TK Maxx Reviews

4.3 Rating 288 Reviews
D
Happiness Grade

TK Maxx have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their delivery and refunds.

A-

Price - Excellent

88.89%
Industry Average
Bought a designer coat at very low price, with extra help from Laura, who was manning (personing?) the fitting rooms. She was so friendly and helpful, made my day. Thank you Laura - WOW!
- Venessa Richard
D

Delivery - Average

50.00%
Industry Average
- Delivery cost increased to a fiver; minimum spend £100 to get free delivery now -- used to be £75.
- Anonymous
First of all I want manger to contact me Because this is ridiculous I ordered slippers on Monday 20th of June waiting for it to come max end of the week per Saturday because I’m travelling on Saturday late I received an email saying I’m gonna receive my parcel on 28th of June I called the customer service on 24th they advise me to order new one and I’m gonna have it next day delivery so I’m gonna receive it Saturday before my flight Which I did and I ordered new one with next day delivery options cost nearly £7 I received an email saying my delivery gonna arrived on 27th After my flight This is a joke I called the customer service Kinza such rude person ever seen ask here about manger name she declined to give it to me And his email address she said this is the policy She think only her work in hospitality Reference numbers of the call cs5930732 I need assistance please as soon as Any further assistance do not hesitate to contact me Kind regards
- Anonymous
Only received a text alert twenty minutes prior to delivery. This was on a Sunday, and we were getting ready to go out. We had to delay our departure to await the parcel arriving. Too short notification, and the Hermes delivery person hammered on the glass porch window, despite a notice reading' please ring the bell!'
- Anonymous
F

Refunds - Difficult

0.00%
Industry Average
I went back to the store to collect my bag and asked for a manager, this time I got a gentleman named James, he apologised and sorted a refund for the £65.
- Mike
Received a damaged item bought online TK Maxx. They will not refund unless I return to store even though they have had an image sent showing the item damaged.
- Karen Killpartrick
I returned a suite case that was faulty to kings gate Crawley store and it was within the 28 days returned. The lady manager on that store was rude and did not accept to return the item or communicate as a professional manager for tk max. This happened today 11/11/2021. I have been customer for years and in return I received very bad service I consider it as stealing within the time of refund or exchange. Never buy from them again.
- Khaled el-wakeel
B-
66.67%
Industry Average
I walked into TKmaxx in plymouth today, lovely customer service by hannah, highly recommended liked the products, very friendly and welcoming please pass this message on 😀
- Anonymous
Good customer service
- Jose Rodrigues
This is my favourite and only shop now. They have original and absolutely unique clothes and much more other stuff. I'm usually shopping at stationary shop and recently I bought gorgeous coats made in Canada online. I've ordered both on Friday evening and they did arrive next day at 10am. They provide absolutely the best service ever. THANK YOU TKmaxx. You made my day again 🤗
- Sylwia