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Smyths Toys Superstores Reviews

3.3 Rating 252 Reviews
60 %
of reviewers recommend Smyths Toys Superstores
Company Reviews Questions Metrics
3.3
Based on 252 reviews
Shipping & Delivery
Delivery Methods
Courier
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Smyths Toys Superstores 1 star review on 22nd August 2022
David
Smyths Toys Superstores 1 star review on 28th June 2022
Sorina
Smyths Toys Superstores 1 star review on 20th April 2021
Mrs L Bullivant
Smyths Toys Superstores 1 star review on 20th April 2021
Mrs L Bullivant
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Smyth toys LAKESIDE…. RACISM!!! Store tefused to refund my buggy as ‘i opened the box’ that the order arrived in. Bare in mind this was an online order. The store told me their policy is if you order a buggy they are unable to refund the buggy if you open the box that the actual buggy arrive in via post. HOW RIDICULOUS. Aparently they have the buggies in store so you should view it in store before buying. Alot of stay at home during COVID. Anyway long story cut short. Customer service was ridiculous no help. So i thought i would test the situation. I went to another smyths toys store. And guess what no questions. They refunded item straight away. Maybe i am being paro. But the store they literally were no help, no apology they made me feel like i did something so wrong. They was so rude didnt even let me speak. They acted as though i used the buggy and tried to refund it. Please sort your colleagues out. All this stuff with BLM and theres such racism still ongoing in such a multi cultural country. Also get your policy checked out!! Clearly you just make up rules to what suits your store. LAKESIDE SMYTH TOYS AVOID!!!!!!!!!!!!!!!!!!!”
Helpful Report
Posted 2 years ago
Lloyd Nicholson
Verified Reviewer
“Abysmal, poor quality, horrendous customer service. We bought a trike for our little boy for his first birthday present and a month later the plastic guard preventing his foot from getting trapped in the front wheel fell off, as this happened in motion a small crack appeared in the plastic guard as it got caught. We thought little of it and assumed we could exchange it of get a replacement part. My wife has just tried to return it to Crown Point in Leeds where the duty manager treat her like a piece of dirt and accused us of breaking it by dropping down curbs or by some other means - basically accusing her of lying and refusing to exchange it because apparently we caused the damaged. For one, anyone who has one of these will no that it is not possible to go up and down a curb in one of these are they aren't stable enough - your child would end up in the road - and secondly as it was myself pushing the trike when this happened I am fully aware that it happened during normal use and feel like going to have a word with Louis myself. Not trusting myself to stay calm - I will resort to the Ombusman - they really don't have a leg to stand on here not of satisfactory quality and lasted a month! Never buying anything from them again!”
Helpful Report
Posted 2 years ago
Richard Preston
Unverified Reviewer
“What a farce, trying to buy a PS5, I know they are hard to get atm. Week1: get a preorder, email confirmation received, pre charged my account all good. 2 hours later my order is cancelled due to “not being available at time of order” Ok, these things happen Week2: get another preorder, email confirmation received, pre charged my card £455, all good. 2hours later my order is cancelled due to an issue with the payment yet the transaction is currently sat in pending on my banking. There’s more than enough in the account to cover the cost. That’s 2 PS5’s in as many weeks I thought I’d got but never managed to secure from Smyths. I’ve been trying to got one for 6 months now and tried multiple times. Smyths have given the worst experience by far”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Awful company to deal with , we returned 3 items that my son mistakenly ordered the wrong Xbox , I understand their Terms and Conditions stated Xbox’s are not to be returned! I agreed to their terms , however it took several emails and phone calls to receive the goods back , when we did receive the 3 items , the console was missing from the box ! I contacted 4 times to state the above and the final email stated all 3 items where delivered , this was not true as I opened the box and no console was in the box . My son and I was treated awfully , my son was extremely upset and to date , we never received his console ! Do not purchase goods from this company , their customer service is awful and there phone number rings out . Disappointed !”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Fully open and ready to deny you your consumer rights!!!!!!! Tried to return a faulty set of gaming headphones. Without even looking at them they immediately said not their problem deal with manufacturer. Due to the timeframe this was a clear breach of consumer rights! When I explained this they then said if they have stopped working we think it’s from misuse. Again without even examining them(perfect condition by the way and never misused). Again breaching the consumer rights act 2015. This was the wallsend store and it was a female manager I spoke to. Avoid this place if you can as they are cowboys and crooks. I’m now having to open a small claim online”
Helpful Report
Posted 3 years ago
Mrs L Bullivant
Unverified Reviewer
“I have just found out the bouncy castle I ordered on 2 April was not delivered for my granddaughters birthday and she still has not got it and it is now 20 April, is that bad or what?”
Smyths Toys Superstores 1 star review on 20th April 2021 Smyths Toys Superstores 1 star review on 20th April 2021
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Rude staff member would not ket me return my products, told it was 2 late, but i arrived nrly 30 mins b4 shop closed!!!! CRAYFORD KENT branch, (young guy dyed hair!)😡”
Helpful Report
Posted 3 years ago
Andrew Wotherspoon
Unverified Reviewer
“I order a PS4 as a Christmas gift, but managed to get a PS5. I returned the unused PS4 to Smyth's and they refused to refund as the box had been opened, not damaged, opened. I will never use this stores online service again.”
Helpful Report
Posted 3 years ago
Ludmila Murauska
Verified Reviewer
“I ordered a lighting board for the child for Christmas, he came just before Christmas itself, quickly wrapped it up and put it under the tree, when the child and I opened it, put the batteries in and were shocked, all the glass was shabby, scratched and cracked on the side. I went to exchange and checked with the seller, but he assured that there were no scratches, but it was just dirty, you arrive, say home and just wipe it. I arrived, cleaned it and was shocked, as it was terrible, again scratched. I took it and drove off again. I talked with the seller, with the manager, yes, I got a refund, but I asked, give me a discount on another toy, I come here twice, wasting time and money. No, that's it. Never again will I go to this store in Lincoln!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Rude manager. Not at all sympathies or understanding. He looked tired, scruffy and not at all motivated to find a solution to the issue I had. This was at Cheltenham’s branch.”
Helpful Report
Posted 3 years ago
Martin Smyth
Unverified Reviewer
“I'm not wasting my time telling you my bad experience... and you shouldn't waste your time shopping here!”
Helpful Report
Posted 3 years ago
DoctorPhysics
Verified Reviewer
“DO NOT BUY FROM SMYTHS. THEY DO NOT CARE ABOUT THE CUSTOMER OR YOUR CHILDREN. Shopping in store at the Reading branch 06/12/20 I have been treated very rudely and unfairly in the store by the staff when I requested to return a product I purchased 30 minutes earlier, which turned out to be NOT what I specifically requested. The Purchase: At the games console counter in the shop I asked the assistant specifically for the official "Xbox One X Wireless Controller". He handed me a box with an xbox controller which I proceeded to purchase. On inspecting the product 10 minutes later I found that it was not the exact "Xbox One X Wireless Controller" which I asked for and which ships with the "Xbox One X". The label inside the battery compartment of the correct official “Xbox One X Wireless Controller” shipped with my Xbox One X, reads "WIRELESS CONTROLLER FOR XBOX ONE" and "MODEL 1708". The product sold to me on 06/12/20 was labelled inside as "Xbox Wireless Controller" and "Model: 1914". This is the WRONG model number and NOT compatible with "MODEL 1708" accessories. This was not made clear to me when I specifically asked for the "Xbox One X Wireless Controller" that they did not have it. Also this item they sold me is not compatible with the battery packs made for official Xbox One X controllers shipped with Xbox One X. Thus I was NOT sold exactly what I asked for. So I went back to the shop and explained the situation to the large assistant who originally miss-sold me the incorrect item. He was not helpful and refused to help. I then asked to see the manager. I was confronted by a man called Ramzi Mejri who was also utterly unwilling to help, and extremely rude in his shameful disregard for the customer and blindness to the fact that I was not sold exactly what I asked for. Ramzi Mejri and the staff stood and argued with me for over 20 minutes the sake of £54.99, and refused to correct his and his staff’s mistake. He refused to offer a refund. He refused to be helpful. I asked him why he wanted to argue and steal my money when he was in the wrong. His rudeness continued. I asked him if I should document this experience, his rudeness, his disrespect for the honest customer and his/Smyths greed for the sake of £54.99 on review boards and social media. – He indicated that he didn’t care. I am 100% disappointed and disgusted at this man Ramzi Mejri and the attitude at the store. I called customer services: They did nto want to get involved. I WAS FORCED TO REGAIN MY £54.99 FROM SMYTHS VIA "ALTERNATE METHODS". DISCUSTING COPROLITE EATING LOOSERS! The purchase receipt reads: Item: 192246, Serial No: 09VX1668194034, Date: 06/12/20, Time: 12:18pm, Till : 107, Opr: 29642, Trans No: 00040 DO NOT BUY FROM SMYTHS TOYS. THEY DO NOT CARE ABOUT THE CUSTOMER OR YOUR CHILDREN.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I asked someone for the ps5 and he punched in my face and hit my head against the wall while I was on the floor he ran me over im in hospital OH NO HES HERE”
Helpful Report
Posted 3 years ago
Max Collins
Unverified Reviewer
“Preordered a PS5, game & controller to collect in-store. The game & controller were ready a week before the console. I was told I had 48 hours to collect the game & controller, otherwise my orders would be cancelled. I contacted customer services who were ridiculously slow to promise that I could collect the game & controller at the same time as the console. I arrive to find out the game & controller pre orders have been cancelled & I have to buy them again. I’m now down £220 for a single game and controller, awaiting refund. Wish I’d have gone to Amazon. On top of this, why, during a national lockdown, would you force me to come & collect something that I cannot use until coming to collect the PS5, anyway?!”
Helpful Report
Posted 3 years ago
Jason Hurt
Verified Reviewer
“Shocking ordered and had money taken and cancelled the next day with no explanation wont be using them for Xmas or any other time I’ll stick with an honest company like Amazon”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Save yourself adding to the cost of Christmas. Shop elsewhere Absolutely terrible. I will never use this company again to order anything from. I've a 3yr old and a 1yr old so they have lost out on what could have been years of loyalty from me for their birthdays and christmases. I will now shop entirely in the entertainer and argos for their toys! I ordered 2 Christmas presents which arrived not in any box or packaging, which the courier left outside. Not an issue as we were on our way home. But, when we arrived home and opened the gate, the toys where 100% visavle to our eldest child who saw her Christmas present. She got so excited upon seeing it so we had to let her have it early as a gift from us now. Technically we have wasted money as we now have to buy a replacement Christmas present for her. When contacted customer service as to why they where not packaged got a generic response that the warehouse must have decided not package the items to save time, that it is clearly stated they do this in the small print....I read the small print it does not mention that they do not package toys. They where not large toys!!! Even if they had been put in a carrier bag it would have been good enough not to see what was inside. Never ever will I shop here again.”
Helpful Report
Posted 3 years ago
Breda
Unverified Reviewer
“Absolutely shocking customer service. Ordered a very expensive gift and have not received it, ordered over a week ago. Calls are ringing out/being hung up on at their Glasgow store, raised 3 online tickets and no response and called Hermes several times too with no response. Reality is i am now down £60 with nothing to show for it and will now have to go buy something else as my nephew's birthday is 2 days away and hope that i gwt my money back soon. Will never order from this store again and if you have any sense you won't either!!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Absolutely shocked at customer service at this store. On Tuesday the 2nd Nov i placed a click and collect order in Naas, as I had to bring my little one to emergency hospital. I promised him that we will collect the order as a gift after the hospital. Received no email or acknowledgement of order but money taken out of the account. I called to the store, they could not find the order, I asked that Manager to make an exception to give it to me as is paid and I traveled cross county and made a promise to a sick child , he said he cant. Anyways on the website it says after two days of no collection money will go back, is now 3 days and no money and no order,. I mailed them to move it my local store and they said after two days of waiting a reply that they cant. I want my refund , please so I can purchase somewhere else. Very disappointing.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“I will never buy anything in this shop again. I can't believe that they are so big but treat customers like nothing. Long story short: I bought a toy. It broke. I came for refund. They said that will not give me the money back because it is a company policy. I can only exchange broken toy for something else. For what else? Something I don't want and don't need? This is ridiculous. Once they got the money they knew they were never going to give it back. But why they didn't inform me before I payed? Because they knew that a lot of people would not buy. This company is disgusting. Avoid if you don't like taking risk with your money.”
Helpful Report
Posted 3 years ago
Slawek
Unverified Reviewer
“I will never buy anything in this shop again. I can't believe that they are so big but treat customers like nothing. Long story short: I bought a toy. It broke. I came for refund. They said that will not give me the money back because it is a company policy. I can only exchange broken toy for something else. For what else? Something I don't want and don't need? This is ridiculous. Once they got the money they knew they were never going to give it back. But why they didn't inform me before I payed? Because they knew that a lot of people would not buy. This company is disgusting. Avoid if you don't like taking risk with your money.”
Helpful Report
Posted 3 years ago
Smyths Toys Superstores is rated 3.3 based on 252 reviews
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