Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Great experience in a foreign city.”

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Posted 11 months ago

Dear Mr. Andreas, Thank you for your positive feedback. We're very pleased that you had a great experience with us while navigating a foreign city. Making your journeys comfortable and enjoyable is our top priority, and it's wonderful to know we achieved that for you. We look forward to welcoming you again on your next adventure! Warm regards, Veronica

Posted 11 months ago

“The service was prompt and efficient, the driver was very friendly and courteous and the drive smooth and direct.”

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Posted 11 months ago

Dear Mr. Keith, Thank you for your amazing review! We are so happy to hear that you found our service prompt and our chauffeur friendly and courteous. Ensuring a smooth experience for our travelers is always our goal, and it’s wonderful to know we met that expectation for you. We can’t wait to welcome you back for your next journey! Warm regards, Veronica

Posted 11 months ago

“A very professional experience”

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Posted 11 months ago

Dear Mr. Trevor, We’re grateful for your fantastic review! Knowing that you experienced a high level of professionalism with Blacklane motivates our team to keep striving for service excellence. We look forward to serving you again soon! Warm regards, Veronica

Posted 11 months ago

“Great service”

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Posted 11 months ago

Dear Sandy, We sincerely appreciate your fantastic feedback! It’s great to know you enjoyed your experience with Blacklane. Your satisfaction means a lot to us and encourages our team to maintain the highest standards of service. We look forward to having you on board again soon! Best wishes, Veronica

Posted 11 months ago

“Todo bien, servicio impecable”

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Posted 11 months ago

Dear Oscar, Thank you so much for your wonderful feedback! I am so pleased that you received the impeccable service we strive for at Blacklane. Your comments really mean the world, and help us know we are achieving the high quality service you deserve! I sincerely hope you will choose Blacklane again for your next ride. Best regards, Chloe

Posted 11 months ago

“Fantastic communication and overall service!”

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Posted 11 months ago

Dear Mr. Frank, Thank you so much for your kind words! We’re very pleased to hear that you experienced great communication and overall service with Blacklane. Your satisfaction is our top priority, and we truly appreciate your feedback. Looking forward to having you on board again soon! Best wishes, Veronica

Posted 11 months ago

“It was wonderful to arrive and have no hassles and a lovely drive, with luggage help and being taken care of. Good, helpful driver”

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Posted 11 months ago

Dear Ms. Marylin, Thank you very much for your wonderful review! We’re delighted to hear that your experience with Blacklane was smooth and enjoyable, and that our driver was able to assist with all your needs. Providing exceptional service throughout your journey is always our top priority. We can’t wait to welcome you back for your next ride! Warm regards, Veronica

Posted 11 months ago

“very nice and efficent service. reliable & professional”

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Posted 11 months ago

Dear guest, Thank you so much for your kind words! Providing a consistently reliable and professional service is at the core of what we do, and your feedback is a wonderful confirmation that we’re on the right track. We look forward to seeing you again soon! Warm regards, Chloe

Posted 11 months ago

“Blacklane offers consistently high-qaulity, exeptional rides. I have used them in Europe as well as in the United States and always find them to be superior to "gig" based rideshares. Blacklane is a professional chauffeur serivce that elevates experiences whether a simple trip to the airport or a night out on the town.”

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Posted 11 months ago

Dear Mr. Alan, Thank you for your fantastic review! We’re thrilled to hear that you consistently enjoy our high-quality rides in both Europe and the United States. It’s wonderful to know we can elevate your experiences, whether for airport trips or special nights out. We can’t wait to welcome you back on your next journey! Warm regards, Veronica

Posted 11 months ago

“The service was not great. The driver was late to pick us up at the airport. The driver also seemed very lost, clearly did not know the area and seemed like a fish out of water. We had to give him our destination several times before it sunk in. It was uncomfortable. I will not be using Blacklane again.”

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Posted 11 months ago

Dear Valued Guest, Thank you for sharing your thoughts with us. I sincerely apologize for the experience you had with your driver. Your feedback is invaluable as it helps us to improve and ensure our drivers are better prepared. If you could provide your booking number at guestrelations@blacklane.com, we would love to look into this further and see how we can enhance our service moving forward. Best wishes, Veronica

Posted 11 months ago

“excellent service. One of the best servoces if not the best”

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Posted 11 months ago

Dear Giovanni, It is fantastic to receive such a glowing review. We want to deliver the absolute best service for our guests, so thank you for letting us know we are achieving this goal! We will continue striving for excellence on every ride. See you on the next one! Best regards, Chloe

Posted 11 months ago

“Great service and clean vehicles!”

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Posted 11 months ago

Dear Camely, Thank you for the fantastic review! I am delighted to hear that our vehicles and service lived up to your high expectations. Your comfort and enjoyment is our top priority, and your kind words motivate us to continue delivering the best. We can't wait to welcome you back in future! Warm regards, Chloe

Posted 11 months ago

“Very good communication from 48 hours. Only complaint is that you cannot load rides booked via travel agent in advance on the apps.”

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Posted 11 months ago

Dear Graham, Thank you for your positive feedback - it is invaluable in helping us know how we are doing. It is important we provide you with a seamless, quality service, so I am glad you are happy with the level of communication about your ride. I would really like to look into your booking and see how we could have supported you more in seeing your travel agent bookings prior to your ride. Please could you contact us at guestrelations@blacklane.com with your booking number? Wishing you a great day and I hope to see you riding with us again soon! Best wishes, Chloe

Posted 11 months ago

“Very good service and always on time”

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Posted 11 months ago

Dear guest, Thank you for the glowing review! It's amazing to hear our chauffeurs are consistently punctual and efficient. This is the standard we strive for on every ride. We look forward to having you ride with us again soon! Best regards, Chloe

Posted 11 months ago

“I have used Blacklane in the passed, and the service is always very good.”

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Posted 11 months ago

Dear Tracey, Thank you so much for your kind words! We're thrilled to hear that you've consistently had good experiences with Blacklane. Your continued trust in our service means a lot to us. I very much hope you choose us again in the near future! Warm regards, Chloe

Posted 11 months ago

“I booked home to airport and back rides 31 may and 6 june All goog, helpful driver, smoth ride”

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Posted 11 months ago

Dear Maureen, Thank you very much for your fantastic review! I'm delighted to hear that your rides to and from the airport were smooth and that our driver was helpful. Your comfort and peace of mind are of utmost importance to us, so it’s wonderful to know we met your expectations. We look forward to welcoming you back for your next journey! Warm regards, Chloe

Posted 11 months ago

“Great service. On time. Polite. Recommended.”

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Posted 11 months ago

Dear guest, Thank you for your fantastic review! Timeliness and courtesy are our top priorities, and we're so glad that we could exceed your expectations. Your recommendation means the world to us. We can’t wait to welcome you back on your next journey! Warm regards, Chloe

Posted 11 months ago

“Driver was very curteous and helpful. This is in keeping with our prior experience and our expectations.”

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Posted 11 months ago

Dear Ramachandiran, Thank you for sharing your experience with us! We're thrilled to hear that your chauffeur delivered the expected service standard. It's wonderful to know that we continue to provide the quality, enjoyable experience you deserve. We look forward to serving you again very soon! Warm regards, Chloe

Posted 11 months ago

“Just had the one trip from airport but doing more soon , Rome to port then back to airport”

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Posted 11 months ago

Dear Kerrie, It's amazing to hear your first ride with us met your expectations - welcome to Blacklane! Wherever your journeys may take you, we always hope to be able to help you reach your destination. We aim to provide a seamless, luxurious service from start to finish, and will gladly do so again on your next ride to port. Thanks so much for leaving us a wonderful review. Best regards, Chloe

Posted 11 months ago

“The driver couldn’t be bothered to wait a few extra minutes for a minor delay. I personally called him and clearly instructed him to reschedule the pickup time. Not only did he ignore my request and show up at the original time, but he also had the audacity to leave at the time I had asked him to arrive. This is completely unacceptable and shows a total lack of professionalism and basic customer service. A truly disappointing and frustrating experience.”

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Posted 11 months ago

Dear Mustapha, Thank you for letting us know what went wrong with your recent ride. Please accept my profound apologies that our service didn't live up to your expectations this time around. We really do aim to provide excellence on every ride. I will gladly investigate the conduct of your chauffeur if you could please send your booking number for this ride to guestrelations@blacklane.com. It is vital to know what we need to do to make your next experience a much better one. Wishing you all the best. Warm regards, Chloe

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews