Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“There should be a number to call where you can reach a person to talk to and I'm still waiting for a credit for a cancellation.”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for sharing your feedback regarding your experience with Blacklane. I’m sorry to hear about the difficulty you faced in reaching us and the wait for your credit after a cancellation. We are always striving to improve our communication and support options, and your comment about having a direct line to reach us is very important. We are contactable on various telephone numbers, depending on your location in the world. You can find these on our website. The pre-authorisation hold we place on your account when booking your ride can take a while to show on your bank account. However, we usually reverse this charge as soon as you cancel your ride. If you would like clarification about this, please email your booking number to guestrelations@blacklane.com. Thank you for your patience, and we hope to restore your confidence in us for future journeys. Warm regards, Chloe

Posted 9 months ago

“Very satisfied, thank you”

Helpful Report

Posted 10 months ago

Dear Anita, Thank you for your wonderful feedback! We’re thrilled to hear that you are very satisfied with our service. Your satisfaction is our priority and we look forward to welcoming you again soon. Warm regards, Max

Posted 9 months ago

“Very professional”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for your fantastic feedback! We truly appreciate your recognition of our professionalism. At Blacklane, we strive to maintain high standards and are thrilled to know that our efforts resonate with you. We look forward to having you riding with us again in the future. Best wishes, Chloe

Posted 9 months ago

“On time and did a great job. 5”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for your fantastic feedback! We're thrilled to hear that your chauffeur was on time and that our service met your expectations. We look forward to providing you with excellent service again in the future. Best wishes, Chloe

Posted 9 months ago

“I have reserved for BSTDB's President several transportations to one of which the number of the driver was answered by a child and we had to contact Germany offices to connect us with the driver and finally provide us the correct phone number. For more than 1 hour we were searching for the driver. Moreover, to the next President transportation 2 different names of drivers provided which we did not know by the end of the day who will be the driver; all incedents took place in Istanbul.”

Helpful Report

Posted 10 months ago

Dear Rania, Thank you for telling us what occurred during your rides in Istanbul - I am sad to hear that these rides did not go smoothly for the President of BSTDB. A seamless, reliable experience is absolutely essential to what we do at Blacklane, and I am sorry we let you down. I have sent you an email about this to directly address what happened during these rides. As a valued guest, you deserve to receive the quality service you rightfully expect. I look forward to resolving this with you directly, and hope you will continue to choose Blacklane for future rides with BSTDB. Warmest regards, Chloe

Posted 9 months ago

“Excellent service , seamless.”

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Posted 10 months ago

Dear Mark, Thank you so much for your wonderful review! We're thrilled to hear that you found our service to be excellent and seamless. Providing a smooth experience for our customers is our top priority and it’s rewarding to know we met your expectations. We appreciate your support and look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Great transportation provider for my clients! Very reliable and communicates well.”

Helpful Report

Posted 10 months ago

Dear Janice, Thank you so much for your fantastic review! We're thrilled to hear that you find our services reliable and that our communication meets your expectations. Your clients deserve the best and we’re committed to delivering just that. We appreciate your support and look forward to seeing you and your clients again in the future. Warm regards, Max

Posted 9 months ago

“Great service, great communication, Smooth experience.”

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Posted 10 months ago

Dear Darius, Thank you for your wonderful review! We're thrilled to hear that you found our service and communication to be top notch. Smooth experiences are what we strive for and it’s fantastic to know we delivered on that for you. We can't wait to welcome you back for your next journey! Warm regards, Max

Posted 9 months ago

“All excellent”

Helpful Report

Posted 10 months ago

Dear Shaun, Thank you for taking the time to leave us such a wonderful review! We’re thrilled to hear that you found everything to be excellent. Your satisfaction is our top priority and it’s fantastic to know we met your expectations. We look forward to seeing you again in the future and providing you with another exceptional experience! Warm regards, Max

Posted 9 months ago

“very good and friendly service. The car was prestine.”

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Posted 10 months ago

Dear Steffen, Thank you so much for your fantastic review! We're delighted to hear that you experienced our friendly service and enjoyed a great vehicle during your ride. At Blacklane, we always aim to provide the best for our valued customers. We look forward to welcoming you on board again for your next journey! Warm regards, Max

Posted 9 months ago

“The driver was fine and the journey was fine but you do need to more accurately identify the pick up point and additionally find somewhere which is more salubrious.”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for letting us know about your Blacklane ride. Please accept our profound apologies for the delay in responding to your review. We expect our chauffeurs to have excellent local knowledge, enabling them to seamlessly carry out your journey. For us to fully understand the difficulty in locating your requested pick-up address, I kindly encourage you to email your booking number to guestrelations@blacklane.com. We really appreciate your feedback - it is invaluable in helping us understand whether we are providing the outstanding service we promise to. I hope that you will continue to consider Blacklane for your future rides. Best regards, Chloe

Posted 9 months ago

“Prompt, efficient, and very friendly! Cars are always clean and comfortable.”

Helpful Report

Posted 10 months ago

Dear Mary, Thank you for your wonderful review! We're thrilled to hear that you found our service prompt and efficient. We take great pride in maintaining clean and comfortable vehicles for our valued guests. Your positive feedback means a lot to us and we can't wait to welcome you back for your next journey with Blacklane! Warm regards, Max

Posted 9 months ago

“Excellent Service”

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Posted 10 months ago

Dear Mahesh, Thank you for your wonderful review! We are thrilled to hear that you experienced excellent service with us. Delivering a top notch experience is our primary goal and it’s gratifying to know that we met your expectations. We look forward to having the opportunity to see you again on your next journey with Blacklane! Warm regards, Max

Posted 9 months ago

“Professional and courteous.”

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Posted 10 months ago

Dear Richard, Thank you for your wonderful review! We’re thrilled to hear that you found our service professional and courteous. Our team works diligently to ensure that each ride is a pleasant experience and your kind words affirm our commitment to excellence. We look forward to welcoming you back on your next journey! Warm regards, Max

Posted 9 months ago

“Excellent service!”

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Posted 10 months ago

Dear Ernest, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience with us. At Blacklane, we pride ourselves on delivering outstanding service and your feedback truly motivates us to keep doing our best. We can't wait to welcome you back for your next ride! Warm regards, Max

Posted 9 months ago

“What an experience! We booked this as a treat for my husbands 50th to travel for our weekend away in stlye, and it really was! Gorgeous car, immaculate, great driver and just excellent service from start to finish!”

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Posted 10 months ago

Dear Tanya, Thank you so much for the wonderful review! We’re thrilled to hear that you chose Blacklane to celebrate your husband’s milestone birthday in style. It’s fantastic to know that you enjoyed the excellent service from our chauffeur. We strive to make every ride a remarkable experience and it’s delightful to see that reflected in your feedback. We look forward to welcoming you back for more memorable journeys in the future! Warm wishes, Max

Posted 9 months ago

“I recently used Blacklane for a trip from Manchester and had an excellent experience. My driver, Touseef Mazhar, was professional, punctual, and made the entire journey incredibly smooth and comfortable. From the moment I was picked up, Touseef demonstrated great courtesy and attention to detail. The car was spotless, well-maintained, and very comfortable — perfect for a relaxing ride. Touseef’s driving was calm and confident, and I truly appreciated how at ease he made me feel throughout the trip. This experience confirmed why I choose Blacklane: reliable service, high standards, and outstanding drivers like Touseef. I would absolutely recommend them and will be booking again in the future. Thank you for a great ride! Regards, Kathy”

Helpful Report

Posted 10 months ago

Dear Kathy, Thank you so much for taking the time to share your wonderful experience with Blacklane! We are thrilled to hear that your chauffeur provided you with such a professional and comfortable transfer. Our team prides itself on delivering high standards and it’s delightful to know that Touseef’s attention to detail and calm driving made your journey enjoyable. Your recommendation means the world to us and we look forward to seeing you again on your next trip! Warm wishes, Max

Posted 9 months ago

“It was very helpful that the driver guided us explaining some famous spots in London town.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your wonderful review! We are thrilled to hear that your chauffeur not only provided you with a safe and comfortable ride but also took the time to share insightful information about the iconic spots in London. We strive to create memorable experiences for our clients through our dedicated chauffeurs. We hope to welcome you back on your next journey! Warm regards, Max

Posted 9 months ago

“Excellent service”

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Posted 10 months ago

Dear Sandra, Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service. Your satisfaction is our top priority and it's always rewarding to know we've met your expectations. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Thought the tip was included - everything I read reflected this but apparently not!”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for your positive review. I hope you had a fantastic ride with us! Our prices include tolls, tips and taxes, so you do not have to worry about extra expenses during your journey. However, if your ride is in New York, you have the added option to include a tip via the Blacklane mobile app. This is due to New York legislation. Thank you for choosing Blacklane for your ride, and we very much hope to see you riding with us again. Warm regards, Chloe

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews