Superdrug Reviews

3.1 Rating 402 Reviews
52 %
of reviewers recommend Superdrug
3.1
Based on 402 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 38%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.9 out of 5
Returns & Refunds
Refunds Process
Difficult
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Superdrug 1 star review on 17th July 2022
Elizabeth Christie
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 3 star review on 13th May 2022
Anonymous
Superdrug 1 star review on 9th April 2022
Where Is My Refund.......
Superdrug 1 star review on 22nd October 2021
Monica Chaplin-Ford
Superdrug 1 star review on 22nd June 2021
Annie
8
Anonymous
Anonymous  // 01/01/2019
Fantastic service, ordered online for home delivery, prompt first class service , well done. Would " definitely " recommend to all. Bravo !
Helpful Report
Posted 3 years ago
Went to female pharmacist this evening Superdrug approx 3pm Harrow station Rd asked for something for itchy hands she asked was I on medication said yes for multiple sceloris she said I can’t give you anything! No knowledge whatsoever ms is not impacted by some lotion or tablet ridiculous! Was unpleasant and unwilling to help it was like pulling blood from a stone She could of asked her colleague V slow to offer any assistance did not want me there in first place I had to push and ask for cream or something v unhelpful I ended up already having all the lotions and she said see your doctor unpleasant experience why are staff so rude they gave their jobs because of customers in the first place!
Helpful Report
Posted 3 years ago
Placed an order, no receipt sent to my email address, waited...no goods arrived..contacted Superdrug, and they had no record of my order, despite the fact that they had taken the money out of my account.Had to give proof of payment, before I was given a refund. If they had taken the money, then surely they should have proof of my order.This is the last time I buy from Superdrug.
Helpful Report
Posted 3 years ago
during lock down it is very difficult to get toiletries and make up. this Superdrug have a very good Website and its easy to order on line and you can either have your order posted or pick and collect.
Helpful Report
Posted 3 years ago
i placed my online order on the 6th and hadn't received a tracking number or any information. I was only concerned because normally they are very quick and I have always received excellent service and I realise we are in the middle of a pandemic and they are very busy. I used the online chat line to enquire and the matter was resolved. Special thanks to Millie on the online chat forum who was great. Very efficient.
Helpful Report
Posted 3 years ago
I placed my order with Superdrug on 6th it’s been 8 days and I don’t even have a tracking number. Since the pandemic they don’t have a customer service on the phone it’s twitter or messages. And they get back to you when they can be bothered!!! I finally found out that my items are still in there warehouse. So I asked them to cancel. Since amazon has a much better service. I was told that that my not be possible. But even if it is. They will not be contacting me either way. I have to wait another 3-5 days to see if my item arrives or the money is back in my account. I will NEVER use them again Service? What service
Helpful Report
Posted 3 years ago
Extremely long wait. Barely any updates. My parcel still has not arrived.
Helpful Report
Posted 3 years ago
Website is often slow and disorientating to use. Order took longer to arrive than expected. Often have deals and discounts which is great, and prices are sometimes lower than boots!
Helpful Report
Posted 3 years ago
Felt i was being followed by staff (Barking branch manager). Had no personal space & eyes were on me like hawks. Made me feel uncomfortable & so I won’t shop there again!
Helpful Report
Posted 3 years ago
Im still waiting on my missing products! I placed an order over a month ago and it had two missing items on arrrival, ive contacted you via email and got told replacements would be sent, an email came through saying they were going to be dispatched. 9days later i recieved an email saying the replacements had been cancelled. Its now another week with no reply from your customer service, no products, and no refund. Youve taken my money and not given me what ive paid for... you have stolen my money! Im so disappointed in your customer service it is so appalling bad!
Helpful Report
Posted 3 years ago
Unprofessional.... I ordered through app my order didn’t go through and payment has taken from my account.. now their customer service number is not working and they are not replying my emails .. very unprofessional behaviour.. never ordering again
Superdrug 1 star review on 3rd June 2020
Helpful Report
Posted 3 years ago
My issue with Superdrug is that my points keep disappearing off my card.I am assuming there is a limited time to spend these but in the past, that never seemed to be the case. I have lost 2 lots of points in the last 5 months, one lot because I was ill for 2 months with COVID and now as some of the shops are difficult for me to get to, the second lot of points has just disappeared. Come on Superdrug! Play the game, stop offering this card scheme if you can't honour the points on there.
Helpful Report
Posted 3 years ago
I had a very bad experience at Seaford Superdrug today. When I arrived, there was this men standing at the door and I asked if I can go in and he said "have you seen anyone coming out from the shop?" I said no,but I asked if I can go in and he asked me what I want to buy and if is essential to buy today and asked me if I can come on Saturday. I said that I am a nurse and I am working most of the time. Then he asked me for the NHS batch. I said I am working in a nursing home no in NHS. After I went in the shop he was so polite with the other customers sayng "please come in" and he didn't ask anyone else the questions that he asked me. I felt that this was a rasist comments addressed to me as I am not from this country. Since I have been in this country I never had this experience before and I would never buy anything from Seaford Superdrug.
Helpful Report
Posted 3 years ago
I often visited Superdrug in Shawlands Glasgow but it ended up with very rude ignorant staff I will not visit again
Helpful Report
Posted 3 years ago
went to the pharmacy on Friday to collect a prescription on behalf of an elderly neighbour, the duty pharmacist acknowledged that the prescription had arrived from doctor practice but not able to make up till next day, went on Saturday and told not be ready till Tuesday because of the bank holiday on Monday. Go to the pharmacy midday on Tuesday and told not arrived because of Bank Holiday , I asked if there was anyway that it could be checked that it def arrive tomorrow, apparently not !!
Helpful Report
Posted 3 years ago
I ordered for the first time during the first week or two of lockdown. I appreciate that delivery at that time would not be instant, however it took nearly a fortnight for the order to arrive. The carton the goods came in was damaged and items were missing...which happens, however after contacting customer service TWICE by messenger (their preferred choice for complaints) and again by email, some TWO weeks later I am still waiting a response.. ...! Shan't be buying again, especially considering the missing item had a value of £21.00!!
Helpful Report
Posted 3 years ago
Had stock when I needed it and easy to shop in store , click and collect in 30 minutes . Great . Will use again instead of boots as they let me down ...
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Posted 3 years ago
Too expensive and cumbersome to do the consultation. I just buy here without a prescription allpillstore24.com
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Posted 3 years ago
On line purchasing a complete wast of time.I had various problems highlighted to customer service 2 days later no response. So went ahead to submit an order it was not until I went to check out that I was informed half items not available and some other items could only be purchased in store !! Defeats the object of on line purchasing when isolating and 4 miles away from store
Helpful Report
Posted 4 years ago
Fill your basket and go to checkout only to find out 90% of items are OOS!! What a waste of time and space this rubbish company is.
Helpful Report
Posted 4 years ago
Superdrug is rated 3.1 based on 402 reviews