Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Very good service provided. On time pick up, smooth ride with a friendly driver in a clean comfortable car. I'll be back !”

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Posted 1 year ago

Dear Gregory, Thank you so much for your positive review! Hearing that you had a smooth, comfortable ride with our courteous driver means a lot to us. We’re thrilled to know you had a great experience and we can’t wait to welcome you back for the next one! Warmest regards, Veronica

Posted 11 months ago

“Puntual..good service.”

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Posted 1 year ago

Dear Michael, Thank you for your kind words and for leaving us this positive review! We’re glad our punctuality and service met your needs, and we hope to see you again on your next trip. Warm regards, Veronica

Posted 11 months ago

“Excellent Driver, very good vehicle, and right on time.”

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Posted 1 year ago

Dear Mr. E, It is great to know our high standards for our chauffeurs and vehicles were met on your recent journey. We aim to provide a seamless, luxurious service on every ride. Thank you for choosing to travel with Blacklane, and see you again soon! Best wishes Chloe

Posted 11 months ago

“Happy to had a ride after a long flight. Though I was too early the driver came quickly. Thanks.”

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Posted 1 year ago

Dear Paul, We greatly appreciate your excellent feedback! It’s fantastic to hear that your ride was a comforting end to your long flight and that our chauffeur was there promptly for you. It’s our pleasure to ensure you have a smooth and convenient experience. We look forward to welcoming you back on your next journey! Warmest regards, Veronica

Posted 11 months ago

“it was really good service”

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Posted 1 year ago

Dear Khulood, Thank you for the great review. We are very pleased that you enjoyed our service. Delivering a positive experience is what we strive for, and it’s wonderful to know we achieved that for you. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 11 months ago

“Excellent experience! From booking to communication to actual ride service was all outstanding.”

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Posted 1 year ago

Dear Juliann, Thank you for your positive feedback. We are glad to hear that your experience from booking to ride service was outstanding. Your kind words about our communication and overall service mean a lot to us, and we are dedicated to ensuring each journey is seamless and enjoyable. We look forward to welcoming you back for another wonderful ride! Warmest regards, Veronica

Posted 11 months ago

“You guys totally screwed this up. When we first booked the car and gave the flight info, your booking showed the wrong arrival time. I tried to call you to tell you that you had the wrong time, and was on hold for 30 minutes, so hung up. Then we texted you. We were told not to worry, you track the flight. The plane did not land at the time you had, it landed after 11:30, which was the scheduled arrival time when we booked the car. If I could give zero stars, I would. You are supposed to track the plane. You apparently didnt. When the passenger landed, no car was there and when she called you, no one ever picked up.”

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Posted 1 year ago

Dear Richard, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are very sorry to hear about the issues you faced during your recent booking. We also regret that you had difficulty reaching our team and we understand how crucial timely service is. We would like to look into this further, please share with us your bookings details to guestrelations@blacklane.com. Thank you once again for your feedback, and we hope to hear from you soon. Warm regards, Robin

Posted 11 months ago

“We are extremely satisfied with the service. Very easy to book transfer via the booking tool. Everything was well taken care of and the cars looked good and clean. The driver was always on time”

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Posted 1 year ago

Dear Valued Guest, It’s wonderful to know our app, vehicles and punctual chauffeurs made your experience enjoyable. We truly appreciate your kind words and look forward to welcoming you again in the future! Warm regards, Veronica

Posted 11 months ago

“Very good service”

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Posted 1 year ago

Dear Valued Guest, Thank you for your kind words! We’re delighted that you were pleased with our service. Your satisfaction means everything to us, and it’s great to know we were able to meet your expectations. We look forward to welcoming you back on your next ride! Warmest regards, Veronica

Posted 11 months ago

“Auto clean and spacious for two passengers and our luggage’s. Driver was patient waiting for us. Welcome sight after long flight Love Blacklane service”

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Posted 1 year ago

Dear Valued Guest, Thank you for your fantastic review. It's great to know our chauffeur provided a welcoming experience after your long flight. We appreciate your kind words about our service and look forward to welcoming you again on your next journey! Warm regards, Veronica

Posted 11 months ago

“Always keep you posted regarding trip, great fleet and wonderful drivers.”

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Posted 1 year ago

Dear Ms. Vicki V., Thank you for your kind words! We’re glad you enjoy our regular updates, top-notch vehicles, and wonderful chauffeurs. Your feedback means a lot to us! We look forward to welcoming you again soon! Warmest regards, Veronica

Posted 11 months ago

“Great service. Wish it was available in Jacksonville”

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Posted 1 year ago

Dear Ms. Joan M., Thank you for your fantastic review and for appreciating our service. We greatly value your suggestion about expanding to Jacksonville and will definitely keep it in mind as we continue to grow. We look forward to assisting you again in the future! Warm regards, Veronica

Posted 11 months ago

“Our driver was great!”

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Posted 1 year ago

Dear Valued Guest, Thank you for your wonderful feedback. We're so pleased to hear you had a positive experience with your chauffeur. Delivering high-quality service is our priority, and it’s great to know we met your expectations! We look forward to welcoming you on your next ride! Warm regards, Veronica

Posted 11 months ago

“Everything went very smoothly. Driver was waiting when we arrived. On the ride to the hotel he told us the history Of the areas we passing through in Vancouver. It was very interesting.”

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Posted 1 year ago

Dear Ms. Diana B., Thank you for the great review. We are happy to hear that everything went smoothly and that your chauffeur enriched your experience by sharing the history of Vancouver. It’s wonderful to know that you found the information interesting during your ride to the hotel. We look forward to welcoming you again for your next journey! Warmest regards, Veronica

Posted 11 months ago

“I would recommend this service to anyone! The website is very user-friendly, and the customer service is always responsive and efficient. We've never had an issue and trust Blacklane for our company travel needs.”

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Posted 1 year ago

Dear Ms. Ashley S., Thank you so much for your incredible review! It's great to hear that you found our website user-friendly and our customer service efficient. It brings us immense joy to know that you trust Blacklane for your company travel needs. We look forward to continuing to provide you with exceptional service in the future! Warmest regards, Veronica

Posted 11 months ago

“No worry pickup despite flight being delayed, text communication with driver before I even left home! Upon arrival, had my own private tour of Queens and Manhattan! Will definitely use again.”

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Posted 1 year ago

Dear Ms. Katherine P., Thank you for your fantastic review. We are glad to hear that your experience was worry-free, even with the delay, and that you enjoyed a private tour of Queens and Manhattan. Clear communication is so important to us, and we’re delighted you appreciated it. We look forward to welcoming you back for your next adventure! Warm regards, Veronica

Posted 11 months ago

“The driver very gentle, the car very clean”

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Posted 1 year ago

Dear Valued Guest, Thank you for your lovely review! Maintaining high standards is incredibly important to us, and it’s wonderful to know we’re on the right track. We look forward to serving you again soon! Warmest regards, Veronica

Posted 11 months ago

“It was practical to book and to have someone keep track of changes to my flight for the pickup but the experience itself wasn’t great. I couldn’t recognize my driver and he couldn’t recognize me, which made for a confusing experience and made me uneasy. I also received no assistance with my luggage during pick up and drop off. Not sure I would book it again for the price.”

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Posted 1 year ago

Dear Valued Guest, Thank you for sharing your experience with us. We appreciate your feedback regarding the challenges you faced with the chauffeur identification and luggage assistance. Your experience is important to us, and we take your concerns seriously - please reach us out with your booking number at guestrelations@balcklane.com. Once again, thank you for bringing these issues to our attention. Warm regards, Veronica

Posted 11 months ago

“Excellent service always”

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Posted 1 year ago

Dear Ms. Hannah L., Thank you for your wonderful review! We're delighted to know you consistently enjoy excellent service with us. Your satisfaction is our priority, and we appreciate your loyalty. Looking forward to welcoming you again soon! Warmest regards, Veronica

Posted 11 months ago

“Amazing service to and from LAX. Drivers were on time, cars were clean and we were greeted at baggage claim. I also found the rate was less than an Uber Black at the same time of day. Definetely will use Blacklane again!”

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Posted 1 year ago

Dear Ms. Kelli M., Thank you for your fantastic review! We’re so pleased to hear that you enjoyed our service to and from LAX. Our team works hard to ensure punctuality and cleanliness, so it’s wonderful to know that we made a positive impression. We can’t wait to welcome you back for your next journey! Warmest regards, Veronica

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews