Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Fantastic experience! Drivers were prompt and stayed in contact with us. Vehicles were in great shape. Would recommend service again!”

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Posted 10 months ago

Dear Kristin, Thank you so much for your fantastic review! We're delighted to hear that our chauffeurs were prompt and kept in touch during your journey. Maintaining our vehicles in top condition is a priority for us and it’s wonderful to know it made a positive impact on your experience. We truly appreciate your recommendation and look forward to seeing you again in the future. Warm regards, Max

Posted 9 months ago

“The driver was most polite and helpful as one would expect. I was met at the arrival exit.”

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Posted 10 months ago

Dear Irene, Thank you for your wonderful feedback! We're delighted to hear that your chauffeur was polite and helpful, as we strive to provide the best possible service. It's great to know you were welcomed at the arrival exit, making your experience smooth right from the start. We look forward to seeing you again! Warm regards, Max

Posted 9 months ago

“Very pleased with this transfer. The driver was extremely helpful and friendly The car was impeccably presented”

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Posted 10 months ago

Dear Michael, Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our service and that our chauffeur made a great impression. We take pride in presenting our vehicles impeccably and it’s fantastic to know that you noticed. Your feedback is truly appreciated and we look forward to seeing you again soon! Warm regards, Max

Posted 9 months ago

“The driver was extremely patient as our bags took ages to arrive. He proceeded promptly to our destination”

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Posted 10 months ago

Dear Gilbert, Thank you for your wonderful review! We're delighted to hear that our chauffeur was patient and provided prompt service despite the delay with your bags. At Blacklane, we strive to ensure a smooth and enjoyable experience for our passengers and it’s great to know we met those expectations for you. We look forward to welcoming you again on your next journey! Best regards, Max

Posted 9 months ago

“Dear Team, I hope this message finds you well. I am writing regarding Mr. Kahloon's transportation booking on July 28th. I notice that additional waiting time charges have been applied to the booking. However, as communicated in my previous email, the pickup time was adjusted from 9:15 AM to 9:40 AM that morning due to heavy traffic conditions. Given these circumstances, I would appreciate if you could review the charges and make the necessary adjustments. Thank you for your attention to this matter. From: Lam, Fiona (GM/HK) Sent: Saturday, June 28, 2025 4:01 PM To: 'Blacklane no-reply'; 'Charish from Blacklane' Subject: RE: Chauffeur arrived (Booking number: 370133120, Ride date: 28 Jun 2025 09:15 (09:15 AM)) Hi Charish and Team, Thank you for sending the chauffeur’s contact. Please note that Hamzah will get on the car at 9:40am instead of 9:15am this morning. Thank you for your attention. Best regards, Fiona”

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Posted 10 months ago

Dear Fiona, Thank you for your feedback regarding this ride. As you have kindly provided your booking number, I will reach out to discuss this with you directly. Wherever possible, we will try to accommodate changes to your requested pick-up time. It is important to be considerate of our guests' busy schedules. Thank you for choosing Blacklane for this ride! Kind regards, Chloe

Posted 9 months ago

“Driver was very safe and courteous”

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Posted 10 months ago

Dear Teresa, Thank you so much for your wonderful review! We are delighted to hear that you found your chauffeur to be both safe and courteous. At Blacklane, we strive to provide a worry free and pleasant experience and your feedback is a fantastic affirmation of our efforts. Looking forward to welcoming you on board again soon! Warm regards, Max

Posted 9 months ago

“Not the car we ordered. Driver didn’t speak any English - was advised fluent English on booking. Timely arrival Good communication”

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Posted 10 months ago

Dear Thomas, Thank you for sharing your thoughts with us about your recent ride. Please accept our deepest apologies for the delay in responding to your review. I am so sorry to hear that your assigned chauffuer did not speak sufficient English, and arrived in a different vehicle than you were expecting. This is not reflective of the reliable, luxury service we wish to offer. So we can thoroughly investigate this matter, I kindly ask you to email us at guestrelations@blacklane.com with your booking number. Regardless, it is reassuring to know that your chauffeur arrived on time and that the communication in the lead up to your ride went smoothly. I really hope that on your next trip, we are able to provide you with the level of service you deserve. Hoping to see you booking with us again soon. Kind regards, Chloe

Posted 9 months ago

“The inside of the car was kept clean. The driver arrived 10 minutes before the scheduled time to pick us up, which we liked very much.”

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Posted 10 months ago

Dear Guest, Thank you for sharing your thoughts about your ride with Blacklane. It is fantastic to hear that your chauffeur arrived early, ensuring your ride could get off to a good start. Our premium vehicles are held to a high standard of cleanliness, and are always less than 3 years old. We would love to have you on board with us again for your next journey. Thank you for choosing Blacklane! Kind regards, Chloe

Posted 9 months ago

“Terrible service worst possible. First driver walked away and I was charged a cancellation fee. Still not returned. Return trip driver was. 30 mins late. Wish I'd never ever met Blacklane”

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Posted 10 months ago

Dear Anthony, Thank you for sharing your feedback regarding your recent experience with us. I truly apologise for the issues you encountered, particularly with the unexpected cancellation and the delays on your return trip. This is not the level of service we aim to provide. I want to assure you that your feedback is very important to us. We would really like to investigate further, to ensure everything is resolved with your rides. Please could you email your booking numbers to guestrelations@blacklane.com? Warm regards, Chloe

Posted 9 months ago

“1. You sent 2 cars instead of 1 car to Greening Wood on 28th June to transfer us to Heathrow Terminal 5. 2. You have not answered my email dated 30th June confirming that our Booking for 1 car from Heathrow to Greening Wood on 9th July is confirmed. We do need this transfer!!! See also my email today. Peter Eckert”

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Posted 10 months ago

Dear Mr. Eckert, Thank you for sharing your feedback about your ride to the airport. I apologise for the confusion regarding your transfers and for not responding promptly to your email about your return booking. We understand how important your travel plans are, and I would like to offer my personal apologies for any added stress to your journey. I am glad to see that the same issue was avoided on your return journey, and sincerely hope that you had a pleasant trip. I do hope you will consider Blacklane again on future journeys. Best regards, Chloe

Posted 9 months ago

“Arrived at wrong terminal”

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Posted 10 months ago

Dear Ed, Thank you for your review and for bringing this to our attention. I am disappointed to hear that your chauffeur arrived at the wrong terminal; with our promise to track your flight for airport pick-ups, this should not have happened. Our goal is to provide a seamless experience, and your feedback is essential as we work to improve our services. We appreciate your understanding and hope to deliver a more flawless experience on your next journey with us. I hope you will consider giving us another chance! Best regards, Chloe

Posted 9 months ago

“Collected from airport. Our first introduction to Italian driving but was very relaxed, safe and friendly. Comfortable but on winding roads to Bellagio, forward facing should be preferred.”

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Posted 10 months ago

Dear Tim, Thank you for your wonderful review! We're delighted to hear that your first experience of Italian driving was enjoyable and relaxed. We appreciate your thoughts on the forward facing seating, comfort is key, especially on those winding roads! Your feedback helps us continually improve our service. We look forward to welcoming you back for more memorable journeys. Warm regards, Max

Posted 9 months ago

“Excellent picked up on time. Driver very polite and the car spotlessly clean”

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Posted 10 months ago

Dear Judith, Thank you for your wonderful review! We're delighted to hear that your experience met your expectations with our punctuality and the etiquette of our chauffeur. It's great to know that you found the car to be spotlessly clean, as we strive to maintain the highest standards for our fleet. We appreciate your feedback and look forward to serving you again on your next journey! Warm regards, Max

Posted 9 months ago

“Excellent service provided to me the Dublin team during a recent visit on business to the City. Very comfortable executive cars and polite and charming drivers.”

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Posted 10 months ago

Dear David, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our Dublin chauffeur and enjoyed the comfort of our executive vehicles. Our chauffeurs always strive to provide a polite and charming experience and it’s heartening to know they made a positive impact during your visit. We look forward to welcoming you back on your next trip! Warm regards, Max

Posted 9 months ago

“Very kind”

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Posted 10 months ago

Dear Tokubei, Thank you for your kind feedback! We're thrilled to hear that you found our service to be so friendly. Our team strives to create a welcoming atmosphere for all our guests and it's rewarding to know that we succeeded with you. We look forward to seeing you again soon! Warm regards, Max

Posted 9 months ago

“No one seems to answer the phone. My phone was stolen and I emailed with someone to let them know that it would be difficult for me to contact the driver. I landed at 5:30 AM and still no one answered the phone. I was on hold for 20 minutes.”

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Posted 10 months ago

Dear Margaret, Thank you for taking the time to share your experience with us. I sincerely apologise for the frustration you encountered when trying to reach our team. Your situation is concerning, especially after having your phone stolen, and it’s clear we did not meet your expectations when you needed us the most. We strive to provide reliable support, and I'm disappointed to hear that we fell short in this instance. If you have ongoing concerns, please reach out to us directly through email at guestrelations@blacklane.com. We are here to help. Kindest regards, Chloe

Posted 9 months ago

“Our Driver Ulvi was Professional in both his Manner and Driving Skills. Our trip took us from Rome to Naples. His vehcle was chauffer class and we felt that way in his care. I recommend Blacklaner”

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Posted 10 months ago

Dear Lawrence, Thank you so much for your wonderful review! We're delighted to hear that your chauffeur provided a professional experience both in manner and driving. It's great to know that you felt like a VIP during your trip from Rome to Naples. Your recommendation means a lot to us and we're proud to have Ulvi on our team. We look forward to welcoming you on board again soon! Warm regards, Max

Posted 9 months ago

“Fabulous service and lovely driver”

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Posted 10 months ago

Dear Barbara, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our service and had a lovely experience with your chauffeur. At Blacklane, we strive to provide exceptional experiences and it’s fantastic to know we hit the mark for you. Looking forward to welcoming you back soon! Warm regards, Max

Posted 9 months ago

“Punctual. Friendly.”

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Posted 10 months ago

Dear Reviewer, Thank you for your wonderful feedback! We're delighted to hear that you found our service punctual and our team friendly. At Blacklane, we strive to provide an exceptional experience for all our clients and it's great to know we hit the mark with you. We look forward to welcoming you back soon! Warm regards, Max

Posted 9 months ago

“Communication with the drivers was good. I booked this for an employee who's flight was delayed and it was easy to adjust the schedule from the app with in the time window.”

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Posted 10 months ago

Dear Jennifer, Thank you for your wonderful review! We’re thrilled to hear that you found our communication with the chauffeur to be effective and that you could easily adjust the schedule through the app. Your feedback is much appreciated and we aim to make every journey as seamless as possible. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews