Vestiaire Collective Reviews

"STAY AWAY FROM THIS SCAM SALES WEBSITE VESTIAIRE COLLECTIVE . I made a purchase worth thousands of Pounds from this website and was disappointed in return. My order was in one order of many items but they sent me a fake Prada dress. \r\nWhat's even crazier is that in another order they sent a expensive skirt I bought to a different address to someone I'm not related to in Motherwell - Scotland instead of sending it to me in London while I was people pay them thousands of pounds??? After I complained, the guy name Jonathan who work for this Vestiaire Company sent me emails demanding me in a very arrogant and disrespectful way and forcing me to send Vestiaire Company my Identity Card and Passport also I must explain to him like a Police how is was the problem blah blah ??? How dare him to do that ??? After I called and asked the police and used the Royal Mail tracking number that Vestiaire sent me. Both the police and Royal Mail advised me not to give my Identity Card and Passport to this scam company Vestiare to prevent them from using my personal information to continue scamming me. What's even crazier is that Josh, the Royal Mail employee, showed me a basic mistake on the tracking number that clearly stated the item was sent to Scotland instead of being sent to me in London and just called or wrote down the tracking number. Enter the search box and it will appear clearly. So why does this scam Vestiaire company not carry out their responsibility and instead want to take my ID to continue scamming me out of money??? I spent a lot of time on this and am disgusted by this scam Vestiaire company. AVOID THIS BAD AND SCAM VESTIAIRE COMPANY"

"I ordere an Prada Polo that is absolute fake. There\u2019s strange labeling and there is no indication at all what the fabric is, surely this is not cotton, surely they simply deny any claim obnoxiously."

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Had an issue which was not resolved unfortunately absolutely no customer service and care a customer bought 3 items separately and they sent me the same shipping invoice for the 3 different products have mentioned to one of their useless customer care person which told me it\u2019s ok send them all. Now only one has been sent according to their platform and not 3. Have lost 2 items. Will definitely never use them again"

"Terrible customer service, they had me on the chat for over an hour without any resolution, waiting endlessly and providing me with broken links. Never experienced such inconvenience before!"

"I've sold my bag and asked VC if they're ok that I'll arrange an international shipping while I'm on a trip. There was no response from their support for days so I've shipped the bag. I was doing this before and it was fine. When manager got in touch with me he confirmed that it's ok.\r\n\r\nThen all the fun started. I've notified VC immediately and provided receipt and already working tracking number via email and chat. Also I confirmed in my profile that bag was shipped. 3 of the managers confirmed that they marked in system that bag was shipped and put extended time for shipping so I have \"noting to worry about\". Couple of days later the sale was canceled without any reason. \r\n\r\nToday is day 8 when I'm waiting for their reply. I've sent over 35 emails, more than 40 messages in chat. Tried to call, texted on IG, commented on IG, put stories on IG - and nothing. The only thing that I receive is email claiming that my case is open and previous manager will be in touch. And NOBODY I mean NOBODY gets in touch.\r\n\r\nI start to have a feeling that the only way to get their attention is to bring them to the court.\r\n\r\nExtremely disrespectful attitude towards customers."