Shein Reviews

Name: Shein
Rating: 1.96

2.0 Rating 1,417 Reviews

21 %

of reviewers recommend Shein

Company Reviews

Questions

Metrics

2.0

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kristina Rose M. Quintos

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I advise you against ordering from SHEIN. Absolutely disgusting customer service! SHEIN you should know the importance of customer service and should pay attention to how your employees handle customers! I have been ordering from SHEIN for many many years, placing big orders. So far I was happy with products, as only once they messed up my order and sent me the wrong item instead of a dress which I ordered, because it was out of stock. Their error was resolved quickly by issuing the refund, however - I never received the actual dress which I ordered! Now, my latest ordered was messed up completely! 4 items were missing! Can you imagine? 4! I could understand a mistake of forgetting 1 or 2 items but 4??? Someone evidently made big error and SHEIN should feel responsible! I anticipate full refund and compensation. Missing items should have been resent asap. They haven’t. No one helped me. It’s not my error! It’s yours! I demanded to see the proof of warehouse video packing my items, which I never obtained. I exchanged hundreds of emails about this and MOHAMED and other agents were absolutely useless and incompetent! I was ping-ponging pointless emails for weeks and still: no refund has been issued neither none of the missing items have been resent to me! I was anticipating that parcel urgently as the items were crucial to me! SHEIN - you took my money and never delivered the clothes which I paid for. Is this a scam???? Your customer service isn’t helpful at all. I will never order from SHEIN again! Never! (Look how many orders I’ve placed so far!) You’ve lost your valid customer. I realise that I am only a small fish in the big ocean of millions of dollars which you make every day and you don’t care. But if you cheat this way by not sending all ordered items and you don’t pay attention to how customer service treats aggrieved and harmed customers, I won’t be the only one leaving! You will lose your customers sooner than you think! Don’t advise me here to contact your agent on your website because I have done it and no one has helped me! I feel ignored and not valid! Date of experience: December 03, 2022”