Shoe Zone Reviews

2.4 Rating 120 Reviews
34 %
of reviewers recommend Shoe Zone
2.4
Based on 120 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 62%
Accurate And Undamaged Orders
Greater than 80%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Returns Process
Could Be Better
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Shoe Zone 1 star review on 8th June 2023
K
Shoe Zone 1 star review on 8th September 2022
Disgruntled
Shoe Zone 1 star review on 7th June 2022
Anonymous
Shoe Zone 1 star review on 7th June 2022
Anonymous
Shoe Zone 1 star review on 24th April 2022
Gemma Brown
Shoe Zone 1 star review on 24th April 2022
Gemma Brown
Shoe Zone 1 star review on 5th November 2021
Anonymous
23
Anonymous
Anonymous  // 01/01/2019
It is a month later, no boots. No reply when I contacted them. Do Not order from this company!
Helpful Report
Posted 5 years ago
Ordered trainers to be delivered to local inputs lockers. The locker was faulty and would not open. Shoe zone messed me around for 8 days and refused to replace the trainers whilst the locker was sorted out but they knew it was never going to be repaired and ShoeZone just didn't give a damn and just gave me the runaround. They have disgraceful customer "service" and do not put customers first. AVOID Today (Saturday August 27th. 2022) ShoeZone "replied" to my review...this is the first time they have done anything quickly...and now they want to "investigate>" Well, they've had 10 days to investigate and did nothing but lie and lie and lie again. An honest company with integrity would have simply replaced the trainers to avoid messing the customer about but instead they just messed me around and think they can just walk away without consequences. I can see no valid reason to contact Shoezone yet again on the same email address to end up with the same pathetic nonsense. I have told them what they should do and I repeat it here....replace the trainers to make up for the mess you created by opting to do less than nothing....it does not take a genius to realise that to this day the locker has probably not been repaired. If ShoeZone are really bothered by the hits their reputation is clearly taking from this and other reviews I have posted elsewhere then they can damned well contact me. Just for all you prospective customers or dupes of ShoeZone, I just received an email from InPost, the company that runs the locker that would not open and who promised to send a "team" to fix it and never did and they now claim that they would like to help me get the locker open remotely. This implies that the locker has still not been fixed and the ShoeZone are being less than honest when they say my trainers have been returned to them which would be a little difficult as InPost still say the locker doesn't open. Does the ShoeZone duplicity ever end?
Helpful Report
Posted 1 year ago
Terrible and insensitive customer service. Delivery company Hermes as nasty as them. I ordered for several shoes in a large parcel. They claim it was delivered when it never was. I asked my flatmates and neighbors, who have always collected all mail in my absence and returned same, but nobody saw the parcel. I called customer service severally but they only gave silly stories, technically saying my hard earned money is gone. Now my family is so disappointed as I promised them shoes that never came. How can you deliver a parcel with no name or signature of the receiver. Even the tracking number doesn't work on Hermes website. FRAUD!!!!! Boots I bought in their store have opened within a month of wearing despite the so called warranty. Same with their slippers. Patronising ShoeZone is a waste of money and invitation to trouble! I don't know why the government still let's them operate.
Helpful Report
Posted 1 year ago
Do not ever but from this company. I paid £10 for a pair of shoes for my daughter, she wore them to school for 1 day and they are ruined. Apparently shoe zone find this acceptable! Staff are incredibly rude! Please beware
Helpful Report
Posted 4 years ago
Worst store on the Internet. 7 weeks for delivery. Wrong size sent. 8 emails and they never responded. Another crappy Chinese garbage product!!!
Helpful Report
Posted 5 years ago
If I could give this company 0 stars I would. I went to a store in Telford and purchased a pair of boots, within a week of having them the zip came off in my hand when I was zipping them up. I eventually managed to get back to their store in Telford who assured me that they had never had this issue with these boots before and persuaded me to have a replacement pair delivered to my home. All good you may think, however, once the boots arrived the zip on one already had the same fault, I hadn't even got them out of the box! I informed customer services and sent photos, as that is what they say they require when you've had items delivered that are faulty. Only to be met by an incompetent customer service that is not fit for purpose and are insisting that I have to go all the way back to their store in Telford to sort it out even though I had the boots delivered. Their response when I refuse to do that at my own expense is, well that is your decision. Great work shoezone! I do not recommend their boots or their ability to help customers when they have issues.
Helpful Report
Posted 1 year ago
They are a terrible company to deal with, avoid them, customer service is a JOKE and they take very long to refund you.
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Posted 1 year ago
Horrific customer services. Got a problem? You can NOT rely on them to put things right! I distinctly got the impression that they couldn't give a **** about problems. Now, if you have customer services like that, you need to ask yourself why they don't care. I would guess that they treat the staff in the same way that the customers are treated; with indifference and a lack of interest. I don't buy from companies who have unhappy staff so I won't be using Shoezone again.
Helpful Report
Posted 1 year ago
Bought these shoes and within one week a hole was appearing. Took them back to the shop to be told it was “fair wear and tear” …….. after 7 days . The reply from Shoezone was the same, “I could return them in its original state for a refund, but if they have been worn they would be unable “ it’s a joke!!
Shoe Zone 1 star review on 8th September 2022
Helpful Report
Posted 1 year ago
Shame there is no 0 stars option, that's what I would give if not less. If you respect yourself and money you worked for, avoid!
Helpful Report
Posted 1 year ago
Avoid at all costs. My husband purchased some slippers at shoe zone at christmas. I have worn the slippers indoors only and they are falling apart. Pictures below. Shoe Zone wanted me to return the slippers at my cost and then they will see if faulty. They can see quite clearly they are falling apart. What they will then do is say wear and tear and then I'm even more out of pocket. These slippers have been worn less than 2 months. Very cheap and rubbish shoes.
Shoe Zone 1 star review on 12th February 2021 Shoe Zone 1 star review on 12th February 2021 Shoe Zone 1 star review on 12th February 2021
Helpful Report
Posted 3 years ago
Absolute disgrace of a company. Ordered a pair of boots one size bigger than my actual size, yet when the arrived they were tiny! These boots were also like plastic, definitely not leather, so I tried on one boot and it was tight so immediately went onto their website and started a return which they charged me £2.50 for. I printed off the return label and boxed up the boots and returned them the very next day. These boots were never worn inside or outside. It's now 9 days since I returned these boots and ive had to chase my refund which they aren't paying out! It clearly states on their website that they also pay return postage after they've received the item back, yet my return had tracking on it and I've contacted Hermes through web chat who told me that these boots were returned to the shoezone warehouse 3 days ago, but shoezone are fobbing me off with excuses. Firstly they asked for the account number, also the return tracking number, and also the reason I was returning these boots. I'd already written all the details in the first email I sent them when I asked why I hadn't received my refund, yet they ask for them again. So I reply again with all my details and now they say I must wait for 10 days after I returned them. It's already been 9 days since I returned them, yet another email from them states I must now wait until 9th February and contact them again if I haven't received my refund by then, but that takes me up to 21 days since I first returned them! The staff I've been dealing with in customer services are called Tom Brown and Sammy, who are both fobbing me off with lousy excuses and not refunding me. I've looked at reviews for this company on other sites and it seems many are having the same problems, either not refunded or shoes/boots falling apart, yet the boots I ordered were never worn, only one boot was tried on in my home and I started the refund process within one hour of Hermes delivering them. They're a bunch of liars and I'd avoid anyone from using these especially during this pandemic where you can only order them online. If you must buy from them, wait until their shops open then you can see what you're actually buying and return them if you need to, cause buying from these sharks online is a nightmare as they won't refund you and make any lame excuse. Also, their telephone number they have listed is deactivated and so is their webchat, both are disabled, so the only way to contact them is through email. This is obviously so they can fob you off and disregard you so they don't have to pay refunds. They're service is disgusting!! Absolutely appalling and I'd advise anyone to AVOID THIS COMPANY! They're horrendous! Go elsewhere, as they don't honour their word which they have on their website. It's all lies!! Also, what is worse, is they're using this pandemic to con people out of money and earn a fast profit from getting their stuff returned and not paying out refunds. As if customers aren't going through enough at this time!
Helpful Report
Posted 3 years ago
Shoe size was inaccurate and they won’t pay for return shipping. Don’t order from them
Helpful Report
Posted 5 years ago
Never got the boots. They are just a money grab company. Don't order anything and this site should be taken down!!!!!
Helpful Report
Posted 5 years ago
I ordered boots on Oct. 1st..charged to my credit card.....so far to this date & NO boots &n no refund which I asked for. I would NOT recommend shopping on this site ------------not a happy camper with first snow arriving overnight!!
Helpful Report
Posted 5 years ago
I bought some boots online from Shoezone and found a couple of the pairs very comfortable, but needed to return some as well. I took them back to the shop and the assistant was friendly and efficient and completed the return quickly.
Helpful Report
Posted 5 years ago
Everytime I have bought boots from here they have lasted a few weeks and then the sole has split, heel coming off and so on. They literally fall apart at the sole. I had to stop buying from here!
Helpful Report
Posted 2 months ago
Arathur in Carlisle branch very miserable avoid shop when he is in.needs a lesson in customer service
Helpful Report
Posted 5 months ago
Brought a pair of trainers for my son they lasted a week shoe zone said it was wear and tare and refused to replace them or give me a refund. I will never used this shop again
Helpful Report
Posted 7 months ago
Worst shoe shop I've come across. My boots broke at the back on one of them after worn 4 times only. Contacted the shop and customer services but they really didn't want to know. For £25 you expected to last longer infact my primark £8 ones did. WOULDN'T RECOMMEND SHOE ZONE TO ANY ONE
Helpful Report
Posted 1 year ago
Shoe Zone is rated 2.4 based on 120 reviews