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Sofology Reviews

1.2 Rating 1,630 Reviews

5 %

of reviewers recommend Sofology

Company Reviews

1.2

Based on 1,630 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 3rd December 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

Sofology 1 star review on 19th October 2022

282

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi all, we have ordered our sofa, expected delivery is Christmas, in fairness the sales team were pretty good and we ordered online. We probably wouldn’t have ordered if we would have read these reviews. I suppose the good news is that we have ordered on a credit card and applied for the 0% finance so should be protected if anything does happen or go wrong. Has anybody tried contacting DFS as I understand that they are the parent company?”

Posted 2 years ago

“Great sales staff and choice of furniture but after sales is terrible. Couldn’t get a reply from anyone to my 5 emails regarding suite not arriving on due date. When it did arrive extras purchased (care kit £39) was not sent. Delivery man said report to customer services but over an hour queue time each time we tried. Eventually sat in a queue then suddenly told the office was closed now. Webchat do not respond. Dreadful customer services let this company down”

Posted 2 years ago

“Had delivery minus 3 seater sofa . After a long waiting time over 3 days finally got through and told that sofology had lost the order for the sofa. I told them that I wanted my money back and for them to pick up the furniture that was delivered. They said that the furniture would be picked up on the Saturday and I would get a time slot on Friday and then they would reimburse me. I have not been contacted by them and its is impossible to get through to customer services. This company has to be the worst I have ever dealt with and I strongly advise anyone considering buying a sofa to look elsewhere !!”

Posted 3 years ago

“Would like to say how good and clean when john@jon deliverd my coucher they were in and out no time and took all the rubbish with them. Thanks”

Posted 4 years ago

“Terrible company. Bought 2 insignia sofas and seats sinking after a few months. Have gradually got worse. Someone came out to look at them and said normal wear and tear!! Now 3 yrs old and only fit for scrap!! Managed to put other people off buying from them as they are not at all interested. What a colossal waste of money. We both now have back ache permanently. Having to buy new, obviously not from Sofology”

Posted 4 years ago

“Customer services do not exist the donor reply to emails either very bad thought they were going to improve there device since complaints of tv but no still bad”

Posted 5 years ago

“Keep away from this shop. These people treat customers like dirt. They won’t deliver on time or they’ll give you damaged goods. Please please do not be fooled by they’re showroom they are a corrupt company and even after being on watchdog they are no better. Keep away if you want to keep your sanity. You have been warned”

Posted 5 years ago

“Dispicable company. Even after being on watch dog they have messed me around yet again. This is the third time they were going to deliver and now I have been told they cannot locate the sofa and someone will call next week. Vile company that should be taken to court and fined so much they go into liquidation and let reputable soda companies sell to the public.”

Posted 5 years ago

“Ordered two sofas for Sofology after ordering one from them a few years ago. As they were from different ranges they arrived separately - first delivery was quick and excellent, the second was terrible and like something from a horrible comedy - think Dumb and Dumber and the Chuckle Brothers - if we hadn't been there to mirco manage them and do most of the work ourselves, I dread to think of the damage they could have done. It's made me extremely wary of buying from them again as I never want dangerous idiots like that in my home again. Unbelievable.”

Posted 5 years ago

“I wish I'd read the reviews for Sofology more thoroughly before purchasing. I ordered a sofa from the Finchley range and waited 6 weeks for it to be delivered. When it arrived, the wrong mechanism had been put on the underneath of the sofa which meant we couldn't connect the corner piece. I was told by the delivery men that someone would be in contact to rectify this, but after three weeks of waiting I had to contact them myself to arrange it. I've had the sofa for about 10 months and sit on it probably 4 times per week. I'm 5ft2 and weigh 9st, yet the cushions on the seat have depressed and left moulds. I paid around £2,000 for this and it looks awful now!”

Posted 3 months ago

“Unimpressed with the lack of responsiveness from Sofology post sales customer service. I have effectively bought a faulty leather sofa with no resolution in sight. Despite them recognising a rapid deterioration in quality i.e. the cushions have collapsed, and being notified that they no longer trade with the supplier due to "issues", I am still chasing Sofology for compensation. They set a time limit within which to claim but yet have not responded therefore causing the date to be exceeded. And so it continues ...”

Posted 3 months ago

“Appalling customer service regarding delivery Had a phone call 45 minutes before the sofa was due to be delivered saying that the lorry 'wouldn't start', whilst I understand that things can go wrong, it shouldn't take a further 8 days for the sofa to get delivered. I only got it down to 8 days after several calls to customer service, it was going to be even longer otherwise. Customer service passing us from pillar to post, claiming that either the van wouldn't start, got stuck in the middle of Wales or just didn't have a clue where our sofa was. And you have the cheek to charge £99 for delivery! and on the reverse If we cancelled delivery withing 24 hours we would be charged a further £99. Was also told that we would be offered a gesture of goodwill by two different staff members, but that gesture has gone unheeded. Instead my wife was offered a '£40' cleaning kit which is probably worth less than a fiver If you do order a sofa from Sofology don't expect it to be delivered on time. On a positive note, the sofa seems nice so far and the staff in the shop were lovely when we first ordered it”

Posted 5 months ago

“We were very pleased with our sofa to start with. It still looks great but is no longer comfortable. The foam has fairly much collapsed. A technician has visited and says the foam is not covered by warranty.”

Posted 8 months ago

“Placed two orders on 1st April, sofa (ex-showroom) and a matching foot stall (new). Sofa delivered within 10 days but arrived with no feet and the back was badly damaged. I was told by the driver they will arrange parts to be ordered and a technician to come out. The last 2 months have been a nightmare. Wrong parts ordered, no response for weeks and nobody over the phone or email could confirm actual parts ordered. My sofa (8 weeks later) is still the same as when it arrived and I have just been told it will be 4 weeks before correct parts arrive, what a joke. So I currently have a damaged sofa with no legs! As for the foot stall I was told it would take 8 weeks lead time to make and I’d be contacted for delivery. Just rang Sofology (it’s been 8 weeks) for an update and have been told my order was marked as “no delivery before 20th May” which means they have only just started processing it. So I have waited 8 weeks only to wait again for them to actually make it. Nobody in customer service can explain why my order was put on hold until 20th May and there is no way to speed it up. Seriously awful when you’re spending thousands with a company.”

Posted 11 months ago

“The staff were friendly, but the delivery was guaranteed before Christmas and didn't turn up until 29th, and the sofa was absolutely shocking quality. Terrible stitching and arms. Had to get sent back, but did receive a full refund. Good service, terrible product.”

Posted 1 year ago

“Failed to deliver as arranged Delivery arranged for Saturday 14th, no update or estimated time by lunch so called them. Confirmed delivery expected that day about 16:30. no sign at 5 so called them again to find their offices had clsed for the day. Called Sunday to be told I now had to speak to customer service, customer service could not get any answer from their delivery people so advised she had sent them an email BUT it would be at least 48 hours before another delivery time could be arranged. In the meantime we have no lounge furniture, their recycle partner did at least what they were supposed to do, and collected our old one as arranged and on the date arranged, Friday. Now Monday 07;00 still no word from Sofology. Oh and on Saturday we got no word from them or the driver to say they had cancelled the delivery or reason why they could not get there on that day arranged, we were left in limbo.”

Posted 1 year ago

“Order no. 3221405/1 Sofa delivered after waiting over 16 weeks. Delivery driver noticed large gouge out of a leg, said he would report but I should too. Emailed Sofology on 16/10/22, they asked for photo of leg. Since then I've heard nothing. Emailed several times to ask what was happening. No reply. Awful customer services. Paid £1600 for a sofa & receive a gouged leg. Sofology couldn't care less.”

Posted 1 year ago

“I ordered the Ashford sofa which does not match the Ashford sofa in store. There is little or no padding on the arm rests which feel like a park bench. I have reported the fault to be informed "they're made differently now. " They are supposed to be ordering new padding to be installed in my home but I've waited 6 weeks or so and I'm still waiting!”

Posted 1 year ago

“Disappointed with Sofology as I had been promised my chair would arrive on 3 occasions. Once it was not put on the van. I therefore cancelled my sofa order as I didn’t trust them with that order as well. Sofology needs to improve its communication with customers who are waiting at home for their products to arrive. If there is a problem on route please let customers know.”

Posted 2 years ago

“Poor service from purchase to a year on. Big delivery delays. Sofa seat does not stay in the sofa 8 months on… it moves forward - their technician has said it’s not defective. Expensive buy - sofa not fit for purpose…and poorly made - cannot sit on it without discomfort! Will never use again!”

Posted 2 years ago

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Sofology is rated 1.2 based on 1,630 reviews