Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Used Blacklane several times in Barcelona. The drivers were all on time, friendly and very helpful.”

Helpful Report

Posted 10 months ago

Dear David, Thank you for your wonderful review! It’s fantastic to know that you had positive experiences with our chauffeurs in Barcelona. Being punctual and friendly is what we always aim for and your feedback truly motivates us to keep up the great work. We can’t wait to welcome you back for your next ride! Warm regards, Max

Posted 9 months ago

“Excellent service, prompt and very professional. I would recommend Blacklane and I would also like to personally thank Adil Koca for his attentive service for driving myself and my dog from Basel to Paris.”

Helpful Report

Posted 10 months ago

Dear Gael, Thank you for your fantastic review! I’m thrilled to hear that you had an excellent experience with our service and that your chauffeur provided such attentive care during your journey to Paris. Your recommendation means the world to us! We look forward to seeing you again soon! Warm regards, Max

Posted 9 months ago

“Excellent driver and fine representitive of Blacklane.”

Helpful Report

Posted 10 months ago

Dear Jack, Thank you for your excellent review! We're thrilled to hear that your chauffeur represented Blacklane so well. Our team works hard to provide excellent service and your feedback is a fantastic affirmation of our efforts. We look forward to having you ride with us again! Warm regards, Max

Posted 9 months ago

“Excellent service.”

Helpful Report

Posted 10 months ago

Dear Nicole, Thank you for your fantastic review! We're thrilled to hear that you found our service excellent. It’s our goal to provide exceptional experiences and it’s rewarding to know we met your expectations. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Communication was very good. The attendant was waiting for us upon arrival with a sign that was easy to indentify amongst all the others.”

Helpful Report

Posted 10 months ago

Dear Brenda, Thank you so much for your fantastic review! We're thrilled to hear that our communication and the visibility of our attendant made your arrival smooth and stress free. We always aim to provide the best service possible and it’s wonderful to know we hit the mark for you. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Service was friendly, fast, and efficient. The car was clean and beautiful. There was some inconsistency in the excess mileage calculated by us vs. the company, but it was quickly resolved in a professional and timely way. Communication about our driver's arrival at the airport was excellent.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you so much for your wonderful review! We're thrilled to hear that you found our service to be friendly and efficient, and that you enjoyed the cleanliness of your vehicle. We appreciate your understanding regarding the excess mileage calculation and it’s great to know that our team handled the situation professionally. Excellent communication is key to our service and we're glad that you experienced that upon your chauffeur's arrival. We look forward to welcoming you on your next journey with us! Warm regards, Max

Posted 9 months ago

“Pick up on time, Driver very courteous and helpful . Arrived at airport in good time for flight.”

Helpful Report

Posted 10 months ago

Dear Alexander, Thank you so much for your wonderful review! We're thrilled to hear that your chauffeur was courteous and that you arrived at the airport in good time for your flight. It's our priority to provide timely and professional service and it's fantastic to know we met your expectations. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Our experience was wonderful. Our driver communicated with us prior to pick up, was on time, friendly, and safely delivered us to our destination. The car was clean and very comfortable. Would definitely use the service again and recommend to anyone looking for a stress free option for travel.”

Helpful Report

Posted 10 months ago

Dear Andrea, Thank you for your wonderful review! We're thrilled to hear that your experience with our service was so positive. It’s great to know that our chauffeur provided timely communication and a safe transfer. We appreciate your recommendation and look forward to seeing you again in the future for another journey. Warm regards, Max

Posted 9 months ago

“Terrible! The driver was not where I told them to pick me up and had to walk far with all my luggage and I was there for a job with extra luggage and I had to pull all the heavy luggage because you couldn't listen to instructions. It was stressful and a taxi would of been much better and attentive. You need to change your vendor in Naples. The worst service ever!!”

Helpful Report

Posted 10 months ago

Dear Isabella, I want to offer my profound apologies for the distressing experience you had in Naples. Your frustration is completely understandable, especially when traveling with extra luggage for an important commitment. We aim to provide attentive and reliable service, and we fell short in this instance. I appreciate your feedback as it is crucial for us to ensure our guests receive the highest standard of service. To investigate this matter further, I kindly ask you to reach out to us at guestrelations@blacklane.com with your booking details. Thank you for bringing this to our attention, and I hope we have the opportunity to make things right for you in the future. Kind regards, Chloe

Posted 9 months ago

“Blacklane my my arrival at San Diego airport so convienient. My car was waiting for me after a long delay in the New Orleans airport. I was grateful this was so smooth. My driver was very polite. Thank you!”

Helpful Report

Posted 10 months ago

Dear Veronica, Thank you for your fantastic review! We're thrilled to hear that your arrival in San Diego was so smooth and that your chauffeur made a positive impression. It’s our goal to ensure every ride is as convenient and comfortable as possible. We look forward to welcoming you back on your next journey! Warm regards, Max

Posted 9 months ago

“great service”

Helpful Report

Posted 10 months ago

Dear Brian, Thank you for your fantastic review! We're thrilled to hear that you enjoyed our service. It’s our goal to provide top notch experiences for all our customers and it’s wonderful to know we met that mark with you. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Blacklane in very dependable, professional and safe. The reason for the 4 star vs the 5 star is because this is a business where is depends highly on the driver you receive. In the past 2 weeks, I used Blackland 3 times and only 1 of the 3 times did I receive a driver that was 5 stars. The other 2 drivers were 4 stars.”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for your informative and positive review. At Blacklane we work hard to deliver a consistent, reliable, outstanding service at all stages of your journey. Chauffeur knowledge, courtesy and professionalism is crucial to this. I would love to understand more deeply where our chauffeurs could have met your expectations during your rides. While I am pleased you had enjoyable trips, we aspire to a 5 star rating for every chauffeur, on every ride! If you are able to send us your booking number to guestrelations@blacklane.com, we would more than happily take a look into your rides. Your feedback is so valuable in helping us meet our goals. Thank you for using Blacklane! Best regards, Chloe

Posted 9 months ago

“The ride and driver were fantastic”

Helpful Report

Posted 10 months ago

Dear Anita, Thank you for your fantastic review! We're thrilled to hear that you enjoyed your ride and that our chauffeur met your expectations. It means a lot to us to know that we were able to provide you with a great experience. We look forward to welcoming you back for your next journey! Warm regards, Max

Posted 9 months ago

“Really great service, I am really happy. Especially the driver was really attentive, he took care of my family that I requested a pick up service for as if his own family! Super warm-hearting. Thank you so much.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that our chauffeur went above and beyond to make your family's experience so special. It's heartwarming to know that we could provide such attentive service, as we truly care for our passengers. We look forward to welcoming you and your family again on your next journey! Warm regards, Max

Posted 9 months ago

“It is not often nowadays that i can say that service exceeds my expetation. From the time we contacted Blacklane to the time they bit us farewell in NY everything went smoothly and very professionaly.”

Helpful Report

Posted 10 months ago

Dear Francois, Thank you for your fantastic review! We are thrilled to hear that our service exceeded your expectations and that everything went smoothly during your time with us. It’s our goal to provide professional and seamless experiences for our valued clients and your feedback encourages us to keep up the great work. We look forward to welcoming you back in the future! Warm regards, Max

Posted 9 months ago

“Chauffeur was good ,car was also very good , Punctuality and Courtesy by the Chauffeur was amazing”

Helpful Report

Posted 10 months ago

Dear Kanchan, Thank you for your wonderful review! We're thrilled to hear that you enjoyed the service from our chauffeur and found the vehicle to be of high quality. Punctuality and courtesy are truly important to us and it's great to know they made a positive impact on your experience. We look forward to providing you with another exceptional ride in the future! Warm regards, Max

Posted 9 months ago

“good service”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for sharing your positive experience with us! We're delighted to hear that our service met your expectations. Your satisfaction is what drives us to continue delivering the best possible experience. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“My concern was raised within the day of my unfortunate experience. But I have not received any actions and approval of my request.”

Helpful Report

Posted 10 months ago

Dear Katherine, Thank you for letting us know about your negative experience - I am so sorry your ride did not go according to plan. For me to understand exactly what went wrong, I kindly ask you to email your booking number to guestrelations@blacklane.com. We want to find an effective solution to problems whenever they arise, therefore it is with deep regret that you did not receive support in a timely manner. I want to iterate that this is not the desired or expected experience for our guests, and we want to work to resolve your issue as soon as possible. Please do follow up using the mentioned email address. I thank you for reaching out and hope to address the matter with you soon. Best regards, Chloe

Posted 9 months ago

“Great drivers. Came on time. Pleasant experience overall.”

Helpful Report

Posted 10 months ago

Dear Sunil, Thank you for your fantastic review! We're delighted to hear that you had a pleasant experience and that our chauffeurs were punctual. Your satisfaction means the world to us and we’re thrilled to have met your expectations. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“It was good,all went well”

Helpful Report

Posted 10 months ago

Dear Alice, Thank you for your positive feedback! We’re glad to hear that everything went smoothly for you. Your satisfaction is what we strive for and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next trip! Best regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews