Silver Fern Holidays Reviews

4.9 Rating 58 Reviews
98 %
of reviewers recommend Silver Fern Holidays
4.9
Based on 58 reviews
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Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
Silver Fern Holidays 5 star review on 8th June 2020
Paul Martin
21
Anonymous
Anonymous  // 01/01/2019
John and Laura had lots of patience with us and lots of suggestions when putting together the itinerary to ensure that it suited what we wanted to do. We also had the option to book trips in advance. They recommended a three night stay at one location, partway through the holiday, which turned out to be much appreciated as it gave us time to relax and recharge. We had a mixture of hotels and B&Bs; all of which were excellent. The B&B hosts were good sources of advice and inspiration for things to do, be it sightseeing, walking, nature or adventure sports and assisted us in making bookings for further trips. Everything went to plan and all in all a successful trip, which achieved everything we could have hoped for.
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Posted 6 years ago
Thanks for your great feedback Robert and Marie. Hope you’re warming up by now and over the jetlag. We’re glad you had a good time with Wally the Weka – as discussed, I’ve been in touch with Suzie and Caroline since your return, and it sounds like they’ve a wonderful Christmas in the wilderness planned! Merry Christmas! Laura
Posted 6 years ago
Magnificent holiday in New Zealand.Efficiently organised with good customer service in the UK. Nice mixture of accommodation,particularly enjoyed B & B giving good social contact with advice re sights,restaurants.The booked excursions/trips functioned faultlessly and were very enjoyable.A busy travel schedule still gave time to go for 2-3 hr walks and other trips. Good local tourist information in most towns complemented the supplied comprehensive travel pack. Thank You
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Posted 6 years ago
Hi Susan and Archie It’s great to hear what a wonderful time you had on your New Zealand holiday, and thank you for your praise for our team. We’re glad that the range of accommodations suited and that you found time to hike some of the beautiful landscapes in between sightseeing. We look forward to booking your return trip! Laura
Posted 6 years ago
We wanted to go to New Zealand for the holiday of a lifetime but didn't really know what elements to include to achieve that ambition. After reading reviews and then speaking to Silver Fern we felt that we were able to get as much as we could with the itinerary they proposed. Every aspect of the plans put in place were delivered like clockwork as we enjoyed a 5 week holiday in the land of the long white cloud!
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Posted 6 years ago
Hi Alistair and Debra, Thank you so much for leaving us a five star review. We enjoyed working with you to ensure you got the most out of New Zealand within your timeframe and we’re so pleased to have created a trip of a lifetime for you. Thank you again for travelling with us. Laura
Posted 6 years ago
It was well planned and covered many beautiful locations. We had hire cars, caught buses, trains and boats and all the connections worked smoothly. New Zealand is such a gorgeous country with so much to offer, you drive for one hour and the countryside changes completely. Also loved seeing whales, dolphins, penguins, fur seals and sea lions all in their natural habitats. Have never been away for five weeks before and was unsure about spending so long away but the time flew by.
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Posted 6 years ago
Dear Mr and Mrs Boot, Thank you so much for your kind comments. It was a real pleasure organising your itinerary, and great to hear that you enjoyed the many different modes of transport! We do like to mix things up here at Silver Fern. We agree New Zealand is absolutely stunning, it is impossible to get bored of the scenery; we were happy to help you decide where to visit. We hope to see you again soon! Laura
Posted 6 years ago
Dear John, I want to thank you and your entire team for a wonderful trip to the South Island of New Zealand. Everything went together without a single hitch – shuttles appeared on time, connections worked, the overall plan was wonderful – it was all just great! We enjoyed meeting a few of your clients along the way, and had to smile about the expectation that we were British because we had booked through you. Highlights were: spectacular hiking in Abel Tasman, Fox Glacier, Rob Roy glacier, Fjordlands, and the cruise on Milford Sound. And we particularly enjoyed: Caroline and Susie in Wanaka, and the layout of their accommodation which allowed very enjoyable socializing with other guests; Guide Jeff of Trips & Tramps in Te Anau, who did a super job and was so organized and knowledgeable about the area; Forsee Fly Fishing in Wanaka (another Jeff – he is an American expat) enabled “one of the best fishing days of my life!” according to Jim; The breakfast at Chalet Queenstown, wow! We loved New Zealand and would go back in a minute. I hope we have another chance to do so, and we would definitely ask you to make our travel plan. We would be happy to recommend your company to any fellow Americans looking for travel assistance in New Zealand. Jim and I sincerely appreciate your work on our arrangements and THANK YOU for making it all possible! Ann & Jim
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Posted 6 years ago
The personal and efficient service provided by Laura made us feel well supported and confident. Our holiday went exactly to plan and the trips and excursions suggested were excellent. The communication by email between Laura and myself was efficient, speedy and friendly; it couldn't have been better. All our requests and needs were met!
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Posted 6 years ago
A massive thank you to John and his staff for a fantastic holiday in New Zealand. The accommodation was varied, as requested, and of excellent quality. The planning was meticulous which resulted in a stress free holiday. We have already passed on the details of Silver fern Holidays to our neighbours. Phil and Diana
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Posted 6 years ago
Holiday trip was so well organised for us. the documentation was brilliant. All bookings were made. Locations of the accommodation were great. Great choices made. Excellent advice before the trip. The service was super from the team. we felt special. Thanks so much, Brigitte and Neal
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Posted 6 years ago
If it were possible to award six stars to Silver Fern I would. I and my friend had a wonderful holiday due to all the staff’s in-depth knowledge of the country but particularly due to Laura’s extremely efficient planning and provision of information. Our special requests were all taken into account with professionalism and good humour. Contact during the holiday was very reassuring and made us feel our hands were being held along the way. Full marks all round. We will be recommending Silver Fern to any friends thinking of a holiday in New Zealand.
Silver Fern Holidays 5 star review on 1st May 2017
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Posted 6 years ago
In all stages of our booking, Silver Fern have looked after us with professionalism, efficiency and good humour. Laura (Ling) has been exceptional in every way from tailoring our requirements and offering helpful tips and insights to what to expect. Everything was handled from beginning to end in a calm and helpful manner, including contact whilst in New Zealand and post trip follow-up. We have already recommended Silver Fern to friends.
Silver Fern Holidays 5 star review on 10th April 2017
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Posted 6 years ago
Patient and very helpful with our request
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Posted 7 years ago
I could not mention all the highlights because there were so many. It really was a fantastic trip. We did not have any of those “I wish we’d made time to do that instead” moments, which is real testament to your expert local knowledge and your understanding of what we wanted to do. THANK YOU!!!
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Posted 7 years ago
The quiet confidence and professionalism shown us by Laura gave us the necessary impetus to book with Silver Fern.
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Posted 7 years ago
The whole holiday was excellently organised from our first contact with Silver Fern until the very end of our holiday. Everything had been worked out to the very last detail and the accompanying travel documents were easy to follow and understand. Nothing had been left to chance. All accommodation was of a very good standard and the holiday was very excellent value for the experience we both had. Laura who planned our holiday was very helpful and managed to sort out all our preferences. A great holiday, well done. Have recommended Silver Fern to our friends
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Posted 7 years ago
Although th role Silver Fern took in my overall trip to New Zealand was verv small I was happy on the whole with the service provided.2 things I would like to mention. First of all it seemed a little pointless to have a driver from the zinternational terminal inAuckland to the domestic terminal when there is a perfectly easy to follow walkway provided which is very welcome after a 17 hour flight. Secondly when I arrived in Auckland late in the evening in the pouring rain I had a long wait for the shuttle which was a bit stressful as it wasn’t really obvious where to wait. Otherwise all good and hotel staff very friendly as they have been all over New Zealand.
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Posted 5 years ago
Hi Sarah, Thank you for submitting a review for us and we're glad to hear you had a good time. I apologise that it was not explained to you by your agent that the reasoning behind the meet at the airport was to give you your travel documentation, rather than to transfer you between terminals. I will ensure we make this clearer in future correspondence. I will also speak with our New Zealand office to request that clearer instructions are given for the shuttle, so thank you for bringing this to our attention. Sending best wishes for a speedy recovery, The team at Silver Fern
Posted 5 years ago
The holiday provided with an excellent snapshot of the country. The scenery was magnificent and we really enjoyed the hikes. It was nice to meet lots of interesting people throughout our stay at the various accommodations. The holiday itinerary worked very well.
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Posted 6 years ago
Hi Meg and Chris, Thanks for booking with us, we’re glad you had a good trip overall and that the hikes worked well within the timeframe you had. New Zealand is certainly one of those places – there’s no escaping the beautiful scenery – which seems to change around every corner. Do let us know if you ever plan on returning and we'd be more than happy to put something together for you. Laura
Posted 6 years ago
They were responsive to my requirements and helpful throughout the process and whilst on holiday.
Silver Fern Holidays 4 star review on 12th April 2017
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Posted 6 years ago
My parents have recently returned from a guided tour is New Zealand and we’re very disappointed with the standard of the accommodation which fell very short of what was described in the brochure. The brochure promised handpicked hotels, close to attractions and great view including alpine. The reality was somewhat different. Mass accommodation hotels which was often dirty, views of car parks/roads, so small they couldn’t open their suitcases in the room. The list goes on. The itinerary timings did not allow my parents opportunity to explore the places they stopped. The tour was very much whistle stop and again not as described in the brochure. Although after complaining they were afforded more time at some locations. The response my parents have received from Silver Fern has not been satisfactory and they are currently in arbitration. Unfortunately the accommodation and Silver Ferns response has taken the shine off what should have been a holiday of a life time.
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Posted 6 years ago
We are very sorry you did not enjoy your holiday; most of our travellers have an amazing time with us in New Zealand. As you know, we tried to resolve your issues whilst you were in New Zealand and I have subsequently written a detailed letter addressing your concerns. However, since this appears to be an ongoing contention, I do not think it appropriate to make further comment on your daughter's review in a public forum. John Lightwood , Director
Posted 5 years ago
Silver Fern Holidays is rated 4.9 based on 58 reviews