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Studio Reviews

1.3 Rating 1,491 Reviews

7 %

of reviewers recommend Studio

Company Reviews

1.3

Based on 1,491 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 1st April 2024

Studio 1 star review on 1st April 2024

Studio 1 star review on 1st April 2024

Studio 1 star review on 1st April 2024

Studio 1 star review on 1st April 2024

Studio 1 star review on 14th February 2024

Studio 1 star review on 23rd December 2023

91

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item not delivered and no tracking info. Customer Services issued a standard reply .but a month later have had no further contact (or refund) I'm posting on every review site and social media warning people not to buy from this company .”

Posted 3 months ago

“Having been with studio for over 20 years it is with regret that I have to turn my back on them. I've had some great products over those years but now I'm at my wits end with the appalling way this company is now running. Over the past 18 months or so I've seen a huge decline in the way it's gone especially customer service wise. I have 3 times had to chase a refund for orders not completed with generally an item missing. This last time over an £8 duvet ordered on 4/11/23 and not a sensible response from any of at least 6 different people I've had to email regarding the refund. £8 is nothing but with the thousands I've spent over the past 20 years it's a principle thing now. I want this money credited back but not one has dealt with it to completion and still having to email weekly. What a sad way to run a once great firm, with loyal customers turning their backs. Please avoid because I assure you they do not know how to do their jobs properly anymore or seem to care.”

Posted 3 months ago

“The product (sideboard) arrived damaged after a 10-day wait.. The webchat is awful, It took 15 minutes to connect to an agent, and then after asking for a moment to read and get up to speed.. she just never came back. I waited 45 mins before giving up. The email process was better. Arranged to have the item collected. I was hesitant to try to find the refund form in the box as I'd never be able to repackage the tightly packed box. Requested they email me the form, They sent me to a web page that said the form was attached. It wasn't. Asked to be emailed the form.. they said they could not. Found it myself online. The pick-up was supposed to be between 8 am-8 pm. Not been picked up. Reading the other reviews, I'm concerned about my refund. I went on the instagram but the comments have been disabled which says allot.”

Posted 3 months ago

“This company is an absolute nightmare all they do is pass you from department to department all the time doing absolutely nothing to sort out their mistake. Issue started 29/08/2023- 08/01/24 and is still ongoing and I’m now being threatened with my account being passed to debt collection agency for a bill I don’t and have never owed”

Posted 3 months ago

“This will be my last shop from studio,, parts of my order was missing,, they jeep asking for more and more details, it was Xmas paper, how can I send details and, barcodes if I didn't get them, no customer service,, talk to bots, with same response each time, I've been with studio for over 20 years,, maybe they should just have went into liquidation and closed, they are going down the drain now and will soon have no customers left by the 1 star reports they are getting”

Posted 3 months ago

“Ordered items in November. Evri lost part of my order. Studio customer service cancelled my order on 14 December due to lost parcel and informed me the refund will be due 3-5 working days. It is now 7 January and refund has not been credited on account. I contacted customer service via chat several times and was told they will email the relevant department. Simultaneously, I emailed customer service on 24 December who I previously dealt with chasing an update on my refund. I emailed again on 4 January. Also spoke with Studio Pay who informed me they cannot help even though I was advised by customer service to contact them for any questions regarding the credit/refund. I have not heard from customer service. I now have to pay for an invoice for items I did not receive in order to avoid my credit score being affected and interest charged. I have been chasing every for two weeks via chat bot and email and nobody is responding. This is the first time experiencing such an issue and I will never shop with them ever again.”

Posted 3 months ago

“To cut a very long story short, items ordered and paid for at the start of December, still not received and I'm finding it impossible to cancel and get a refund. The items were Christmas themed so clearly pretty pointless in the second week of January. Online messenger is frustrating and although the staff are very polite, ultimately they don't (or perhaps don't have the authority to) help; there is no reply to the e-mails I've sent, it's very difficult to find a phone number to speak to someone and if you do, it hardly ever gets answered. To help others, the only phone number I can find is 0371 3765680, choose option 1, then 4, hold, then option 3. If you don't follow this and select other options you will be told to go through Facebook Messenger and will then be cut off. Even if you follow this it is likely you will be on hold for a VERY long time. Despite my best efforts I still haven't received my order or money back.”

Posted 3 months ago

“I have been a customer of Studio for more years than I care to remember and have never had cause to complain. Now, unfortunately, I shall be deleting my account with them. I ordered some items in November for Christmas presents, some arrived, some didn't. I recieved an email from Evri saying there was an issue with my order, I contacted Studio when it didn't turn up. 10 emails later, I'm still not getting anywhere, I have had to repeat myself and send screenshots with nearly every advisor I have had contact with, I repeatedly ask for someone to call me, nothing, nothing, nothing!!!!! They now owe me £40. I used to recommend this company but I certainly won't anymore. Since they were taken over, or whatever it was that happened, the place has just gone downhill”

Posted 3 months ago

“Never had an issue prior to this; Placed an order on 15th November. Still waiting for my goods. Evri lost the parcel and it has been like pulling teeth to get studio to refund my money (I paid the balance to avoid late payment charges and it affecting my credit rating). I keep going around in circles, even though I provided them with the information needed and even though evri confirmed they lost my parcel, studio keeps telling me it is to be collected from my local parcelshop.”

Posted 3 months ago

“They take your money but don’t send the goods. I cannot get a refund. Customer Service is useless. Avoid unless you want to loose your money”

Posted 3 months ago

“Ordered a rug and two air fryers, received the rug and one air fryer. I’ve been trying since 2nd November to get the amount taken off my account. All emails and Facebook messages get the same reply word for word. They are now saying that my account is in arrears and charging interest and telling me to pay the amount, which I’m not doing. I have been a customer of studio since 2005 but I won’t be ordering from them again.”

Posted 3 months ago

“Item not delivered. 12 emails later over a 3 month period with all relivent information sent still no credit to my account so interest being charged. Feels as though all messages are automated so don’t think they have any staff Studio you need to read these reviews and sought yourself out because you are robbing people which makes you no more than thieves”

Posted 3 months ago

“Do not use this company Do not use this company. If things go wrong they have no complaints procedure. I ordered something in August which arrived damaged. I’ve tried to send it back but they fail to collect. They just threaten my credit rating if I don’t pay. They have no working telephone system and inadequate email responses.”

Posted 3 months ago

“3 orders missing, chasing for 6 weeks. They just keep sending same emails and not actually dealing with anything, very frustrating.....”

Posted 3 months ago

“on going issue since may 21 st with a duplicated order.I rang the next day to cancel one but was told to ring the next day ,rang again and was told they could only stop i item from being dispatched .courier delivered on the 27th may and i refused one order 3 weeks later they resent the same order again .i rang them up and a courier collected the next day but studio will not credit my account .Then telephone number discontinued and email .I have had demahds for payment from the Finanical department who has even looked at my account and said they can see the issue but cannot do anything about it as the retail is a separate company ????.This has been on going and today i received a threatening letter telling me they were sending a debt company if i did nit pay .They owed me £28 but with there intreast on is now £35.00 which for peace of mind as it was becoming very stressful i paid THEY ARE SCAMMERS DO NOT USE THIS COMPANY they do not deserve even 1 star”

Posted 3 months ago

“Studio is owned by Sports Direct so it is no wonder customer experience is bad. You can't get through to them by phone and their useless help section sends you in loops with no way or hope of getting help. Keep away from them I say.”

Posted 3 months ago

“Horrendous customer services. Ordered duvet set beginning of Sept, opened and has dirty brown rust coloured marks over pillow cases and duvet cover. Contacted them over chat bot. Took 45 mins to confirm my order number and name going backwards and forwards to be told me was being escalated and someone would then email me. Asked for call and told not possible. Weeks later still hadn't heard anything so emailing them telling them how peeved off I really was, this at the beginning of November. Takes about 5 emails to confirm just name and address with email replies taking days to a week to get response. Sent images and since 6th December had no reply. Emailed them few days ago and now they are asking me to confirm my name, address and order number all again which is already on email thread. Order no allegedly starts with ST but have sent them 2 images of my order e.ails with nothing of the sort. 3 flipping months to try and chase a £12 refund and the £4.99 for postage for something they have sent out covered in dirty marks! AVOID at all costs, worst communication and service in my life!!!”

Posted 3 months ago

“Ordered early November, goods never arrived, emails amounted to nothing then they stop replying, basically this company are thieves with a smart website that seem to be able to get away with it!!! Don’t go near them”

Posted 3 months ago

“Ordered tv for my daughter for Christmas, when I looked at the description it said nothing about putting it on a wall mount, so since all tvs now come being able to wall mount, I assumed you coyld, no it doesn’t took 5 different attempts and 2 days to get a response and basically they weren’t interested just said to read description which like I said didn’t state you couldn’t put it on the wall, not the first time I’ve had problem so will never order from this company again they are a joke”

Posted 3 months ago

“Ordered goods end of October received 1 item but did not receive the others,tried contacting them many times about this but I am being charged for them luckily I didn't pay at the time of ordering but they are telling me I have to pay for them which I will not do avoid this company at all costs unless you want to stress yourself out with not getting any joy with sorting things out”

Posted 3 months ago

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Studio is rated 1.3 based on 1,491 reviews