Smyths Toys Superstores Reviews

Name: Smyths Toys Superstores
Rating: 3.34

3.3 Rating 252 Reviews

60 %

of reviewers recommend Smyths Toys Superstores

Company Reviews

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Metrics

3.3

Based on 252 reviews


Shipping & Delivery
Delivery Methods	Courier
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Smyths Toys Superstores 1 star review on 22nd August 2022

David

"headphones for my sone. I went in store-sheffield in retail park, and i asked for wireless headphones forXBOX X. I have paid \u00a379. When i gave my spns present, and we tried to conect them, guess what-the head phones did not work-As they were for plat station! All good up till now! We went back in store, and asked for a refound or to be replaced with o e for XBOX X. The guy who served us was nice, and he has checked them, but he needed a second opinion, so ge asked for the store deputy manager-and i can say she is a star! Her name is Beth, and she came with a properly atitude! After the headphobes were checked by the guy-were all new, and perfect condition, she took them in office, and guess what-she found a scratch! Which couple of minutes before was not there. Also she has said she can not cuange them as they are opened! At that time i guess i lost everything! How to not open them? If i tried to conect them? I have explained that i have asked her team for xbox x headphones, and, o aspect them to work! \r\nNow is comming the funny part! We have made a complain and the feedback received after this complain was as disapointed as you can imagine-\r\nHaving raised this with the store management team, they have advised that at the time of the sale, it has been confirmed that it was discussed which console this headset was for.\r\n\r\nFollowing this, the cashier assisted with locating and the sale of the PlayStation headset.\r\n\r\nWhen this was then returned, there were signs of use with this item and as a result of this, the store were unable to accept the return.\r\n\r\nFor unwanted returns, the item would need to be unopened, unused and in its original packaging and as it was outside of these conditions, the store would have followed policy here. Customer Services would not be in a position to overturn the decision of the Store Management team in this instance, I'm afraid.\r\n\r\nApologies for any disappointment which this may cause\r\nAfter this of course i have contacted the company to go forward with the complain, as i am not ready to give up, just because they want to sell, but not being profesional and respinsible! \r\nI find this shop team wery unprofesional and unresponible, playing with people money and destroying childrens happyness!\r\nI am sorry if i have done any mistake but please consider that english is not my first language.\r\nAll i can say is that my son is heart broken now as ge was looking forword to have a set od wireless jeadphonep"

Smyths Toys Superstores 1 star review on 28th June 2022

Sorina

Smyths Toys Superstores 1 star review on 20th April 2021

Mrs L Bullivant

Anonymous

Anonymous // 01/01/2019

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“Save yourself adding to the cost of Christmas. Shop elsewhere Absolutely terrible. I will never use this company again to order anything from. I've a 3yr old and a 1yr old so they have lost out on what could have been years of loyalty from me for their birthdays and christmases. I will now shop entirely in the entertainer and argos for their toys! I ordered 2 Christmas presents which arrived not in any box or packaging, which the courier left outside. Not an issue as we were on our way home. But, when we arrived home and opened the gate, the toys where 100% visavle to our eldest child who saw her Christmas present. She got so excited upon seeing it so we had to let her have it early as a gift from us now. Technically we have wasted money as we now have to buy a replacement Christmas present for her. When contacted customer service as to why they where not packaged got a generic response that the warehouse must have decided not package the items to save time, that it is clearly stated they do this in the small print....I read the small print it does not mention that they do not package toys. They where not large toys!!! Even if they had been put in a carrier bag it would have been good enough not to see what was inside. Never ever will I shop here again.”