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SIROKO Reviews

3.6 Rating 357 Reviews

63 %

of reviewers recommend SIROKO

Company Reviews

Product Reviews

3.6

Based on 357 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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SIROKO 4 star review on 7th June 2023

SIROKO 3 star review on 7th June 2023

SIROKO 3 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

Radosław Różycki

SIROKO 5 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

SIROKO 5 star review on 7th June 2023

David Blanco Vega

36

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To SIROKO, just letting you know that do not selling cheap rubbish product to your customer like you did it to me please treaded them with respect, and remember that give clearly detail of returns & refunds policy to your customers it's very costly wishing all the best in future business thanks”

Posted 1 year ago

“Beautiful soft comfortable material but for a summer/climbers jersey at 220gm is a little heavy.I’m 189cm/86 kg xxl fits like a glove I would rate it 5 stars if not for the weight”

Posted 1 year ago

“NOT HAPPY WITH USA RETURN POLICY The worst USA customer return policy on earth. When you ask for returns you'll get and email as if an attorney is fending you off to return it. I'm a cyclist and all the competitors out there are completely helpful with returns. It just cost me $58 to try on something to small. Don't get me wrong, styles and material do change. I do like there product when it fits... Know your size! I hope Siroko jumps on board with a better return policy for us here in the USA.”

Posted 1 year ago

“Ordered a $90 bib back in November. I had an order number and a tracking number and the order never arrived and no one at the company has responded to any of my messages. I will be filing a fraud claim. DO NOT ORDER FROM THIS COMPANY THEY WILL STEAL YOUR MONEY.”

Posted 1 year ago

“After a short use the blue mirror lens has faded, I sent the photos to assistance without receiving any response! The glasses are of poor quality as well as the seller!”

Posted 1 year ago

“what a bunch of bastards here. I have had my K3 sunglasses for more or 2 years now, and there is not even a scratch on them, even though the glasses have already been dropped several times”

Posted 2 years ago

“Hi, I would like to share with you that if you have any problem, they are not going to solve anything because the Customer Support ignore you all the time until there is no solution.”

Posted 4 months ago

“Avoid buying at Siroko at all times. After sending back a jacket (at my own expense) I did not hear anything. After mail and mail. Nothing. No reply, no return of my money. Aweful company!”

Posted 1 year ago

“Ordered a week before Christmas. It was clearly stated that the delivery will be on 20th of December, at the latest. It is 27th, not only the delivery did not take place, I have no response from the company, no further information and I only see more and more comments about people in the same situation. Additionally, I can't even see the previous messages I sent to the support, since I used the form on the website and did not send it as an email. Leaving for a skiing trip in Italy today and I have to go out and buy myself different goggles since SIROKO overpromised and underdelivered/not delivered at all. Honestly, it starts to seem like a scam and I am even worried if I see the ordered product or my money ever again. PS - I would not be mad if I got an informative message about delays or so. I understand that sh*t can happen. But I've received nothing.”

Posted 1 year ago

“I ordered a small. The jacket came back huge... it was as if I ordered a large. I mea seriously, I am swimming in it. Sent in a request to exchange it for an extra small which im worried will still be big on me. The company does not cover the cost of shipping for exchanges. I am kind of disspointed.”

Posted 1 year ago

“A few months ago i bought the siroko K3S, at first all looks good, great design and really confortable, but in the present day i am really disapointed, the interior of the lenses are a scratch magnet and its filled with staines even cleaning with the provided microfiber clothe. I have to find better alternatives, because its really starting to bother my eyes. I gess we have what we pay for.”

Posted 1 year ago

“Nunca llegaron, un mal servicios de envíos así que no recomiendo estas gafas de ciclismo.”

Posted 2 years ago

Nos ponemos en cintacto contigo via mail para solucionarlo Jorge, sentimos el contratiempo.

Posted 2 years ago

“The clip doesn't have plastic edges around and touch directly to the lense. It generates 2 issues: - scratched lens after some use because the contact during the activity - It is difficult to disassemble it, you need to remove the lens, so when removing it the clip rubs and we scratch the lens again. It's a shame because the glasses are wonderful, but the rimless clip system seems like something that has not been well thought out. simple and easy to solve for future implementations”

Posted 2 years ago

“Sizing is all wrong and returning any items to Spain from the USA is an expensive and time-consuming process. By expensive, I mean it will cost more than the item itself. By time-consuming, I mean you will be expected to fill out a large variety of arcane forms and somehow pay people in Spain the import duties when it gets there. Not worth it.”

Posted 2 years ago

“Fast delivery and well packed. Products show a good quality and materials are nice and confortable. Size table is accurate, however dimensions ratio of jerseys (Back, Chest, Arms) might not fit completly for some types of bodies”

Posted 2 years ago

“My original order could not be delivered as part of the address was missing. The Siroko team were fantastic - they responded really quickly, and managed to turnaround a second delivery within a few days. Thanks guys. Excellent service as well as a great product.”

Posted 2 years ago

“They have nice shirts, but really bad quality. Hit a piece of Velcro and got damaged. No real service to do something about it, eventhough the shirt is used but just fitted. I wouldn’t recommend.”

Posted 3 years ago

“Only buy if your after a cheap pair of glasses that look good but won't last. I bought a pair of dark grey k3 sunglasses with the yellow/red lenses. A also bought a photochromic lens as the discounts offered by siroko are very reasonable. All seemed well until I tried to change the lenses out and replace with a different pair. It is very difficult and requires an uncomfortably large amount of force to remove and reinsert lenses to point when I was worried about damaging the lens surface. After 5/10 minutes of trying, the tops of the lenses had been chipped as there was no other way of reinstalling the lenses without causing some minor damage. After this I accepted not to take out the fancy yellow lens until they were damaged enough that I'd throw it away. This, as it turns out is very very easy to do. Even the simple act of cleaning the lens after a ride with lens cleaner and a brand new cloth will result in fine scratches all over the lens surface front and back. The plastic itself feels cheap and brittle, to the point where just putting the glasses on would result in creaking and clicking from the frame. After 6 months my experience with these sunglasses came to an end this past weekend when I was about to tackle a ride, I went to put them on and they snapped under next to no pressure at all rendering them and the extra set of lenses I bought useless. These sunglasses do work, they are polarized and they do look good and with regular discounts, you could bag a bargain. If that's all your after then go for it. However, if you want a pair of reliable cycling glasses that won't brake or cause problem I'd invest in something a bit more expensive and go somewhere else.”

Posted 4 years ago

“Bought a pair of the K3 The Cyclist. They shipped fast, and seemed like a good deal with good style. I also purchased 2 of the optional lenses (clear and yellow). For my first ride with them, I switched out the lenses using the directions. They required an unreasonable amount of force to be placed on the nose piece to get the lens to seat in the upper recess. The nose piece looks like VERY flimsy plastic. On the second ride, I had to change the lenses again, but this time (again following the instructions) the nose piece snapped right off. I had to glue the nose piece back on to finish my ride. I tried to get a warranty, as I only got ONE ride with these glasses before they broke (following their instructions for lens change-out). They denied the warranty, because the glasses had been modified (glued back together). Mind you, they broke BEFORE the glue, and the company was informed that they were only glued to safely finish a long distance ride. It's not like they would be able to fix them if they weren't glued. They just wanted an excuse not to stand behind their product. So, BEWARE! Don't buy these thinking that you can change the lenses. And consider them disposable, because they don't stand behind their products.”

Posted 4 years ago

“DON'T BUY HERE. First; delivery is very late. Customer service does not respond. Returns only possible at high costs and they make the return-proces as difficult as can be (no order-conformation/no ordernumber etc.). SHAME”

Posted 4 years ago

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SIROKO is rated 3.6 based on 357 reviews