Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 403 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

Questions

Metrics

3.1

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A Very good customer service”

Helpful Report

Posted 5 years ago

“I am a regular customer the Bolton store always find it lovely clean easy to find things an staff are really helpful. This particular day I was served by a young lady, she was extremely helpful and helped with a couple of query’s I had. She has served me a few times before today she served me with a Lovely smile as always even though she had a cough and a sore throat . I felt really sorry for her but her service was still as lovely as ever . Nothing seems to be any trouble for her and always happy to help with what ever I ask and has given me some friendly tips on what make up to buy . I’ve been meaning to catch her name for a while but always forgot to check but today I made sure I looked at her name badge Lily . Lovely service always polite and friendly.”

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Posted 5 years ago

“They usually send my order quickly and with free delivery because I always buy enough items to last me a while which means it's over the amount to guarantee I receive free delivery.”

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Posted 5 years ago

“Superdrug are an excellent company. I love their values when it comes to animal testing and sustainability. Their own brand products are good value and great usability. Even their own brand hair colourants last as long if not longer than big branded products. Whether you have an student sized budget or a full time wage this store services your needs. Without a doubt my favourite store for my toiletries and hair care needs.”

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Posted 5 years ago

“Very happy with my items”

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Posted 5 years ago

“Super fast delivery. Lovely products. Extra discount added in basket was a lovely suprise”

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Posted 5 years ago

“We went into the Newcastle Northumberland St branch yesterday and was helped by the delightful Jillian, she was knowledgeable and sorted everything out for us. When we got to the till she was there again ready with a smile, great customer service skills. It was a pleasure to be served by someone who enjoys their job, we left with a smile on our face too!”

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Posted 5 years ago

“Always a brilliant service Customer service support acts if any problems to resolve”

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Posted 5 years ago

“I needed help with an item I had bought in-store and the shop assistant was very friendly and helpful and also showed me some great deals in store”

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Posted 5 years ago

“Great items and even better prices. Free click and collect and the facility to pay with points. Highly recommend for your purchases.”

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Posted 5 years ago

“Quick reliable service”

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Posted 5 years ago

“Good criteria for narrowing down searches. Free delivery over £10 is much better than competing companies.”

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Posted 5 years ago

“A bargain product at superdrug”

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Posted 5 years ago

“Very speedy delivery of my goods which were packaged well.”

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Posted 5 years ago

“Brillaint customer service. I had a problem with a foundation leaking during delivery to me and they sorted it out no problems. It makes me shop as much as i can from superdrug as i know if anything goes wrong its always sorted by there friendly customer service team. Thankyou superdrug!”

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Posted 5 years ago

“Ordered online collected in store easy & straightward”

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Posted 5 years ago

“Easy to use website. Good prices. Many offers including subscribe and save for items which are purchased frequently. Free delivery to store. Quick service.”

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Posted 5 years ago

“Great customer service, they searched for ages whilst on the phone, found & saved me all the stock they had of Kool & Soothe packs of migraine strips. Absolutely brilliant for migraine & Superdrug had them at almost half price! Brilliant staff, can't praise them enough. Cheers Superdrug”

Helpful Report

Posted 5 years ago

“Each member of staff is always so happy and helpful. I love going to super drug x”

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Posted 5 years ago

“Great Prices Free Delivery and Lovely range of Cosmetics”

Helpful Report

Posted 5 years ago

Superdrug is rated 3.1 based on 403 reviews