Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 403 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic customer service very attentive staff always helpful”

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Posted 2 years ago

“Today Laila at the Islington stored served me and not the first time she is so helpful always there to help and with a big smile on her face excellent service 👍”

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Posted 2 years ago

“Tanisha is super efficient, friendly, professional and knowledgeable. She is an asset to Superdrug.”

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Posted 2 years ago

“We have used the Superdrug phone app for ordering our prescriptions for a while and have been really pleased. We wouldn't do it any other way, simple!”

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Posted 2 years ago

“I love shopping at superdrugs. I went to shard Superdrug and small Asian girl was so kind she greeted me at door then help me with my shopping. She understood everything I say thank you so much”

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Posted 3 years ago

“Hi I’ve been in Superdrug in brighouse West Yorkshire for the first time today and I’ve never had such lovely staff who have ever served me anywhere before, they where two lovely women named coralee and nicola both very helpful and a joy to speak to, full of Christmas sprites who really cheered up my day so thank you both of you I appreciate what you did today xx hope you have a fantastic Christmas love Rachel x”

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Posted 3 years ago

“Today I went to Superdrug in Godalming with the intention of buying aftershave as a treat to myself on my birthday. I was very fortunate to be served by Megan* who was extremely knowledgeable about the aftershaves on the market today. Megan listened to me & understood which scents my nose would appreciate. Megan made suggestions which were absolutely spot on, after sniffing my way through a few of Megan’s selections I decided on ‘Paco Rabanne Million Lucky’ , it is light & fresh which is exactly what I was searching for. I also got a deal on the 100ml & got £5 on a super drug card. I am very grateful to be served by Megan as the choices made & knowledge of the products was extremely helpful & I purchased exactly what I wanted , we need more Megan’s in the world , Thankyou Megan.”

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Posted 3 years ago

“Hi.Superdrug have good customer services.”

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Posted 3 years ago

“Fantastic service. Went above and beyond. I would recommend and use again for sure. Customer service is the best I have experienced. Thank you.”

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Posted 3 years ago

“Excellent service, ordered Boston Contact cleaner, not only was on special offer, delivered free too. Fantastic and quick service, thank you Superdrug.”

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Posted 3 years ago

“Fantastic service, ordered online for home delivery, prompt first class service , well done. Would " definitely " recommend to all. Bravo !”

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Posted 3 years ago

“during lock down it is very difficult to get toiletries and make up. this Superdrug have a very good Website and its easy to order on line and you can either have your order posted or pick and collect.”

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Posted 3 years ago

“i placed my online order on the 6th and hadn't received a tracking number or any information. I was only concerned because normally they are very quick and I have always received excellent service and I realise we are in the middle of a pandemic and they are very busy. I used the online chat line to enquire and the matter was resolved. Special thanks to Millie on the online chat forum who was great. Very efficient.”

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Posted 3 years ago

“Had stock when I needed it and easy to shop in store , click and collect in 30 minutes . Great . Will use again instead of boots as they let me down ...”

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Posted 4 years ago

“Impressed with staffs friendly attitude, always willing to help they find the time to answer any questions queries 😊”

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Posted 4 years ago

“Brilliant service and always greeted with a. Smile”

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Posted 4 years ago

“Last bit of shopping few days before Xmas and cannot recommend enough the customer service we received. Looking for a bottle of aftershave and didn’t haven’t a fortune to spend but the young lady behind the counter went out of her way to ensure we knew about all the deals and offers available and happy to offer testers too...absolutely spot on, great service!!”

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Posted 4 years ago

“Buy from Superdrug often, buying online. It is a very good service love it that I don't have to go shopping!”

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Posted 4 years ago

“Got sanctuary spa products to review they are nice products leaving me feel relaxed and refreshed”

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Posted 4 years ago

“I was in superdrug in kilmarnock today being the 26 September 2019. There was a lovely assistant there by the name of sarah. She helped me with my products I bought. Sarah pointed out the perfume and aftershave that were on special. I bought an aftershave for my hubby at a great price. She was very very pleasant and is a credit to the kilmarnock store. So thank you very much.”

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Posted 4 years ago

Superdrug is rated 3.1 based on 403 reviews