www.veja-store.com Reviews

1.3 Rating 28 Reviews
7 %
of reviewers recommend www.veja-store.com

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www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 5th February 2024
Anonymous
www.veja-store.com 1 star review on 21st September 2022
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1
Anonymous
Anonymous  // 01/01/2019
In my experience VEJA is clearly not interested in their.customers AT ALL. My daughter's V-10's are unraveling at the seams and she didn't even wear them often. We bought them 10 months ago and since my older daughter's 2 pairs from 2018 are still in good condition, 1 was disappointed and wrote to customer service in the hope they would at least have me bring them to the store and get them repaired (I read online about the "Clean, Repair, Collect Project offering to clean, fix or recycle clients shoes and that they offered free repairs on Black Friday). Their response was, the shoes are probably too small and it's normal wear and tear. I should be able to find a cobbler to have them repaired. I wrote back that we bought them in store with the "professional guidance" of the sales assistant. The next size up was too big. I also commented that I am disappointed that they are not offering the repair themselves. As a side-note I also let them know that I think it's very customer UNfriendly to not sign their emails with a name, only "VEjA NYC". No response to that at all or to my question why they can't be repaired from VEJA. Just a condescending reply that next time we should size up in all future shoe purchases and to leave "a fingers width between the end of the toe and the insole". Thank you very much, I have successfully been buying shoes for my daughter's the last 20 years, mostly in Europe in professional shoe stores. ALSO, AGAIN: no name just "VEJA NYC". Bottom line: no interest in the customer, no follow through with the brand identity of being eco friendly and sustainable! Won't buy their shoes ever again, nor recommend them to anyone.
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Posted 3 weeks ago
DO NOT ORDER direct from this company if you live in the US. They do not stand by their product and you have no recourse because the Headquarters is in Paris. So no US backing. Wore shoes twice and they started falling apart. They said normal wear and tear. Purchased 11/25. Delivered 11/30. Put away for trip 12/10. Fell apart 12/15. No return, no exchange. Terrible customer service.
www.veja-store.com 1 star review on 5th February 2024 www.veja-store.com 1 star review on 5th February 2024 www.veja-store.com 1 star review on 5th February 2024 www.veja-store.com 1 star review on 5th February 2024 www.veja-store.com 1 star review on 5th February 2024 www.veja-store.com 1 star review on 5th February 2024
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Posted 1 month ago
Awful. No arch support. Started falling apart within a month. Veja is refusing a refund. Do not buy.
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Posted 5 months ago
Customer service is awful, even in store (NYC). The guy convinced me to size up even though they were too big and then went I went to return them, they wouldn’t accept the return because of “rubber drag”. I literally never wore the shoes outside of the store. Now I have shoes in perfect condition that do not fit and there’s nothing I can do. AVOID buying from this scam company, they do not have ethical business practices.
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Posted 8 months ago
Awful customer service, everyone says it, just a fact...
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Posted 9 months ago
I never write reviews, but both my product and customer service experiences with Veja have been awful. five months ago, bought the V-10 B-Mesh White Natural Pierre shoes for a nice everyday white sneaker I could wear to work and school. I bought directly from veja-store.com and didn’t have any problems receiving them. however, whenever I would walk more than a few miles at a time in my Vejas, the soles of my feet would start to hurt and the material would rub against the sides of my toes. this past week, I was on vacation exploring a new city and by day 4 of walking 10,000-15,000 steps a day I couldn’t walk in the shoes without intense pain. it was so bad that I had to buy inserts just to get through the day. a few months ago, after I had my Vejas for a couple months, I emailed Veja customer service complaining of discomfort and the representative said that the B-mesh is their most comfortable material so I shouldn’t be having any trouble. a few days ago, after 5 months of regular wear, she said the same after I reached out again. Veja clearly doesn’t care about their customer satisfaction or retaining customers. I couldn’t even find anywhere on the site to leave a review on the shoe I bought. I was really excited about these being my everyday shoe as I really like how they look but they hurt my feet so badly that I’m just going to donate or throw them away now. never buying from Veja again.
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Posted 1 year ago
I placed an order on Nov 28 for a Christmas gift for my daughter. I received the item and, without opening the box, wrapped it. Upon opening the package, we realized that the box contained two completely different shoes. I notified them of the error on 12/27. They asked me to send photos which I did. I was then asked to return the shoes and told that once they received them back I could then reorder them.....really???? I asked if there would be any courtesy discount offered for the inconvenience and was told "No" they do not offer sales or discounts. I returned the shoes as instructed. As of 1/22/23 I still do not have the refund. The customer service has been awful. I would NOT recommend ordering from them as they have 1) no quality control and 2) very bad customer service and 3) no accountability when a problem occurs....its all on the customer to figure it out.
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Posted 1 year ago
Their costumer service is horrible, ni place to contact them. I asked for a refund and they only gave me store credit with no way to contact them. No answer ever from the company in their email or messages. I finally just gave up and bought another pair that were too small and they wouldn’t pay for the return prepaid label, they really have zero sense of how to keep a costumer happy. NEVER buy from veja store directly. It’s been a nightmare
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Posted 1 year ago
Do NOT order online from Veja! I have NEVER written a bad review on any company. But, there is zero customer support and no phone number to speak with anyone. I was looking for a comfortable walking shoe and tried a pair on at their flagship store in NYC. I am from Canada. I found the right size but the store did not have the color I wanted so they suggested I purchase a pair online, which I did while still in the shop with their assistance-to ensure I ordered the right pair in the right size and got them as quickly as possible. I had to pay $100 in shipping and duties (not sure why as they came pretty fast so I don't think they arrived from overseas. The shoes arrived a couple of days later but they were too small. I contacted customer support (by email, with Jade) to replace them with a half size bigger or get a full refund. But they said there is nothing they can do. I would need to pay another 50$ to return and then another 100$ to reorder a new size. So total loss of $250 and who knows if the new pair would even fit. Lesson learned. DO NOT count on Veja shoes to fit even if you try them on in advance. They have no consistency in their sizing and do not count on having a company that will stand by their product. They should not be selling shoes online.
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Posted 1 year ago
Client service is not satisfying. I bought VEJA shoes and after a while, MOULD appeared in this inside. I reported this issue hoping they would agree that this is not normal especially when you buy shoes from a brand which is supposed to sell quality. Client service told me that this was probably my fault, because I was storing the shoes in a humid place (mould only appeared in my VEJA shoes though...) and that the shoes were NOT made to BE WORN EVERY DAY...
www.veja-store.com 1 star review on 21st September 2022
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Posted 1 year ago
Definitely 0 stars for their customer service. They don't really care about you. It has been a month since I placed my order. They sent me the wrong item and now I'm chasing them for a refund. Horrible experience. Please do not shop from them!
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Posted 1 year ago
THE WORST. I have a debt management company hounding me for customs taxes despite the fact that the trainers I bought were below the threshold for any such taxes and I never actually received the trainers. VEJA’s customer service is completely ineffective. Saying all the right things and recognising the error whilst doing nothing. Stuck in the the middle between DEBT COMPANY, VEJA & UPS while debt charge rises and no one seems to care! AVOID
www.veja-store.com 1 star review on 1st December 2021
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Posted 2 years ago
Just unbelievable, package not arrived stated address was wrong, that want the case, eventually got a tracking number from Veja to establish that the price paid dissent include VAT and that the parcel was held due to a customs charge needing paying. This wasn't explained at the point of purchase so have had to pay a further £68.76 to get the item - Goodness knows what will happen if they need returning. REALLY POOR SERVICE AVOID THIS COMPANY AT ALL COSTS THEY ARE NOT ETHICAL IN THEIR BUSINESS PRACTICE
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Posted 2 years ago
Terrible customer service. DO NOT order from this site unless you dont want to return or exchange your items because it will take forever.
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Posted 2 years ago
Wet poor communication . Most of my texts deleted off social media . Poor poor company . Save your money . Shop local. Meant to be an ethical company but nothing ethical about their communication .... ...
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Posted 2 years ago
The worst! Ordered a pair of trainer as advertised by veja as free delivery and no taxes to pay. Ups will not release my trainers without me paying an £88 tax. I have tried 4 times to get help from veja by email....still waiting!!!! I have paid £130 for a pair of trainers that are stuck in the post brexit system. Disgusting customer service by Veja.
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Posted 3 years ago
Neyer again! After 6 months after purchase, the shoes had a big hole between sole and leather, and I really did not wore them a lot, I guess 30 or 40 times And what´s the answer? Not our problem, 6 months after purchase it´s due to daily use. Sustainibility? Eco-friendly? Not at all. They simply don´t care about their customers.
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Posted 3 years ago
I am so disappointed with Veja company and their customer service. Simple explanation is that they really, really don’t care about you. Two times they stopped my order. Orders are made within a year. First time without explanation, the second time I made mistake with address, I contacted them immediately and they never replied to my email. But they did on Instagram, saying that I will receive my shoes as they changed the address correctly. After one month waiting they informed me (via Instagram!) that they are canceling the order. And I still dont have any info when they will refund my money. So unprofessional, and continue behave unprofessionally. I will never try to order again anything from Veja.
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Posted 3 years ago
Fast delivery, fast refund and a well fitting shoe. Still dont know how to pronounce the brand. ;)
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Posted 3 years ago
Hi, I purchased a pair of Veja shoes back in March just at the beginning of COVID-19. I could not find my size or the style I wanted anywhere in the US so I purchased right from the Veja website. BIG MISTAKE!!!! They don’t tell you it’s going to cost 50% of the cost of the shoes to ship them back because they to not offer a US return address like some of the other overseas retail like Tilley Endurables Hats. I hope this email saves others from purchasing directly through their company and going broke just to send them back. I believe if your going to offer your product in the US then figure out a way for people here to ship back easily. Shame on you!
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Posted 3 years ago
www.veja-store.com is rated 1.3 based on 28 reviews