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Shein Reviews

2.0 Rating 1,409 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 3rd April 2024

Shein 1 star review on 21st March 2024

182

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give this company a zero if I could. I am in UK and purchased some items and wanted to contact the company re returning some items that they say are not returnable. However the UK customer rights are that they can be. I have tried to contact their customer services but there are no contact details available for this company and they do not respond to messages to discuss the issue. Use them at your peril especially if you want to return anything.”

Posted 3 years ago

“Muy mala experiencia casi un mes esperando parack me dijeran k no saben pork me devolvieron mi paquete. Si me devolvieron mi dinero pero creo k si no tenian la melcancia me lo devieron haaber dicho al momento no al mes ...Ademas lo unico k recibi muy mala no creo k sobreviva una lavada!!”

Posted 3 years ago

“I had to return some items and shipped them out with the label they emailed me to return...it's been a month and half since I shipped but I haven't heard back or received a refund.”

Posted 3 years ago

“Bought 4 bathing suits. They all fit small now I cannot return them and they do not want to give me a refund. I want to speak to a live person not to someone in a chat that all they do is tell me they cannot help me.”

Posted 3 years ago

“LOVED IT, SHEIN DID ME RIGHT !!!! Got my white jean skirt, looked n fit great. CORALINLIN IS THE ONE YOU GOTTA LOOK OUT FOR!!!!!!!! HORRIBLE FABRIC, NOT SAME COLR I ORDERED, NOT SAME CUT OF SHIRT, WAS OL' LDT MATERIAL... HORRRRRRRRRRIBLE. SHEIN WAS EXCELLENT!!!!!:):):):)”

Posted 3 years ago

“This company is using Islamic Prayer Mats as decorative carpets to profit off them. That is an extremely twisted, sick and disgusting thing To do to someone religion. This company needs to learn to respect and needs to give those prayers mats back to the Mosques. They have absolutely NO RIGHT to do this. Terrible company.”

Posted 3 years ago

“Ordered in May and to date have received nothing and they don’t respond to me. Never again will I use this company.”

Posted 3 years ago

“The WORST COMPANY EVER!!!!! I've placed the order on May, 11, Today it's June, 28th and my package never moved from "shipping label was created"!!! It has already 58 days passed!!! I have cancelled the order but cannot find my money neither at PayPal nor at my wallet at shein.com. I spent 110$ and looks like they stole them. Do not even try to buy something there!!!”

Posted 3 years ago

“This is not a serious company and I got trapped.. ordered 100 eur worth of goods and it’s been more than a month never received, no customer service. Be careful”

Posted 3 years ago

“The reason I am not happy, is that I Returned my jeans for another size, but haven’t gotten any replies. They told me that they were being processed. I am still waiting for a feedback.”

Shein 1 star review on 19th June 2020

Posted 3 years ago

“I am really shocked with the bad reviews and lack of customer service but I haven't had any issues, if anything is does take a week sometimes, a little longer to receive my order but it gets there. I've had maybe one out of many items that I have bought that wasn't exact but other than that everything else is GREAT!”

Posted 3 years ago

“Worst customer service ever. SHEIN is fraudulent and only way to get answers is via facebook messenger and first told me they’d issue a refund two days ago then waited for my order to ship to say opps nothing we can do. Sorry we sent triple qty of the same dress and charged you. We happily accept returns but oh we are gonna have to additionally charge you $7.50 per item returned. This is just so wrong.”

Posted 3 years ago

“They r absolutely Terrible I have nothing good to say about them. I ordered my package in may and I still haven’t received it. It has been sitting in New York for over a month now. Don’t order from them unless your good to deal with problems”

Posted 3 years ago

“Whats up with customer service. I spend alot of fuckin money 1st time having a problem and no one responds”

Posted 3 years ago

“After a waiting a month i finally got a tracking number for my package only to find that it wasn’t a legit tracking number. My order still has not arrived and to make it worse there is no one at Shein that you can call to ask questions about. DON’T ORDER FROM THEM!”

Posted 3 years ago

“I gave my daughter a gift card to buy clothes for my daughter birthday we placed the order , and in the shein automatically canceled the order in the same day and they never gave us our order, and we never return Our money back, we Search 1800 number And it doesn’t exist.”

Posted 3 years ago

“I ordered on a Monday (6/01/2020), clothes came in on Friday (6/05/2020)! Material is a little cheap but everything looks just like the photos and fits true to size. One pair of shorts fit a little weird, but the majority of it is exactly what I expected.”

Posted 3 years ago

“all the clothes fit perfectly abd are very comfterable, there are also a wide variety of accesories and styles to choose from”

Posted 3 years ago

“Order is missing, no track after leaving China 15 days ago. Customer service is bad.”

Posted 3 years ago

“So, my order did not come yet, and it was placed April 23rd. They could do way better on the shipping, and not to mention, it says it at some place in New york, and has been there for a REALLY long time! But, the prices are low, and the outfits LOOK cute, but I am waiting to see if this is going to be a ripoff. So far, decent experience. Based on all of the other reviews I read, I feel I should not have bought from this site, but I have yet to see if this is a total ripoff or not. I will definitely come back to right another review on what I got and will Probably send pictures of the clothing to show everyone.”

Posted 3 years ago

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Shein is rated 2.0 based on 1,409 reviews