takealot Reviews

2.6 Rating 545 Reviews
39 %
of reviewers recommend takealot
2.6
Based on 545 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 46%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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takealot 1 star review on 24th December 2023
Anonymous
takealot 1 star review on 28th November 2023
Nosiphiwo Maduba
takealot 1 star review on 24th November 2023
Damon
takealot 1 star review on 24th November 2023
Damon
takealot 1 star review on 23rd November 2023
Tia Groenewald
takealot 1 star review on 16th January 2023
Anonymous
takealot 1 star review on 16th January 2023
Anonymous
46
Anonymous
Anonymous  // 01/01/2019
1
Verified Reviewer
Worst customer service 😔 hello Amazon hope you kick their butt
takealot 1 star review on 24th December 2023
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Posted 3 months ago
1
Nosiphiwo Maduba
I placed a order with takealot.com on the 19 Nov 23 however the order has been "lost" two times and I'm waiting this on the 28 Nov 2023 and I haven't received my order and they refusing to refund me because of a policy they can't explain I'm very unhappy with the service I'm been receiving from them as it's not the first time such is happening to my orders Drivers losing item and I have to be inconvenience because of their incompetence
takealot 1 star review on 28th November 2023
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Posted 4 months ago
1
Damon
Price fixing !! 21 Nov - R249 | 24 Nov - R340 Black Friday Special..... Wahl Home Pro Corded Hair Clipper Kit
takealot 1 star review on 24th November 2023 takealot 1 star review on 24th November 2023
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Posted 4 months ago
1
Tia Groenewald
Always order from Take a lot, this time I was deeply disappointed in the Hair dye I bought. The colour didn't even work on my hair thou I did Al the pre preparations.....it was out the moment I rinsed it. Very dissatisfied
takealot 1 star review on 23rd November 2023
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Posted 4 months ago
1
Verified Reviewer
I recently returned an outdoor bistro set after only 8 months it was starting to rust and had developed two small rust patches on the table surface of an otherwise immaculate outdoor set. Takealot collected the set, told me the warranty didn't cover rust. That is not the issue. After collecting from me, somewhere along the line, they damaged the bistro set, severely scratching paint off the table and both chairs. Now they want to me accept a bistro set that THEY have damaged! The rust you could hardly notice, but the paint is scratched off everywhere. Unacceptable!
takealot 1 star review on 16th January 2023 takealot 1 star review on 16th January 2023 takealot 1 star review on 16th January 2023 takealot 1 star review on 16th January 2023 takealot 1 star review on 16th January 2023 takealot 1 star review on 16th January 2023
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Posted 1 year ago
1
Verified Reviewer
Order #116633256 I am waiting for my refund on this undelivered order, placed on the 2nd Nov
takealot 1 star review on 16th November 2022
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Posted 1 year ago
1
Order 113086376
I placed an order on 1Sept Ref 113086376✓ 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set.✓Delivery date was 8Sept✓ Rescheduled for 13Sept.✓Waiting for Supplier to fulfill your order✓ 12Sept I got an sms just after 7am - your order is scheduled for delivery on 13Sept before 7pm✓ around 10am - 12Sept, your order is out for delivery before 7pm today.✓ just after 3pm ,12Sept a Takealot driver asks what time I will be available to receive my order...I said anytime after 17h30✓ Pronto , driver arrives...I argue that the order cannot fit in 2 small boxes he had...we check details on the boxes...match my order✓ I further suggest that I first open boxes if it is indeed what I ordered, I pay him✓ He objects as that is not allowed.You pay the order is yours, if anything is wrong, you schedule Returns online or call 0873628000✓ I pay R2117✓ Open the boxes to my horror.🙆🏽‍♀️ Takealot supplied-: 20 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site.😭 Definitely not what is on my order.I open my account and show the driver my Acc still reads -: 6 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Rediculously further gives Current Order status - shipped 5 x sets , 1 scheduled for shipping 14Sept. Driver refuses to take order back.I cannot instantly schedule a Returns.✓ Because the system is not updated to delivered and paid...This is 12Sept.The system reads order shipped for delivery 13Sept.Driver insists 13Sept first thing in the morning call 0873628000 for assistance by then I will have confirmed delivered.paid✓ I try to schedule a Returns...No Luck till Now because the Long and short of it. 1 - Takealot acknowledged they supplied me with wrong product for my order after I send the boxes and product received images. 2 - Takealot send a small box of the 4 x Hillhouse 11cm Non Stick Solid Bottom Mini Tart Pans @ R136 each on their site to make up 24units.The driver showed me a msg I was expected to pay another R2117😭💔 I phoned Takealot while he waited, some guy called Paul assisted me this time.He said he activated a Returns, confirmed order paid already and said I didn't have to pay another R2117...yes I gave him the contact number of the first driver who still had not updated my order status Wrong product on Order, Delivered and Paid. Since 13Sept until today 19Sept, all I have received from Takealot are several Ref Numbers your Query is escalated.Add to that conflicting msgs on email regarding my order. 20Sept, today I receive an email stating that we are Sorry to let you know that the product you ordered is no longer available.We have issued a Credit into your Account for 2 x Sets 4 of Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. WHAT HAPPENED TO MY PAYMENT OF R2117 (R5Donation ) PAID FOR MY FULL ORDER OF 6x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set. Takealot states in that email CREDIT DUE FOR 2 x Sets of 4 Non Stick 13cm Removable Bottom Quinche Sets @ R352 per set THAT YOU RETURNED. 1 - I have not received my Order for 6Sets 2 - The wrong order delivered on 12Sept is here with me Awaiting the 24Hour scheduled collection for returns it's been 6days and I am still waiting. 3 - I have lost track of how much money I have spend on Calls to Takealot that yield nothing but deeper confusion at my EXPENSE and FURTHER LOSS. 4 - HOW CAN GET THEM TO DO THE RiGHT THING...I can substitute for the exact amount I paid NOT A CREDIT WORTH A THIRD OF MY PAYMENT WHY?!
takealot 1 star review on 20th September 2022 takealot 1 star review on 20th September 2022 takealot 1 star review on 20th September 2022
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Posted 1 year ago
1
Johan De Beet
Bad customer service, customer service telephone rings for at leat 4 minutes no answer, PLS KEEP THE BS THAT U BUSY FOR YOU'RE SELF, send emails and got a stupid answer back, looks like the customer pays for takealot mistakes, when I purchase a item, it was canceled by takealot (NO STOCK) remember first delivery is free, I HAVE NOT RESIVED A FIRST FREE DELIVERY, I made a second purchase and by takealot default I must pay R65 for a free first delivery, WHAT BS IS THIS
takealot 1 star review on 6th September 2022 takealot 1 star review on 6th September 2022
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Posted 1 year ago
1
Johanita Jordaan
I’m appalled at Take-A-Lot's service and attitude toward my elderly (78 & 72 year old) parents. They simply pass the buck and do not take any responsibility for the suitcases they had to return to them/us. Proof was given that takealot incorrectly took the wrong suitcases and then after sending us a photo that they received it, they all of a sudden couldn't find them - even after they sent a photo showing they have them. My parents have been e-mailing and calling takealot since the day this happened on 26 March 2022. On 02 April 2022 one of their agents sent a photo proving that our Private Suitcases (worth R5000 years ago when it was bought internationally) was received along with the other broken suitcases which we bought from them, that only made 1 trip then broke. What they didn’t bargain on is that my elderly dad always prints everything – so he printed the email sent with the photos proving they did receive the our suitcases sent to them incorrectly plus the broken suitcases that we sent back for them to replace. Now, if you click on the link of the original email that they sent with their image proving they have both our suitcases, one can’t access it. But we have the proof. Eventually they moved these cases from Somerset West Branch to Milnerton, where my brother in law went to that branch. The manager then said that he would love to give the suitcases back but unfortunately he cant because their company have a process to follow. What process? These suitcases belong to us. They've taken liberty with my elderly parents, passing the buck for months with no conclusion and lots of excuses. This is plain theft. My parents have really been patient but now we are doing what we need to do, in order for TakeALot to finally wake up and either return our suitcases or replace them or pay us the money of their worth, that it's worth now, not what it was worth years ago.
takealot 1 star review on 24th June 2022 takealot 1 star review on 24th June 2022
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Posted 1 year ago
1
Unverified Reviewer
Takealot is a slow burning rip off. I bought the AHD cctv 4 camera system from them. And kept the unit for a while as I was sourcing a security company to fit the system. When I eventually did fit these I learned that the unit received was incomplete as I had to purchase extra items - second power supply and some other cables. Even with the extras I had to buy to complete the product the camera system would not work. I eventually gave up and decided to return the product. Upon doing so, takealot refused to accept the return as they were insisting that the unit was delivered complete, which is a completely inaccurate. The manufacturer dispersed an incomplete unit which means I will be stuck with a faulty product which I have no use for. Worst part in this whole process communication is pathetic and they keep referring to the faulty product as if i have with me, whereas these were returned. To date my money has gone down the drain nor do I have the cameras with me to chuck in the bin. I await for the return of the garbage cameras with uncertainty. I have lost all faith in takealot after this incident. If you are looking for cctv camera system best go directly to a security shop. Takealot is a steal a lot... Run...i am beyond disappointed with how this incident has been handled.
takealot 1 star review on 15th June 2022
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Posted 1 year ago
1
Marius Barnard
So i ordered something on takealot and i canceled the order on Monday and wanted a refund to my bank account and Takealot where i ordered from told me it has been delivered and my wife signed so i phoned my wife and she has not received anything so i told them and they said they will get back to me and its been 3 days and nothing. They just keep on telling me that they are going to let me know and nothing. They firstly comitted fraud and needs to be reported for using my wife's name falsely they are pathetic i have proof where they show it has been delivered in her name
takealot 1 star review on 1st June 2022
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Posted 1 year ago
1
Verified Reviewer
I ordered a pair of corsair headsets for Christmas in March it stopped working and I arranged to have it replaced they sent a message to say they will collect it on the 04 Mar 2022 which they did at 0941am. A few days later I got an email saying that the return has been cancelled and when I called them and done follow up after follow up they tell me after a month of no reply ohh our warehouse dont have it. Funny part is I got an sms say they collected the item. I called again today and I was told that I will get feedback by 7pm and still no feedback again the girl who ignored my email and she would get back to me emailed me for the first time since 13 March 2022 since I said I'm going to report her to her management and that their staff is incompetent. I'm still waiting on feedback its like they think I'm lieing about this.
takealot 1 star review on 19th April 2022 takealot 1 star review on 19th April 2022
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Posted 1 year ago
1
Justin Van Rayner
Opened the package and 1 of the shirts were missing. Not buying anything from Takealot again
takealot 1 star review on 17th April 2022
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Posted 1 year ago
1
Verified Reviewer
I have ordered from takealot for years never had a issue and after my last purchase I never order from them again . First of all I order a product and what was advertised is completely different to what I ordered . Talk about false advertising.The customer service is shocking . Once I receive my credit and order something else this will be the last time I order from them again .
takealot 1 star review on 22nd March 2022 takealot 1 star review on 22nd March 2022
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Posted 2 years ago
1
Nina
I bought a Grizzly Beard product which included an oil and it was already broken when I received it.
takealot 1 star review on 14th January 2022 takealot 1 star review on 14th January 2022
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Posted 2 years ago
1
Verified Reviewer
Extremely disappointed in Takealot. Deliver my parcel incomplete, tell me that its the suppliers fault. Clearly says part 1 of 2 but Takealot says its completed. Its my wife's birthday and they ruined it for me. None of the many call center agents could assist. You are just a number.
takealot 1 star review on 11th January 2022
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Posted 2 years ago
1
Nadia Erasmus
Basically Takealot has the proof that the product was clollected. I have the proof that Takealot has reseived it. If there is a problem between Takealot's courier and Takealot. That is literally not my problem. I will no longer wait. Bloody hell its the 29th (I have been waiting almost two months for my money back- this company is stealing from me). Please return my money today or put me in contact with a manager. No one is responding to my emails. I cant call to talk to someone at Takelot because your phonline is switched off due to covid. So let them call me. I am now at the level of anger that I can hit someone with something. I really have never ever work with or baught from a business that is so unprofessional. I expect my money back today 29 September 2021 before close of business. No nonsense that you are waiting for feedback. As mentioned. That is your problem!!!!
takealot 1 star review on 29th September 2021
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Posted 2 years ago
1
Jenny
I ordered a 21st key and i received it broken. The 21st is today and it needs to be glued. Desperate to keep the key i requested a discount. It was decline
takealot 1 star review on 13th September 2021 takealot 1 star review on 13th September 2021
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Posted 2 years ago
1
Alicia
I ordered a few cleaning supplies thinking it would be easier..on the 30th of July 2021. It is now 26th August 2021 and they still cannot tell me what happened to my order, when the new order will be couriered and why I cannot get a refund. Absolutely absurd. I will never buy from this company again. All that happens when you query is..it goes from person to person on a 17..yes 17 forwarded email..that says the matter will be escalated. Absolute joke
takealot 1 star review on 26th August 2021 takealot 1 star review on 26th August 2021 takealot 1 star review on 26th August 2021
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Posted 2 years ago
1
Verified Reviewer
My mother placed an order from Australia. The delivery address was to myself. The Takealot delivery was not boxed, the driver delivered 2 of the 3 items. I lodged a complaint. Our receptionist, and various of my colleagues are witnessed hereto. It is now up to Takealot Centurion to verify this as correct. Still waiting for the 3rd item, no confirmation of refund, or process. Truly disappointing, and a great concern, that this issue is my problem, and not Takealot's.
takealot 1 star review on 29th July 2021 takealot 1 star review on 29th July 2021 takealot 1 star review on 29th July 2021 takealot 1 star review on 29th July 2021
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Posted 2 years ago
1
Unverified Reviewer
The worst customer care service of earth. An order before its delivery, got an email to say i should reject it. Then i ordered a different item. Regardless of the cancellation the cancelled order came and i was forced by the driver to may COD payment and i did for peace sake. When the desired order came i nolonger had cash and told the driver to reschedule or give me a few minutes to uber to the ATM. the driver then started swearing and went out of my house to come back with a big brick and hit ne in the head multiple times. I had to get 8 stiches at the hospital and tried to contact the management at the different branches in the western cape area where this all happened but no action was taken
takealot 1 star review on 2nd July 2021
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Posted 2 years ago
1
Denzel Pick
if it was up to me to give takealot a rating i was going to give them zero star. I am struggling with getting my refund back from takealot.com. I ordered a phone and when the device was delivered to me, I opened the package and the brown box of takealot was fine so when i opened the package the box of the phone that was inside was broken/torn. When i switched on the phone everything seemed fine and only after i put the phone on dark mode that's when i noticed a second lining/trace on the screen of the phone as if it came into contact with water. I then went straight to the returns and it didn't take long for them to send a driver to fetch the phone, the following day this other guy from takealot came and fetch it but now the problem is takealot has been quiet no sms no notification no update no nothing. I decided to call on Sunday and i spoke to one of their assistant and he gave me the due date of Monday thats when i was supposed to receive a notification since he told me that they were still processing my refund, come Monday still nothing was done. I gave them the benefit of the doubt hoping maybe Tuesday i will receive an update from takealot. I then reached out to them via email Sikelwa Nqolowa replied to me and said "we have received your phone but we will revert back to you" but still i have not got any updates from them. I tried calling again no one picked only after 3 days when i called again finally they picked up, the lady that i spoke to told me that my return has not reached the warehouse yet but on the email they sent me after i reached out to them, Sikelwa Nqolowa said my phone has reached the warehouse and they will revert back to me. So now i feel they are two different statements from takealot. I have been patient enough but now i am very tired of the empty promises, i am disappointed with their customer service. All i want now is my refund. My order number is #88551405 (Nokia 2.4 Charcoal) i paid R2399 COD, i just want my refund and i dont think i will ever order anything again because now i am scared if ever i happen to order something and its defective i will struggle with refund again, i am disappointed with the poor service, poor communication. I will give them zero star.
takealot 1 star review on 11th June 2021 takealot 1 star review on 11th June 2021
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Posted 2 years ago
1
Unverified Reviewer
Bought a Dolce gusto coffee machine. The selection for hot or cold button was missing. Did a return, they came to fetch it, sent to warehouse and said that the machine is new and nothing is wrong with it. Of course it's still new cause you can't switch it on without that specific button . The machine was sent back to me with the button still missing. Contacted Takealot again and now they refuse to refund me because of some idiot that don't know anything about coffee machines. Very disappointing.
takealot 1 star review on 10th June 2021
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Posted 2 years ago
1
Craig
Takealot order placed more than two weeks ago for a Canon printer. Delivered 4 days later without cartridges. Took takealot 2 days and many phone calls later to ask that I log a return. I lodgged a return and opted for depot drop off which I did. Many more emails and phone calls later and takealot have finally realized that the printer is still at the depot. Surprise I have to wait for collection a week and a half after I dropped it off for the printer to be collected then checked then then then a replacement sent. Really. Who are they kidding. A good way to loose customers. No communication
takealot 1 star review on 12th February 2021
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Posted 3 years ago
1
Unverified Reviewer
I receuved 2 emails promisimg to correct mistake - still no delivery on 18/12/2020!!!
takealot 1 star review on 18th December 2020
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Posted 3 years ago
1
Brett Wentzel
Such horrible and fake customer service, smiles are non-existent with this horrendous and completely unprofessional company that misled and mishandled me on 3 separate ocassions in a row. This after I had to deal with poor customer service from Vodacom, Rain and MTN. I ask to speak to a manager 3 times and get ignored, all I get is a heartless copy and pasted apology via email. I have been a long standing and loyal patron of the Company for many many years and buy basically eveything from them and yet they couldn't be bothered to call me, when requested to. This after numerous false promises and extremely uncaring and very poor customer service to say the very least, I am now left with no other option than to seek counsel as to how to go about doing something within my legal rights to fight this underhanded behaviour I have been subjected to, I have been lied to and misinformed too many times now and will not recommend or support this rubbish company ever again, unless something is done and standards are brought back to how they used to be. Tomorrow I expect compensation and a huge apology from all involved in this huge mess created by Takealot.com. My times has been severly wasted by incompentance and a serious lack of any and all customer care!!! I am serioiusly furious right now and putting you on my to sue list, which had included ?Vodacom but at least they had the common sense and decency to apologise and compensate me, Rain I am going to sue for thousands of rands still, they now ignore any correspondence with me, MTN I am emailing a huge letter of complaint this weekend and threatening to sue for broken promises as well. I have huge evidence against all these companies and now against yours as well. Unless something is done to rectify this mess soon, expect more from me to follow!!!
takealot 1 star review on 14th November 2020 takealot 1 star review on 14th November 2020
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Posted 3 years ago
1
Brett Wentzel
What a rubbish company, I have phone evidence and email evidence against them and now they are avoiding me entirely for some reason, I have requested a call from a manager or supervisor about 10 times now and so many broken promises and lies, so now I am going to sue them and expose them.
takealot 1 star review on 14th November 2020 takealot 1 star review on 14th November 2020
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Posted 3 years ago
1
Verified Reviewer
Made my order on 18 July and I was told I'd get it on the 23rd of July, my delivery didn't arrive they postponed every single day after that... They always reschedule... They aren't informative... The always make excuses... Their service is bad... I wouldn't recommend this service to anyone...
takealot 1 star review on 26th July 2020
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Posted 3 years ago
1
Phillip
I wil never recommend Takealot for anybody, most excuses ever.....still no parcel after re schedule and re schedule.. and re schedule for delivery, wait at home like a fool.....very very bad service also i read more bad reviews i hope you give attention for your bad services before its too late.
takealot 1 star review on 9th July 2020
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Posted 3 years ago
1
Sudhir Ramdharee
I ordered a honey badger knife and when it arrived the box was empty. Worst part is trying to make contact with anyone who can help from Takealot. Call centre never picks up. The only thing one can do is send an email and wait for their reply..... pathetic. When they already have your money.
takealot 1 star review on 12th June 2020 takealot 1 star review on 12th June 2020
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Posted 3 years ago
takealot is rated 2.6 based on 545 reviews