Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Drivers are punctual & courteous. Excellent communication process.”

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Posted 11 months ago

Dear Tracey, Thank you for sharing your positive Blacklane experience. Communication is key to a great experience, and we're glad we could keep you informed throughout your journey. Your time is valuable, so it's integral that your chauffeur arrived on time! Hoping to see you again on your next journey. Warm regards, Chloe

Posted 11 months ago

“Great driver, great service!”

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Posted 11 months ago

Dear Bruce, Thanks for letting us know we are meeting the excellent service standards you expect! At Blacklane, it is crucial to us that our guests not only arrive safely at their destination but have an enjoyable experience throughout their journey. I'd like to thank you for choosing Blacklane. Warm regards, Chloe

Posted 11 months ago

“On time and good service.”

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Posted 11 months ago

Dear Judith, Thank you for your review. We're delighted that our service met your expectations and that your chauffeur arrived on time. We look forward to welcoming you back on your next ride! Warm regards, Chloe

Posted 11 months ago

“Unfortunately, I was charged twice for one service.”

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Posted 11 months ago

Dear Zayed, Thank you for sharing about your recent Blacklane booking. I am very sorry it did not live up to our usual seamless experience. Your concern may relate to the pre-authorisation hold we put on your bank account to secure your booking. However, to be sure, I kindly ask you to email your booking reference number to guestrelations@blacklane.com. We would be more than happy to investigate and resolve the matter for you. Kind regards, Chloe

Posted 11 months ago

“Used your service multi times in Miami. Always professional, punctual and helpful. Will continue to use when I am there.”

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Posted 11 months ago

Dear Deborah, We are so delighted to hear that you've had multiple positive experiences with us in Miami. Professionalism, punctuality, and helpfulness are the fundamentals of our service, and it’s fantastic to receive such lovely feedback. Thank you for choosing Blacklane. Warm regards, Chloe

Posted 10 months ago

“excellent driver. Very helpful and professional.”

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Posted 11 months ago

Dear Elizabeth, Thank you so much for your great review! I'm glad to know that your chauffeur was helpful and professional. At Blacklane, we strive to provide excellent service, and your kind words reaffirm our commitment. We can’t wait to welcome you on your next journey! Kind regards, Chloe

Posted 10 months ago

“Impeccabile compagnia che fa sembrare la perfezione qualcosa di semplice da raggiungere. Sotto ogni profilo, a partire dalla prenotazione -che, in tempo reale, organizza le informazioni e le gestisce- per continuare con i veicoli - attrezzatissimi con ogni confort- e concludere con la cortesia e la professionalità delle persone che si prendono davvero cura di noi passeggeri.”

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Posted 11 months ago

Dear Antonella, Wow, what an outstanding review! It is heartwarming to know that during every stage of your booking, we achieved quality and perfection. All of our Blacklane team, from our customer care colleagues to our chauffeurs, deeply care about the guest experience, and giving you a ride you won't forget. Thank you so much for choosing Blacklane. We look forward to welcoming you back very soon. Best regards Chloe

Posted 10 months ago

“Prompt attentive service. Added perk was the “tour guide” aspect as we were driving to our location.”

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Posted 11 months ago

Dear guest, We love hearing that our chauffeurs are delivering the outstanding service we strive for! Thanks for letting us know that your chauffeur was knowledgeable about the local sights, and provided you with some interesting information about your surroundings. We look forward to exceeding your expectations again for your next Blacklane ride. Best regards, Chloe

Posted 10 months ago

“A very nice driver was at the airport waiting for us and had a ver nice new Mercedes Benz van to carry 4 of us and luggage to Southampton.”

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Posted 11 months ago

Dear Bernd, Thank you for your wonderful feedback! We’re delighted that your driver made all four of you feel welcomed and that you enjoyed the comfort of our business class van. It's always our goal to provide exceptional service and a smooth ride for our guests. We hope to have the pleasure of driving you again in the future! Warm regards, Chloe

Posted 10 months ago

“Excellent service as usual!”

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Posted 11 months ago

Dear Linda, Thank you for taking the time to let us know about your Blacklane ride. I am thrilled to hear we delivered you with incredible service yet again! We want to provide a reliably luxurious service no matter the location, so we hope you'll choose us again for your next destination. Best regards, Chloe

Posted 10 months ago

“Excellent service. Will definately use Blacklane again.”

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Posted 11 months ago

Dear Leon, Your positive feedback means so much to us! Not only do we want guests to have an incredible journey, but we want to provide outstanding service again and again. Thanks for letting us know you will be choosing us again in future. We look forward to welcoming you back! Warm regards, Chloe

Posted 10 months ago

“Excellent communication, professional driver, clean and comfortable Mercedes van.”

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Posted 11 months ago

Dear Lauren, Thank you for letting us know you had an all-round great ride! We are delighted to hear that your chauffeur was professional and made sure you had a comfortable ride in our business class van. Excellent communication is what underpins a seamless, reassuring experience, so it's fantastic to know you appreciated this! We hope you continue to choose Blacklane for your future rides. Warm regards, Chloe

Posted 10 months ago

“Excellent service”

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Posted 11 months ago

Dear Vivek, Thank you for your positive review. We really appreciate when guests let us know we are achieving our goals! The service we wish to provide is luxurious, professional and gives you peace of mind, no matter where you are travelling to. Looking forward to seeing you again for your next trip. Kindest regards, Chloe

Posted 10 months ago

“great service”

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Posted 11 months ago

Dear Mark, Thanks for letting us know we are fulfilling our promises to deliver outstanding service for our guests. At Blacklane it is important that every ride is enjoyable, and that you travel in style. We look forward to driving you to wherever your next destination may be. Warm regards, Chloe

Posted 10 months ago

“Great service from the driver”

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Posted 11 months ago

Dear Stuart, Thank you for your review! We love hearing that our chauffeurs are delivering excellent service, and meeting your high expectations. We hope to have you on board again soon. Best regards, Chloe

Posted 10 months ago

“Cars immaculate, drivers on time and well dressed. Highly recommended.”

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Posted 11 months ago

Dear James, Thank you for your stellar review! We take great pride in maintaining immaculate vehicles and providing professional chauffeurs. Your recommendation means a lot to us, and we’re thrilled to have been able to meet your expectations. We can't wait for your next ride! Warm regards, Chloe

Posted 10 months ago

“Well behaved drivers and good quality vehicles”

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Posted 11 months ago

Dear Mehreen, We take great pride in our chauffeurs' professionalism and the quality of our vehicles, and it's heartening to hear that you noticed both during your journey with us. Thank you for taking the time to share your thoughts. We can't wait to welcome you back for your next ride! Warm regards, Chloe

Posted 10 months ago

“Lack consistency of being on time when picking me up. Happened too many times to have to wait for your drivers at the airport. Cars and drivers are always lovely.”

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Posted 11 months ago

Dear Sebastien, Thank you so much for sharing your feedback with us. It's great to hear that our chauffeurs and vehicles are living up to your high standards. Consistency and reliability are extremely important to us, so we really appreciate your feedback about having to wait at the airport for your ride. We will do everything in our power to prevent this in future. If you are still considering another ride, it would our pleasure to deliver an outstanding experience for you. Kind regards, Chloe

Posted 10 months ago

“Great experience from booking to drop off! Loved that I was able to bring my small dog with me.”

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Posted 11 months ago

Dear Aliza, Thank you for letting us know you had a seamless experience throughout your Blacklane booking! We're It's great to know that we could provide you with peace of mind, especially when travelling with your pet. We'd love to see you both again in the future. Warm regards, Chloe

Posted 10 months ago

“Although I rate the driver a 5* my son left a backpack on the back seat full of charger cords. We were his first drop off of the day and I left a message with him immediately after drop off and throughout the day. I never received a call back from him and lost out on around $150 of cords and blocks and backpack.”

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Posted 11 months ago

Dear Gloria, Thank you for taking the time to share your Blacklane experience with us. I would be keen to investigate the feedback you have shared. Could you kindly share your booking number with me via guestrelations@blacklane.com so I can look into this? I look forward to hearing from you. Best wishes, Dylan

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews