Sweater Chalet Reviews

4.8 Rating 409 Reviews
93 %
of reviewers recommend Sweater Chalet
4.8
Based on 409 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Read Sweater Chalet Reviews
Visit Website

Phone:

6146848401

Email:

sales@sweaterchalet.com

Location:

4344 Latin Ln
Columbus
43220

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Service was outstanding quality of garment was impeccable arrived exactly on time
Helpful Report
Posted 3 years ago
I purchased the Dachstein Woolwear Herdsman Jacket and it is such a high quality garment. It fits perfectly and is amazingly warm. The people at Sweater Chalet were very helpful picking out the right size. And shipping was very fast. I could not be happier. Well done.
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Posted 3 years ago
I recently purchased some wonderful men's winter gloves from Sweater Chalet. They are perfect! Made of Austrian wool which should last a lifetime with proper care. My order was processed promptly and professionally. My husband loves them. He suffered all last year without good gloves; an absolute necessity in winter in Connecticut. 1 x "https://www.sweaterchalet.com/dachstein-woolwear/dw-2111-adult-gloves/#cc-m-product-11727260231Leather Trim Gloves Black 7.5" (Item No.: DW-2111-Black-75): $79.95 Total for all items: $79.95
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Posted 3 years ago
Quality article, delivered on time. Will order from the Sweater Chalet again in the future. A non-risk option! Wayne
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Posted 3 years ago
Thank you for great service shipping was very fast and the quality of the socks I received was top notch and very warm I will definitely buy here again again thank you for great products
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Posted 3 years ago
I received only a pair of socks from the 2 pair I ordered. I wrote an email to your company at the same day I received the package. No reply yet......
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Posted 3 years ago
The mitts fit fine but the gloves are not sized the same and are small.
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Posted 3 years ago
I am a UK customer. Ergo quite remote. I messed up my size order and had to return the goods in exchange for a larger size. The help I received for such a small purchase went way beyond what one could expect. I was constantly emailed with progress reports and my exchanged goods were a free upgrade on what I paid for originally. Nice people.
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Posted 3 years ago
Very pleased with the service and swift delivery half way around the world in the middle of a pandemic. Highly recommend.
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Posted 3 years ago
The throw is just beautiful. The design is so well done and the craftsmanship is top level. It is soft and cozy.
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Posted 3 years ago
I can't wait for it to get cold so I can wear these glorious woolens!
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Posted 3 years ago
I love my mittens! They came with a sweet treat and sweet note :).
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Posted 3 years ago
Thanks for quickly answering my queries and despatching my order. Very reasonable product price and delivery fee - even to Australia in the middle of a pandemic! The mittens are exactly what we’d hoped for. Just a great experience all rounds - thank you Sweater Chalet.
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Posted 3 years ago
I’m so happy that I found the gorgeous socks I bought in Austria in the 1980s The web site helped me buy the socks and I received them quickly Thank you
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Posted 3 years ago
I haven't used them in winter yet, but they feel durable and nicely made. I'm sure they'll be a nice fit for an IL winter.
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Posted 3 years ago
Cozy socks to savor through all the colder months. Well worth it!
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Posted 3 years ago
Fantastic customer service. Trusted seller. Needed help with sizing.... sweater arrived.....Perfect Fit. Will definitely be a return customer.
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Posted 3 years ago
very bad, so bad that I didn’t continue shopping even though I really liked the product and it was a good discount for blanketI took a wrong size of hat. I sent a hat refund letter three or four times and each time I wasted time on it but I never learned the refund sticker.
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Posted 3 years ago
I have made several purchases from Sweater Chalet, and been very pleased with each of them - both in terms of delivery, and the beautiful products themselves. I'm actually looking forward to colder weather just to put my woolens to use! Also looking forward to future purchases.
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Posted 3 years ago
I bought a pair of Dachstein mittens and unfortunately, they were the wrong size. I have been trying for weeks to get advice on a larger size as I wanted to replace the ones I bought with a larger size. Despte initial feedback, Sweater Chalet has gone quite and I am unable to get any communication from them. In accordance with their stated policy, I have decided to seek a refund and have asked the firm to confirm that before I return the too small mittens at my expense. No answer..... Buyer beware. They were once a great company, but not anymore, in my experience.
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Posted 3 years ago
Sweater Chalet is rated 4.8 based on 409 reviews