluctantly,firmly 14yr old son. I have to say I am very impressed He was over the moon with his purchase. Fantastic place if you have a teenager. Great choice very good value. We received our package within the week.”

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Posted 3 years ago

“yup yes sir”

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Posted 3 years ago

“I ordered on Shein on 1/09/2021. I ordered 8 items and all were pretty good quality. Including the jeans I purchased they were amazing. My package took 10 days to deliver. (estimated to be delivered on Feb 4) I was nervous since it was my first time shopping but I had a great experience. I will definitely be shopping again.”

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Posted 3 years ago

“Thankyou Shein Once Again , for Quality Clothing , Reasonably Priced , Prompt Delivery, Nicely Bagged {thankyou hermes }”

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Posted 3 years ago

“Goods were value for money, some exceeded expectations”

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Posted 3 years ago

“it is awesome”

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Posted 3 years ago

Shein is rated 2.0 based on 1,416 reviews