Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Always on time, always courteous drivers, always safe. Thanks always”

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Posted 11 months ago

Dear guest, Your feedback and thanks are so appreciated. It really is our pleasure to provide you with a consistently top-quality experience. Your safety, comfort and peace of mind are the most important to us! Wishing you another wonderful ride on your next trip. Best regards, Chloe

Posted 11 months ago

“Everything went well . We were met at the airport and taken to Franschhoek. Car comfortable”

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Posted 11 months ago

Dear David, Thank you for taking the time to share about your recent airport pick-up. Our chauffeurs' professional, courteous service is at the heart of what we do, so it's great to hear your chauffeur delivered quality service. When you are ready for your next ride, I hope you will choose Blacklane again to take you to your destination! Best wishes, Chloe

Posted 11 months ago

“This was a great expereince for our client. Thank you”

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Posted 11 months ago

Dear Donna, Thank you for letting us know your client had an enjoyable experience during their Blacklane ride! Your feedback is invaluable to us! We strive for excellence on every ride, from start to finish. I very much hope both you and your client will choose us again for future journeys. Warm regards, Chloe

Posted 11 months ago

“Professional and real time service”

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Posted 11 months ago

Dear Bwalya, Thank you for your wonderful feedback! It’s our priority to provide a seamless experience, and we’re delighted that we delivered this for you. I'm glad to know your chauffeur was professional and you enjoyed your ride. I very much hope we will see you on board again soon! Warm regards, Chloe

Posted 11 months ago

“The driver was extremely courteous, prompt and well spoken. Highly recommend Blacklane.”

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Posted 11 months ago

Dear Cynthia, Thank you for your glowing review and recommendation! It really does mean a lot to know that our service exceeds your expectations. We always want to provide the best possible experience for our guests, and we’re delighted to be a part of your travel experience. We can’t wait to see you again soon! Warm regards, Chloe

Posted 11 months ago

“Our driver William, was right there, on time, waiting for us at the baggage handler. He was very curteous and polite. He was an excellent driver the entire ride home. My only critique would be that he could definitely work on improving his English language skills.”

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Posted 11 months ago

Dear Terry, Thank you for your extremely valuable feedback. I'm very pleased to hear William provided you with a courteous and pleasant experience during your ride. Your feedback regarding his English language skills is appreciated and will certainly be taken into account as we strive for the highest quality service! I sincerely hope you choose Blacklane for your next journey! Warm regards, Chloe

Posted 11 months ago

“Excellent and prompt seevice”

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Posted 11 months ago

Dear Robin, Thank you for your excellent feedback! Getting you to your destination on time and in comfort is our priority, so it's amazing to hear we achieved this for you. Wherever your next journey takes you, I hope Blacklane can help you get there. Warm regards, Chloe

Posted 11 months ago

“Easy booking via the app, great communications prior to pickup. Great interaction with the driver and very smart clean vehicles. This is the way to travel and catch connecting flights etc.”

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Posted 11 months ago

Dear Nigel, Thank you so much for your amazing review! We're thrilled to hear that you found our app easy to use and that our communication met your expectations. We take pride in our professional drivers and clean vehicles, and it's fantastic to know that you enjoyed a smooth experience, start to finish. We look forward to seeing you again on your next ride! Warm regards, Chloe

Posted 11 months ago

“Punctual and courteous service.”

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Posted 11 months ago

Dear guest, Thank you for your kind words! It is brilliant to know that our chauffeur delivered the quality service we expect on every Blacklane ride. Professionalism and care are important aspects of our service, and we appreciate you taking the time to share your experience. We look forward to having you ride with us again soon! Warm regards, Chloe

Posted 11 months ago

“Late pick up which was different”

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Posted 11 months ago

Dear Harvey, Thank you for taking the time to let us know about your experience. I am deeply sorry you were not picked up on time for your recent trip. This does not meet the seamless, luxury service standards we aim for. I would like to investigate what went wrong with your booking so we can provide you a much better experience on your next ride. Your comfort and peace of mind are our top priorities. Please could you email your booking number to guestrelations@blacklane.com? Wishing you a wonderful day and I sincerely hope you consider Blacklane again for future rides. Best regards, Chloe

Posted 11 months ago

“everything went according to plan and was really good. Nice car and great service”

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Posted 11 months ago

Dear Carol, Thank you for your fantastic feedback! Hearing that everything went smoothly helps us know we are providing the seamless, quality service we strive for! I am glad you had a wonderful experience with Blacklane. Hoping to see you again very soon! Warm regards, Chloe

Posted 11 months ago

“Excellent service and high standard. Even whem i had an issue with one of the airport pickups (which rarely happens), they offered a full refund and voucher. Fantastic customer service”

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Posted 11 months ago

Dear Yasser, Thank you for your excellent feedback! We're so pleased to hear that you appreciated our high standards of service, and we appreciate your understanding regarding the uncommon issue with the airport pickup. Our goal is to ensure customer satisfaction, and it’s great to know our efforts to address concerns resonate with you. We look forward to serving you again in the future! Warm regards, Lucia

Posted 11 months ago

“Lee was an excellent tour guide driver. He shared historical information along the way and gave suggestions of things to do on later excursions. Conversation was engaging and we had a wonderful touring experience in London. Thank you.”

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Posted 11 months ago

Dear Ellen, Thank you for your wonderful review! We’re thrilled to hear that Lee made your tour so enjoyable with his engaging conversation and insightful historical information. It's great to know you found it helpful for future excursions as well. Your kind words inspire us to maintain the high standards we aim for at Blacklane. We look forward to welcoming you back on your next adventure! Warm regards, Lucia

Posted 11 months ago

“Beautiful vehicle and great driver.”

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Posted 11 months ago

Dear David, Thank you for your lovely review! We’re delighted to hear that you enjoyed both the beautiful vehicle and the service of our great driver. Your positive feedback motivates us to keep delivering excellent experiences. We hope to welcome you aboard again soon! Warm regards, Lucia

Posted 11 months ago

“Overall very good. A little speedier than. I prefer but well done.”

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Posted 11 months ago

Dear guest, Thank you for your positive feedback! I'm pleased to hear that you had a great experience with Blacklane. We always strive for excellence, and your insights on the speed of service help us improve further. We hope to welcome you aboard again soon! Warm regards, Chloe

Posted 11 months ago

“The walk to the car after a 17hour flight was painfull. Air New zealands fault changing pickup areas”

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Posted 11 months ago

Dear Terry, Thank you for sharing your experience with us! We’re sorry to hear that the walk to your car after such a long flight was difficult, and we understand how frustrating changes in pickup areas can be. Your feedback is important, and we’ll definitely look into this issue to improve the experience for our future passengers. We truly appreciate your support and hope your next journey with us is smoother! Warm regards, Lucia

Posted 11 months ago

Author didn't leave any comments.

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Posted 11 months ago

Dear Igor, Thank you for taking the time to share your rating with us. We truly appreciate the time you took to do that. However, if you have any specific suggestions on how we can enhance and improve our service, please feel free to reach out at guestrelations@blacklane.com. We’d love to hear your thoughts! Thank you again for your review, and we hope you'll give us another chance in the future. Warm regards, Lucia

Posted 11 months ago

“Nice vehicle with a professional driver.”

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Posted 11 months ago

Dear John, Thank you for your wonderful review! We are thrilled that you enjoyed the nice vehicle and experienced professional service from our driver. Your satisfaction is our utmost priority, and it’s great to know we met your expectations. We look forward to your next ride with us! Warm regards, Lucia

Posted 11 months ago

“You have a great customer service!”

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Posted 11 months ago

Dear Valeria, Thank you so much for your kind words! We really appreciate the recognition of our customer service, it’s what we strive for every day. We're thrilled to know you had a great experience with us! We look forward to serving you again soon! Warm regards, Lucia

Posted 11 months ago

“My driver arrived very early and was really accommodating with me having to take a little longer before being ready to go. The drive was very pleasant and he was very professional. I was dropped off ahead of schedule and with a great service throughout!”

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Posted 11 months ago

Dear Cristina, Thank you for your amazing review! We're delighted to hear that your driver was early and accommodating, making your experience enjoyable and professional. It’s fantastic to know you were dropped off ahead of schedule, reflecting our commitment to great service. We look forward to welcoming you back on your next journey! Warm regards, Lucia

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews