Back Market Reviews

1.3 Rating 79 Reviews
5 %
of reviewers recommend Back Market

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Back Market 3 star review on 23rd March 2024
Christina Ong
Back Market 1 star review on 19th March 2024
Becks
Back Market 2 star review on 9th March 2024
Anonymous
Back Market 2 star review on 9th March 2024
Anonymous
Back Market 5 star review on 3rd November 2023
Anonymous
Back Market 1 star review on 24th April 2023
Anonymous
Back Market 1 star review on 28th September 2022
Vic
1
Anonymous
Anonymous  // 01/01/2019
If I had to write a book detailing my experience with this company in buying a refurbished iPhone 11 128gb it would be on the shelf titled NON-FICTION under the genre of HORROR. I paid a three figure sum for a refurbished iPhone that has not been delivered by the company DHL who are just as bad. The price charged to my credit card being more than the price advertised for the refurbished iPhone 11 which is another rip off. The item was to be delivered on 19 September then it was the 20th followed by 21st September 2022. Then it was the 22nd September 2022. Now it’s the 28th September 2022 and still no iPhone 11 or a FULL refund without deductions. Irritated at having to wait at home for over a week so far and cancelling appointments too into the bargain to wait for the non delivery, I cancelled the purchase but was informed that it had been dispatched and this is where the horror starts. I am being given no approximate time slot just that delivery would be on these days from 8am to 6pm which is appallingly poor service from both Back Market and DHL. I forgot to mention the seller is not Back Market they just punt on the sale to a third party BEST4TECH. The last straw is that should the item arrive and I’m not there, I will be sent a return address label which I print off myself PLUS I PAY an extra £10 for the privilege of printing off this return label! Furthermore I MUST PAY the entire cost of returning the phone IF it turns up should I refuse delivery or it’s faulty. I have to take a photo of the package from ALL angles plus photo of the delivery driver if I’m there to refuse delivery. To compound the dreadful service and be eligible to claim my partial refund (NOT a full refund once all the extra deductions are factored in) I have to send Back Market a copy of my photo ID such as my passport or driving licence. I am refusing to send them a copy of my passport or driving licence as that facilitates identity theft or identity fraud despite being pestered daily to provide this photo ID to get my refund. Along with the photo ID I have to print off yet another form and fill it with various other information within 5 days to help with their investigation. Not an easy process at all and open to fraudulent abuse. Despite being called from France and from several locations within in the U.K. I have refused to provide this intrusive photo ID of my driving license or passport as I do not want to be the victim of identity theft further down the line. Here is todays response from BEST4TECH “Thank you for your message! I definitely understand your concern. However, for rapid thorough support, I would like you to kindly file the certificate of non-reception as proof of not receiving the order. This document will also help you to receive a reshipment in 24 working hours or a refund. Unable to do the following and also provide your ID, we can not do much on this. I wish you a pleasant day, Williams from BEST4TECH quality team” Having had enough of this nonsense I ordered a refurbished iPhone directly from the online Apple store which arrived the next day. It has a new Apple battery , new Apple case, new Apple screen. It is like a new iPhone at a fraction of the original price with ALL GENUINE Apple parts unlike those from Back Market and BEST4TECH. The refurbished iPhone is absolutely pristine in an apple box and surprisingly cheaper than from Back Market for a phone in its excellent category. The service from the online Apple store has been second to none and I was given a one hour time slot for delivery which was accurate too, unlike the dreadful service from DHL who think customers have nothing better to do but wait at home all day waiting for a non existent delivery. Tired of all the excuses from Back Market I have since opened up a credit card dispute by calling the bank that provided my credit card. The dispute has been opened to get ALL my money returned to me without deductions and all the other nonsense from Back Market. AVOID…..go to a more professional company like Apple who know what they are doing.
Back Market 1 star review on 28th September 2022 Back Market 1 star review on 28th September 2022
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Posted 1 year ago
This company gives the false impression it is based in the U.K. It is not based in the U.K. it is based in France. They give the false impression they are the sellers of the refurbished apple iPhone when in fact they punt off the sale to a third party who in my case were BEST4TECH. I have paid nearly £400 for a phone that has not arrived. As soon as I raised the fact of non delivery with Back Market I have been given the run around being told to fill in a form that asked me to provide a copy of my passport as photographic ID for any refund to be considered. Should the iPhone arrive meantime I must take photos of it from all angles and pay £10 to print off the return label plus extra for postage for an item costing nearly £400! A further rip off happens when at point of payment with credit card they take extra cash off you on top of the price of the item. They are quick as a flash taking your money but don’t make it easy to get a FULL refund for non delivery of the item. My item was to be delivered on 19 September 2022 and it’s now 26 September 2022 and nothing has appeared! They were quick enough to take nearly £400 off my credit card though. I have now opened up a credit card dispute with the card issuing bank helping me recover ALL of my money back. I advise others in a similar situation to do the same.
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Posted 1 year ago
Do not buy from Back Market. They sell defective electronics and will not help you when to reach out for assistance. I bought a reconditioned Iphone 8 Plus from them which they advertised as in perfect working conditioned. I paid $35 to activate it and it had a broken speaker. I had to spend another $35 to reactivate my old phone. Back Market refused to repay me the $70 and refused to get the seller to repay me. Back Market and TekReplay are total scammers. From now on, I buy from Amazon. They sell working products and help you if there are any issues.
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Posted 2 years ago
As long as the product you receive is in working order they are great. I have been trying to get a refund for over a month now. SO BUYER BEWARE REFUNDS ARE NOT VERY EASY TO GET. I am still waiting. I have decided Amazon is the only way to go. They give refunds without having to continually email every day. Also Back Market does not have a phone number to call. As far as I can tell they have stolen $270. from me. Good luck if you buy there.
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Posted 3 years ago
I have purchased from back market in the past. I had a great experience. However, this most recent purchase was not the same. I ordered an Iphone 12 pro max. The condition was great. However, the back camera didn't work. It had a hard time focusing and when it would the picture would come out blurry. I went ahead and sent it back for a refund. They claimed the box arrived empty. I sent it back on 1/29. Tracking on UPS shows where it is until 2/2. After that there is nothing until 2/13. Of course they want all of this information. After working with them and getting them the documentation, all of a sudden they need a police report. But yet refused to give me a refund. I will never buy anything from this company again. I also encourage others to go elsewhere. You will not get a refund and if you do you will have to jump through hoops to "hope" you get your refund. Not only will they most likely get a refund from the claim they opened with UPS but I wouldn't be surprised if they have the phone as well and are just saying it was "stolen". Where is the proof from them that it actually ended up being empty? To this date I still have not received a refund.
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Posted 1 month ago
My daughter ordered a phone from back market order number 33727493 that didn't work after 2 days, was returned on the 25th of October 2023 and initially back market stated that they had received the phone back and stated they would repair, replace or refund, replied again on the 31st and stated there was nothing in the package, they then asked us to send in a police report and stated when they receive that we would get a refund after 2 days ( another lie ) they have sent another message again today 30/11/23 stating they want a police report ( already sent ) proof of handover, id, and statement of payment, it's just one thing after another and 5 weeks later, I think they drag it on so you get fed up and give in, I the parent bought the phone for my daughter for £210.09, so have lost my money and still don't have a phone, the company is probably ok unless you have a problem, can't call them can't do a live chat just have to wait for days on end for a reply. 12/12/2023 update today Not refunding the lost phone and have suspended my account so unable to speak to them anymore stating there's fraudulent activity on my account and suspicious transactions, the only fraudulent activity is the company BACK MARKET so if your stupid enough to purchase from them hope you don't have any problems. 23/12/2023 Bought the same phone from CEX, a lot more professional and 2 years warranty and you can talk to proper humans if you have a problem instead of conmen.
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Posted 3 months ago
this is a horrible place to buy anything i paid extra money for my sons iphone 8 to come early and came 6 days late still hasnt come. my son went to his dad's house without a brithday present .it is a NIGHTMARE
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Posted 3 months ago
Back Market, I feel I'm just a number and not a real person, I've been passed around and nobody has really understood or listened to me or answered my question. Your marketing is very big on "we care" I've not felt that at all. And I will not use you again, what a mistake . I will not be recommending but making sure people really know you're just after the cash and not helping in anyway what so ever! zero help or understanding. Unbelievable, just another company selling on lies ! I should have gone to Tesco.
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Posted 7 months ago
I bought a used Macbook. It worked great for 2 months, then the screen got some vertical lines that didn't go away. It happened while I was using the laptop and I thought it was a software glitch but nothing I tried or googled fixed it. I submitted a warranty claim and sent it in. 2 weeks later I get the laptop back unfixed because they said I had put "pressure" on the screen and it is not covered under warranty. I figured it was a pre-existing defect and somehow it got triggered while using the laptop. Now I'm out about $250. You never know if you are buying a lemon when you buy a used laptop.
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Posted 8 months ago
I was supplied with a locked phone which the site claimed was unlocked. In compensation I was offered a voucher for 5% of the website valid for one month. It cost me £20 a several hours of hassle to unlock. Not happy.
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Posted 10 months ago
I have been using Back Market for small purchases for company computers, but when I purchase a device for myself it's when the problem began. I purchased a Galaxy Z Flip with the extended warranty coverage. In April 2023, my device began flickering and not charging properly. Per their guidelines, I submitted a ticket to have the seller fix the phone. Part of these guidelines started that you will either have the phone back within 3 days OR the will refund the money. 2 weeks later and numerous emails asking where my phone is and still I don't have my phone. I've had to purchase a basic phone for emergency purposes which is an additional expense. Also, they keep stating back market is there to support it's customers, however, I've filed numerous complaints to retrieve my device since they are unable to fix it and the response I get is a generic "sorry for the delay". Back Market used to have extremely great customer service but had greatly downgraded and is not supporting our backing their customers from fraudulent sellers. I have since opened a claim with the Better Business Bureau and will continue to move forward with any legal action due to violation of their contracts.
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Posted 10 months ago
BACK MARKET SCAM - PURCHASE AT YOUR OWN RISK. Back Market Steals Money: I purchased a $700 item, it was never shipped and Back Market refuses to refund. See VIC's review below, this is the same scam they pulled on me. Please Do Not Purchase from BackMarket, they will rip you off. Backmarket sales tax scam. If you purchased an item from them in 2023, verify the sales tax amount paid is accurate. They also tried charging me 10% sales tax in a state with 6% rate. One month later, no refund, no item and no help from BackMarket. I opened a claim with shipper and reported the fraudulent activity. They also give the impression you are purchasing from them, in fact you are buying from an unknown third party.
Back Market 1 star review on 24th April 2023
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Posted 11 months ago
AVOID BackMarket. They sent me a phone that’s not even inspected, much less refurbished. I got a phone with a camera that doesn’t work at all. Zero focus, no matter what. When I FINALLY got a reply via email from their “team”, they wanted me to take pics of the return box to send send it back. Um. . .with what? Then they offered me a 10% off promo code to buy another phone from them to use while they “process” my return. No thanks. Stay away. Far, far away from Backmarket.
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Posted 1 year ago
I bought a android Kyocera brigade , I received the phone June 2 , 2022 , the phone shut completely down July 1st and would not turn back on . I called back market , I said that I tried to call but they were closed and the recorded voicemail I got said they were open Monday thru Friday 8am to 8pm. Customer service argued with me and said sorry for the misinformation but we were opened , I said no you weren't may I please speak to a supervisor. He then asked me why I explained and he put me on hold for a hour. So I hung up and called back , this time the man admitted that they were closed but still couldn't help me because it was passed the 30ty day return policy. Junk phone and terrible customer service. Never again , do not deal with back market.
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Posted 1 year ago
Koala Stash sells defective iPhones and does not refund.. This is a scam company
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Posted 2 years ago
I had a horrible — borderline fraudulent — experience with Back Market that cost me hundreds of dollars and 7 days of lost productivity. I ordered a 15.4-inch MacBook Pro (July, 2018) from Back Market. A third-party seller, Koala Stash, sent me a 13-inch. MacBook Pro by itself — not even a power cord. After I complained to Koala Stash, the seller said they had no 15.4-inch laptops in stock. My only options were to return the computer or accept an $80 partial refund. I had to order a power cord separately, which took 2 days. To make matters worse, the laptop from Back Market wasn't even that cheap. I could have bought a similar one from Apple without the headaches. I ignored some negative reviews of Back Market, and I regret it. :( I recommend that you take the negative reviews seriously.
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Posted 3 years ago
Wrong condition and unhelpful customer service. The phone delivered was not as described. It had visible scratches including on the screen. Initially customer services were helpful and offered a small refund for part of the difference between excellent and fair conditions. Unfortunately the refund never materialised. Multiple promises and many excuses - it was a delay / an error / an oversight etc. each one after I waited a few days for the refund to clear. I assume now that these are all lies. Never using again. Don’t recommend you do either.
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Posted 2 weeks ago
So far the refurbished phone we bought has been great. The trade in program is a problem. We sent in our device and we got a counter offer. The problem came when I went to get my money. They asked for a copy of my ID front, and back, SSN, DOB and my banking account routing and account number. Now I am not sure if you have been through any Identity theft issues but giving that info is a NO GO. I called BackMarket to get them to just credit my credit card or send me a check and they refused. The CS rep was rude, lied and said all that clearly states on the site and in the agreement when I purchased. Finally they listed the status as “payout” done when I never even gave them my info so it makes it look like they actually paid me. The trade in company is called “The Cellular Resource”. Then we got a message saying that “payment has been sent” I will be amazed to see if they actually send us a check and I will update this if so.
Back Market 2 star review on 9th March 2024 Back Market 2 star review on 9th March 2024
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Posted 2 weeks ago
I paid a LOT of money for a Samsung Galaxy 21. Did not work from day 1. They refuse to do anything about it. I have called and emailed and emailed and called and they told me I never ordered anything from them and blocked me out of my customer account. I do not know where they got this phone but it was fried when they got it and they put it in a box and sold it to me for a premium and sent it to me after they got my money. The phone looked all but new , it just did not work and they have refused to even discuss it with me. Then after almost a year of emailing and calling suddenly 2 days after the warranty was up I was allowed in to my account so I could verify my purchase and ask for warranty. I mean the battery was bad , it only worked on speakerphone , it got hot , it locked up , the flashlight would just turn on when it wanted to and the list goes on and on. They got it out of samsung`s garbage and sold it to me and refused to talk to me on any platform. I guess that is how you make money.
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Posted 2 weeks ago
I bought my gmom a mini ipad from this website. I can not download anything because the ipad will not update properly. I’m not happy with that it won’t update. I will not be using this website ever again
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Posted 2 weeks ago
Back Market is rated 1.3 based on 79 reviews