Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Es lief alles wunderbar. Von der Buchung bis zur Abholung und Ablieferung des Gastes. Einfach, unkompliziert und immer informiert. Sehr zu empfehlen. Wir haben das VIP-Paket für einen Gast gebucht. Man könnte hier eventuell auch noch überlegen ob man nicht Zusatzservices anbietet.”

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Posted 11 months ago

Dear Mr. Daniel S., Thank you very much for your wonderful feedback! We are delighted to hear that everything went so smoothly, from booking to pickup and drop-off. We place great importance on providing easy and informative service. We appreciate your suggestion for additional services and will certainly consider it. We look forward to seeing you again soon. Herzliche Grüße, Robin

Posted 11 months ago

“Perfect service again. Driver arrived exactly when I booked the transfer for, with contact/updates provided when we arrived much earlier than scheduled. Lovely clean car with bottled water available. Our driver was very friendly and helped with our luggage. We couldn’t ask for anything more. Thank you!”

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Posted 11 months ago

Dear Ms. Nicola B., Thank you for your amazing review! We’re delighted to hear that your driver was punctual, friendly, and provided a clean, comfortable vehicle with refreshments. Your kind words about their assistance with your luggage mean a lot to us, as we strive to offer the best service possible. We look forward to seeing you again on your next journey! Warm regards, Robin

Posted 11 months ago

“Excellent service. Quick email response. Friendly driver and punctual.”

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Posted 11 months ago

Dear Ms. Delphine B., Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, from the quick email response to the friendly and punctual driver. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations! Looking forward to seeing you again soon. Warm regards, Robin

Posted 11 months ago

“Much improved service from the last 6 months. I like the format of the booking confirmation, the booking system itself is user friendly and the extra details are helpful, such as time zone, how long the journey will take and the drop down list of the locations. The passengers are happy with both the booking details and the professionlism of the drivers. Keep up the good work!”

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Posted 11 months ago

Dear Ms. Emma A., Thank you so much for your glowing review! We’re delighted to hear that you’ve noticed our improvements in service and appreciate the user-friendly booking system we’ve worked hard to enhance. It’s gratifying to know that both the booking details and the professionalism of our drivers have contributed to a positive experience for your passengers. We’re committed to maintaining this level of service and look forward to welcoming you again soon! Best wishes, Robin

Posted 11 months ago

“I used the service in Europe and it was great. I tried them in Atlanta and never again. Driver did not meet us at the baggage claim. We had to wait for him at A2. Car was dirty and the driver was non stop talking about politics and Trump. Not worth the cost.”

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Posted 11 months ago

Dear Valued Customer, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our service in Europe, but we are truly sorry to learn about your experience in Atlanta. We understand how important it is for our chauffeurs to meet you promptly and ensure the vehicle is clean. Your feedback about the conversation being inappropriate is also noted, as we strive to provide a pleasant and professional atmosphere. Please reach out to us at guestrelations@blacklane.com, as we'd like to investigate further and ensure we address your concerns. We appreciate your feedback and hope to exceed your expectations in the future. Warm regards, Max

Posted 11 months ago

“The driver was on time, courteous, and got us to the airport safely. Vehicle was very nice and comfortable. This will be my go to for scheduled airport pickups in London going forward.”

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Posted 11 months ago

Dear Valued Customer, Thank you for your amazing review! We're delighted to hear that your chauffeur was timely and provided you with a comfortable ride to the airport. Ensuring a safe and pleasant experience is our top priority and it's wonderful to know we’ve earned your trust for future travels in London. We look forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“Professional, friendly and always on time.”

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Posted 11 months ago

Dear Walter, Thank you so much for your kind review! We’re delighted to hear that you found our service professional and punctual. It's our mission to provide a reliable experience and your feedback truly motivates our team! We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Service was brilliant from start to finish. Ruby is a credit to your organisation ...totally proffessional .”

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Posted 11 months ago

Dear Steve, Thank you for your fantastic review! We're delighted to hear that you found the service brilliant from start to finish and that Ruby made a positive impression. We take great pride in our team's professionalism and it's wonderful to know Ruby exemplifies that standard. Looking forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“早めに到着して、待っていてくれました。とてもも親切な対応でした。”

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Posted 11 months ago

Dear Orie, Thank you very much for the wonderful review! We’re so glad to hear that you arrived early and felt well taken care of. Our goal is to provide comfort and peace of mind to our customers, so it means everything to us that this came through. We sincerely look forward to seeing you again. Warm regards, Max

Posted 11 months ago

“On time. Premium cars. Good service.”

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Posted 11 months ago

Dear Valued Customer, Thank you for your excellent review! We're delighted to hear that you found our service punctual and enjoyed our premium cars. Providing a top tier experience is what we strive for and your positive feedback is greatly appreciated. We look forward to seeing you again in the future. Best regards, Max

Posted 11 months ago

“👍👍👍👍👍👍👍👍👍👍👍👍👍”

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Posted 11 months ago

Dear Mona, Thank you so much for your positive review! We’re thrilled to see your enthusiasm and it's fantastic to know you had a great experience with us. Your support means the world to our team and we can’t wait to see you again! Warm regards, Max

Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

Dear Michael, Thank you for your excellent feedback! We’re delighted to hear that you experienced our top notch service. Our team works hard to ensure that every aspect of your journey is enjoyable and it’s rewarding to know we met your expectations. We look forward to welcoming you again soon! Warm regards, Max

Posted 11 months ago

“Great service as always.”

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Posted 11 months ago

Dear Valued Customer, Thank you so much for your stellar review! We're delighted to hear that you consistently enjoy our service. Providing a great experience to our clients is what drives us and your feedback is truly appreciated. We can’t wait to welcome you back for your next journey! Warm regards, Max

Posted 11 months ago

“Very happy with Balraj who took my elderly mother from her home to a medical appointment as well as other places. My mother appreciated his assistance and felt that he was very respectful.”

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Posted 11 months ago

Dear Cherylene, Thank you for your wonderful feedback! We’re delighted to hear that Balraj provided such respectful assistance to your mother during her journey. It’s our priority to ensure that all our passengers feel valued and supported, we’re thrilled to know we achieved that for your family. We look forward to seeing you again in the future. Warm regards, Max

Posted 11 months ago

“Wonderful/Carefull drive.”

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Posted 11 months ago

Dear Harris, Thank you for your wonderful feedback! We're delighted to hear that you had a careful and enjoyable service with us. Ensuring a smooth and safe journey is what we strive for and it's so gratifying to know we succeeded! We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

Dear Evgeny, Thank you for your excellent review! We're delighted to hear that you were pleased with our service. Your satisfaction is our top priority and it’s great to know we met your expectations. Looking forward to seeing you again soon! Best wishes, Max

Posted 11 months ago

“Driver showed up late and it was 3x the price of an Uber Black from the Houston airport to the Heights.”

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Posted 11 months ago

Dear Gardner, Thank you for your feedback regarding your recent experience. We sincerely apologize for the delays you faced with the chauffeur and for the pricing concerns you mentioned. Your comments are important to us, and we continuously strive to improve our services. Please reach out to us at guestrelations@blacklane.com so we can address this matter further. We appreciate your understanding and hope to have the opportunity to provide satisfactory service in the near future. Warm regards, Max

Posted 11 months ago

“online booking perfect, Quick services, perfect driver in a comfortable car!! Thank you”

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Posted 11 months ago

Dear Karin, Thank you so much for your amazing review! We’re delighted to hear that you found our online booking perfect and enjoyed quick services along with a comfortable ride. Your satisfaction is our priority and it’s great to know we met your expectations! We look forward to your next journey with us. Warm regards, Max

Posted 11 months ago

“Great Car service! Always professional and the vehicles are clean. We prefer to use them instead of an Uber. We have used them several time in different countries, the most recent being in London, and never had a problem.”

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Posted 11 months ago

Dear Cynthia, Thank you so much for your amazing review! We’re delighted to hear that you had such a great experience with our chauffeur service and that our professionalism and cleanliness met your expectations. It truly means the world to us that you choose Blacklane and we can’t wait to assist you on your next journey in any corner of the globe! Warm regards, Max

Posted 11 months ago

“Both of my pick ups and drop offs were amazing. The drivers were efficient, friendly, and professional. We will continue using this service whenever we travel.”

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Posted 11 months ago

Dear David, Thank you for your wonderful review! We’re delighted to hear that both your pickups and drop offs were amazing and that our chauffeurs made such a positive impact on your experience. It’s always our aim to provide friendly and professional service and it’s wonderful to know we’ve succeeded with you. We look forward to being part of your future travels! Warm regards, Max

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews