Superdrug Reviews

Name: Superdrug
Rating: 3.09

3.1 Rating 403 Reviews

52 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 403 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Superdrug 1 star review on 22nd June 2021

Annie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Giving Superdrug a 1 star is being generous. Only ordered with them twice and a disaster in both occasions as I have told them I won’t ever order from them again”

Helpful Report

Posted 3 years ago

“Wrong goods sent badly packed and cardboard box wet so the bottom of the box was soaking. One of the contents had a dint in. As a disabled person I would find it helpful to receive a returns label, as I have not got a printer. Time and money spent to return goods at local shop. Too much hassle for me and I shall not shop with you again.”

Helpful Report

Posted 3 years ago

“Placed an online order costing £90 on 29 October. The following week only three items out of the large order arrived. Contacted Superdrug and was told by Catherine that the order had shipped and would be with me shortly. Following this message, Jaimal advised that the order had been lost in transit and asked if I would like the missing items sending again or whether I would like a refund. The replacement items were promised within one to two business days. A week later and still no delivery from Superdrug. Contacting Superdrug on a daily basis but no one bothers to respond. I'd have expected that when an error like this occurs, a company as large as Superdrug would be more willing and able to resolve the issues however this does not appear to be the case. I will not be shopping with Superdrug again - it's too much trouble. There are other companies providing a better service who deserve the business.”

Helpful Report

Posted 3 years ago

“Placed & paid for delivery,& collect from store on 2/11/on 7/11,got text saying it was on way to store,& to wait for 2nd text saying in store,no message,further chat online they said item had been returned to them? We are now at the stage you see on the chat service. very poor,will never order again.”

Helpful Report

Posted 3 years ago

“Absolute disgrace, horrible customer service. Parcel never arrived. Replaced to collect from store this time, never arrived, wrote to their complaint department, no response. Ordered since 9 of October till now no parcel no refund. No one knows what is going on in there. An absolute disgrace Sir Peter Macnab, please review your customer service a lot needs to be done. You have lost me and it always start with 1 then comes 2,3,4 and you find yourself in administration.”

Helpful Report

Posted 3 years ago

“My parcel did not arrive. It was sent back to the warehouse. I asked superdrug on Facebook what had happened as I was not updated. The replies were ridiculously slow and when I was asked the question whether I wanted a refund or the parcel sent back to me I said I wanted it sent back (this conversation occurred twice). My request was ignored and I was sent a refund. There was complete confusion and my issue was not resolved. The conversation was relatively friendly but I was mostly ignored.”

Helpful Report

Posted 3 years ago

“I ordered online but my some of the setting sprays leaked into the box and the paper packaging. I contacted customer service online chat (due to COVID)to a person called Isabella Who couldn’t grasp what I was saying. She Kept saying to me send her pictures of the damaged box I mentioned the liquid that spilled dried out as I contacted them almost 24hrs later Said unable to do anything also said to me that I should send her the damaged box pictures at a later date. The most terrible disgusting service. Extremely disappointed. I will never buy from Superdrug again”

Helpful Report

Posted 3 years ago

“I have bought a King C. Gillette Cordless Men's Beard Trimmer Kit on the 22/09/2020 and I have paid £19.99, the product was never delivered to my home, I have contacted the Superdrug customer service via chat and they said my order was lost (order n 096781110) then they sent me another order (order n 096960132) on the 05/10/2020, however, this order also was never delivered when I went to check they said the order was cancelled and didn't explain to me why. They said my money would be returned to my credit card, however, I have to contact them more than 5 times now and I'm still waiting. Sometimes when I contact them via chat they just end the chat without giving me an answer to why I'm still waiting for my money. All I want is my 19.99 pounds back, this is my money and I worked for it. This company don't respect people, I will never buy anything in their stores and I don't recommend them to anyone.”

Superdrug 1 star review on 21st October 2020

Helpful Report

Posted 3 years ago

“What a shambles ordered something for my mum who live far away from me and put delivery address when order put through had my address 😡 so went on live chat and they said couldn’t talk to me only account holder well that’s me went round and round so had then to log out and pretend to be my mum then asked for address to be changed they said will put in a request but no guarantees WHAT ! I’m a very understanding person and I know with Covid and all that it’s different but come on anybody would thing I was stealing Crown Jewels and I paid for it on my own card good luck everyone. Oh and by the way I’ve bought loads of things from them before so they know who’s account it is must be employing idiots now.”

Helpful Report

Posted 3 years ago

“I bought some goods online from superdrug via paypal costing more than £70. When they arrived they weren't what I wanted so I returned them instore (as their returns policy says you can) over a month later, despite repeated contacts with superdrug they have still not returned my money. Frankly I am very disappointed and will not be shopping with them in the future.”

Helpful Report

Posted 3 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription clvdeliverystore.com”

Helpful Report

Posted 3 years ago

“Refused service for a test”

Helpful Report

Posted 3 years ago

“Robin park Superdrug is ran by little school girls who think it’s funny to look at you and laugh on there head sets . I have never felt so uncomfortable.”

Helpful Report

Posted 3 years ago

“Went to Robin park store and I have never felt so uncomfortable . It’s ran by little schools Girls laughing and tittering looking straight at you which makes you feel a bit paranoid .Come on Superdrug get your staff in order”

Helpful Report

Posted 3 years ago

“This review is about Superdrug prescription delivery service. I’m a retired NHS employee so I am aware of prescriptions etc. I registered with this service at the beginning of lockdown to lessen the risk of collecting my prescription. What an absolute shambles they are, until July they only managed to deliver my monthly basic prescription twice efficiently. The rest of the months I was having to continually chase them. I started to request my repeat prescription TWO weeks before it was due and even then they gave me a variety of pathetic excuses! Even my GP surgery we’re glad to take over delivery as they were fed up with them. DO NOT use!”

Helpful Report

Posted 3 years ago

“Shocking service ,customer services is a joke and lie. They blame covid for not getting your delivery when you pay for next day delivery . Every other site i order from manages to send next day . Never shop here again .”

Helpful Report

Posted 3 years ago

“Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com”

Helpful Report

Posted 3 years ago

“The online customer service is atrocious. They charged me for a number of items I hadn't ordered online. They advised they would cancel this order for me and I should place another order for just the products I wanted - they then didn't cancel my order. After doing a return, and waiting a very long time I only received a partial refund. They insisted that I had received the correct amount. When I showed evidence against this they spent weeks asking for the same pieces of information, misunderstanding the issue and ignoring my requests for a call back - only later was I told that this isn't currently possible. When a manager finally looked into this for me they admitted that the wrong amount had been refunded (no apology or compensation was offered). They said they would then issue the correct refund but this did not come through. Once again, it was like an uphill battle with the operators insisting that the refund had been given although they couldn't agree on which day it had been processed or show evidence of this. Finally, they admitted it hadn't been put through and sent me the refund I had been entitled to for 4 months (and wouldn't have needed if they hadn't messed up in the first place). I have now submitted a formal complaint because I think this was handled horribly but, as I haven't received any response from this I thought the best thing to do would be to warn future customers of how horrible the customer service really is. You can't trust this company - when I asked if they could explain why I had been charged for items I hadn't ordered and why I hadn't received the correct refund they simply said this is done automatically. So, they automatically try and screw their customers over - not a moral company at all.”

Helpful Report

Posted 3 years ago

“Like other reviews if I could give minus, I would. New store in Preston Lancashire consist of not 1 or 2 but even the so called manager to be rude, dismissive, no manners, not bothered about giving the nice customer service experience. I was completely horrified with the service I received. All 3 members of staff were in a group stood there and had finished servicing another customer, they saw me waiting and I was the only customer waiting to pay (store was very quiet for a bank holiday Monday) and they saw me but did not bother calling me over or smile or anything. I asked if I could come over and pay which one rude staff said yes. 1 staff walked away. I paid for my item and was walking away to hear one of them say sarcastically ‘ your welcome’ in which I turned back and approached the 2 staff and said their customer service stinks. They both said ok and shrugged their shoulders. I was completely horrified. I asked to speak to the manager and they pointed at the 1 that had walked away. I explained to the manager what happened and she threw down her box and aggressively said sorry and as I said this is unacceptable she said I said sorry what more do you want and il speak to them. The manager was just as bad. This is shocking. I will be taking this further and I really do not want the item anymore from this shop. Shocking behaviour. Never experienced this type of customer service before.”

Helpful Report

Posted 3 years ago

“Ordered from 5 companies at the same time, ALL the other companies informed me of the orders on the way, 3 days In and no communication about my order, got through to chat to ask where it was and the lady couldn't check but instead told me I had to allow 5 days before raising an issue - really....and then goes on to tell me it can take up to 48 hours to cancel the order......2 Days!!!!!!! S H O C K E D Lady on chat was not interested in finding out anything for me instead kept on asking do I want to cancel it rather than trying to assist and find out the answers to my questions. How can 4 other companies (2 which are your main competitors) keep me updated on my deliveries AND deliver them with the exact same delivery service option as yourselves? Instead you have someone sitting on chat with no "customer service' skills not answering questions and just asking do I want to cancel my order.....surely a "customer service" agent would of been trained well enough to try and keep a customer and their order rather than just keep on asking if I want to cancel it!!!!! UPDATE: following this review I had contact from superdrug informing me due to Coronavirus deliveries can take up to 7 days and they will email me once the order has been dispatched... I then had an email 5 days after I placed the order informing me that they are STILL processing my order and HOPE to dispatch my order withing the next COUPLE OF DAYS!! Im based in London however my order was sent half way across England before finally reaching me, this was sent all the way up to YORK (some 300 miles away) to then be sent back down to London (another 300 miles) to my local delivery office to then be dispatched. After contacting superdrug yet again I was told that I can cancel it if I want and go and pick your items up from the local store, but told me i won't be able to honour me the deal that was on because the offer ran out last week, the same time it took them to den process it..... I DO NOT RECCOMEND USING SUPERDRUG FOR ONLINE ORDERS WHEN THEY ARE CLEARLY WAY BEHIND OTHER COMPANIES, AND THEIR CUSTOMER SERVICE SKILLS (in my experience, emails to prove this too) ARE NOT EVEN WORTH MENTIONING.”

Helpful Report

Posted 3 years ago

Superdrug is rated 3.1 based on 403 reviews