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Shein Reviews

2.0 Rating 1,409 Reviews

21 %

of reviewers recommend Shein

Company Reviews

2.0

Based on 1,409 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 18th April 2024

Shein 1 star review on 3rd April 2024

Shein 1 star review on 21st March 2024

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have ever shopped in! I specifically chose discounted products. I have been waiting for them for so long!!!! but they have not arrived!!!!! I have been waiting for my package for two months and it has not arrived!!!!! the goods that I ordered are no longer available for order!!! the price of the goods that I need doubled!!!! THE WORST! THE MOST UNRELIABLE!!! DO NOT DROP IN THIS STORE!!!!!!!”

Posted 1 year ago

“Order not delivered and unfortunately there is no contact info to inform Shein directly. The courier delivers to an incorrect person and both Shein & Buffalo update system as though the client received parcel. Would not order from Shein ever again.”

Posted 1 year ago

“Boy ... where do I start... I was sent multiple defective and damaged items. I still didn’t get my money back for most of them. They sent me wrong items twice in 3 month period and defective items almost every order. I tried contacting them via chat but apparently they stopped doing the chat and tell u to submit ticket and they will get back to u in 24 hours.... Its all a lie.... I was trying to resolve issues of them sending me wrong and defective items and they started ignoring me. On top of that they suspended my account for “ suspicious activity “ The only suspesious activities is coming from them. Now I have clothes thats damaged and defective and wrong clothes completely from what I ordered and Since I am suspended for nothing the credit money I have with Shein and points I earned by working hard on reviews...are litteraly stolen from me. The suspention is blocking me from using my own money.”

Shein 1 star review on 29th October 2022

Shein 1 star review on 29th October 2022

Shein 1 star review on 29th October 2022

Posted 1 year ago

“I have purchased many many items for years from this company and I would say half I've had to give away because of cheaply made or the tops are very short and see threw, the clothing has weird sizes that really don't fit. Customer service is terrible, can't even talk to anyone🙄”

Posted 1 year ago

“Hi. The fabric was not as advertised. I was very disappointed.”

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Shein 2 star review on 11th October 2022

Posted 1 year ago

“First time ordering a product will be the last, no customer service phone number. They tell you your package had an unsuccessful delivery attempt and to contact the local delivery company. Never mentioned who they shipped it with, tracking number does not match post office, ups, or fed ex. No way to know who to contact and cannot contact shein to find out as there is no phone number or online support. Contacting bank to dispute transaction and get my money back from this . horrible company to order from”

Shein 1 star review on 4th October 2022

Posted 1 year ago

“I have been waiting for a delivery now for 28 days ... says in transit for past 21 days. No contact number no one to contact . They have my money for a whole month”

Posted 1 year ago

“BIG SCAM! AVOID A ALL COSTS Not only the origin of their products is unclear and the fabric used for it may be toxic, but also the customer service is a UNNACEPTABLE. --> In order to match the other brides maid dresses for that wedding I ordered a £26 dress that had a reduction ( £7 after reduction). 2) They lost my order 2) It took ages for them to agree to send it back to me (about 2 weeks) 3) They ran out of stock on that dress! 4) They said they can send a replacement/different one instead. 5) I finally found a different one that I do not like as much as the first one. And guess what? They are asking me to pay full price for that replacement dress because the one I was SUPPOSED to receive had a reduction and was £7, not £26! The wedding is in 1 week and I am stuck, well done Shein! SEND THAT DRESS TO ME ASAP!”

Posted 1 year ago

“No contact number,no reachable e-mail, I want to delete my account and they make it impossible.”

Posted 1 year ago

“I am very pleased. Excellent customer service and first-rate quality. My order was delivered on time.”

Posted 1 year ago

“Still waiting for refund. I live in New Zealand. I paid return postage to Auckland. They tell me return is Australia. The cost to return there outweighs the value of items. They tell me to sort with NZ post. My return has been delivered to Shein lobby box. They need to sort out. New Zealanders DO NOT BUY FROM SHEIN. Clothing is not sustainable. Handbags smelled strongly of chemicals. Fabrics are cheap. Not environmentally friendly. Bad customer support Unethical.”

Posted 1 year ago

“IM NOT A SCAMMER I DONT SUBMIT FRAUD I KNOW MY RIGHT FROM WRONG NOT LIKE SOME PEOPLE ESPECIALLY THESE DAYS 😬😥 IM NOT LIKE SOME PEOPLE IF U KNOW WHAT I MEAN 😥😬 IM SO VERY SCARED AND NERVOUS AND WORRIED ABOUT THIS 😥😬 HORRIBLE EXPERIENCE RIGHT NOW WITH THEM I ENDED UP DONATE OF THE CLOTHES I BROUGHT THE TWO PIECE OUTFIT THE PANT TIGHT 😬😥”

Posted 1 year ago

“I haven’t got my refund yet.”

Posted 1 year ago

“This website or company is unfortunate. I don't really understand how people have business with them. I ordered once from them then came with a cheap quality plus the size was smaller than I thought. So I decided to return them which I did and shipped them. This has been been almost a year now and no refund or contact have received from them, only confirmation that the items were received by them. And of course I had to check pn that myself. The issue is they don't have a phone number here in USA. So to contact them must be by chat only,which I tried no kidding 20 times now and no help,explanation or answers were received from them. It was a horrible experience with them Now just want my money back but they keep saying that they can't locate my account.”

Posted 1 year ago

“CLOTHING CONTAINS LEAD!! - ZERO STARS!! Do not buy these clothes or allow them to touch your body. Their clothes contain toxic levels of lead, sometimes more than 20 times the safe levels!! They need to stop selling their clothes immediately and fix that.”

Posted 1 year ago

“What I received was nothing like the picture. This was 2 months ago. Returned but not yet refunded. Very bad. Wished I had listened to my gut instinct before purchase”

Posted 1 year ago

“This is the worst online shopping experience I have ever had. I will never order from SHEIN again and will make sure that I share my negative experience with all my friends and family. I have been trying to return items for over a week. When I get to the next step button in the return process it does not work. I just get a little red circle. There is no customer service. You keep getting the same automated messages over and over. No way out. Don't waste your time on this company that offers "free" refunds.”

Posted 1 year ago

“I am still having issues with my refund for the hair I purchased. Shein has had me to send pictures of the hair 4 times and nothing has changed. Futhermore, they do not even acknowledge you by name which is even more insulting. You are just "customer" to them but they want to announce their titles when emailing you back. All this week, they claimed to have checked packages before they ship them out which is lie. Then they have asked me to provide pictures several times, which I have but nothing changes. They are full of false apologies and I have yet to see the money return to my card. They give out the same scripted responses saying they are sorry for the trouble and they do not want you to have a bad impression of them. Too Late!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Then they had the audacity to offer me 30% of a refund, when I paid full price. Why would I want a quarter of my money back when I paid in full? I have also tried to find the CEO to tell him what is going on with his non-existent customer service but his email address is nowhere to be found.”

Shein 2 star review on 9th September 2022

Shein 2 star review on 9th September 2022

Posted 1 year ago

“bad experience to buy shirts from them , one month ago I ordered 5 shirts from shein they shipped 2 missing 3 they ignore. I give zero star for them not recommend.”

Posted 1 year ago

“I have to tell that experience with this site is awful. I ordered my maternity clothes, paid for it. And ordered express delivery. It never arrived. They tell me they reship, but then two items they can't deliver, which they told they would. They took my time, and gave too much stress, which should don't go with ordering maternity or any kind of clothes. It is awful site. The most awful in the world. And nothing arrived to me of what I ordered. Don't use this site. Will just give you stress and take your time and money.”

Posted 1 year ago

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Shein is rated 2.0 based on 1,409 reviews