Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Driver was on time and pleasant.”

Helpful Report

Posted 1 year ago

Dear Ms. Kolette A., Thank you for your wonderful review! We're delighted your driver was punctual and made your trip enjoyable. It’s great to know we met your expectations and we look forward to welcoming you again soon. Warm wishes, Veronica

Posted 11 months ago

“I ordered this service for my wife. She enjoyed the driver and the vehicle was outstanding. The driver went above and beyond to make sure he met my wife’s needs. Thank you”

Helpful Report

Posted 1 year ago

Dear Valued Guest, Thank you for your fantastic review! We are so happy to hear that your wife had an outstanding experience with our chauffeur and vehicle. It’s wonderful to know that our team went above and beyond to meet her needs. Your appreciation fuels our commitment to providing exceptional service. We look forward to welcoming you both on your next journey! Warmest regards, Veronica

Posted 11 months ago

“Sometimes in the rush to book clients who gets buried in the computer as to feel overwhelmed...thank God for the US operators to fix any questions, payments and assure all is well. A shout out to Rochelle for a recent resolve to a changed credit card by the client. Blacklane is my go to for clients and the liberal change policy makes me a steady booker. Busy travel sellers appreciate good assistance in a world filled with folks changing items daily.”

Helpful Report

Posted 1 year ago

Dear Mr. Ken S., Thank you for your thoughtful review! We truly appreciate your kind words about our US operations and the support you received from Rochelle. We're dedicated to assisting busy travel sellers like yourself, ensuring a seamless experience even when challenges arise. We look forward to serving you and your guests again soon! Warmest regards, Veronica

Posted 11 months ago

“Excellent driver. Terrible traffic. He did his best to try and avoid it including suggesting we leave early if possible”

Helpful Report

Posted 1 year ago

Dear Ms. Felicity D., Thank you for your fantastic review! We’re glad to hear that your driver made every effort to handle the traffic delays. Our priority is to ensure a seamless journey, and we appreciate your patience and understanding. We look forward to welcoming you again on your next journey! Warmest regards, Veronica

Posted 11 months ago

“Service was great.”

Helpful Report

Posted 1 year ago

Dear Valued Guest, We’re delighted to hear that you enjoyed our service. Ensuring a smooth and enjoyable experience is always our goal, and we sincerely appreciate your kind feedback. We look forward to welcoming you back soon! Warm regards, Veronica

Posted 11 months ago

“great service”

Helpful Report

Posted 1 year ago

Dear Ms. Anita R., It's great to hear that you enjoyed our service. Providing a smooth and enjoyable experience is what we strive for, and we truly appreciate your kind words. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 11 months ago

“A service that you can rely on.”

Helpful Report

Posted 1 year ago

Dear Vilma, Thank you for your fantastic feedback. Knowing that you can count on us is what we strive for, and your feedback reinforces our commitment to excellence. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 11 months ago

“Blacklane is reliable, dependable and reasonably priced. Highly recommend!!”

Helpful Report

Posted 1 year ago

Dear Ms. D., Thank you for your recommendation! It means a lot to us, and we’re glad to know we could meet your expectations. Looking forward to assisting you again on your next adventure! Warm regards, Veronica

Posted 11 months ago

“Travis was great.”

Helpful Report

Posted 1 year ago

Dear Mr. Andrew M., Thank you so much for your kind words! We’re very happy to hear that Travis made a positive impression during your ride. Ensuring a great experience for our guests is what we aim for, and it’s wonderful to know we succeeded. We look forward to having you on board again soon! Warmest regards, Veronica

Posted 11 months ago

“My exec's are super pleased with the service provided by the drives. And I am grateful for the quality of service always provided by customer service reps. Greatly appreciated it!”

Helpful Report

Posted 1 year ago

Dear Ms. C., Thank you for your fantastic review. We are glad to hear that your executives are pleased with our service and that our customer service team met your expectations. We look forward to serving you again soon! Warm regards, Veronica

Posted 11 months ago

“Very nice drivers but now more often than not they show up with SUVs like Yukons or Suburbans and for one person it's a step down from even the Ubers I sometimes take which if you book in advance are luxury sedans. So have been doing Ubers more often. Too bad, in earlier times the cars matched the prices.”

Helpful Report

Posted 1 year ago

Dear Mr. W., Thank you for your feedback. We're glad you appreciate our drivers, but we're sorry to hear our recent vehicle selection hasn’t met your expectations. Your comments are important to us as we continually strive to improve, and we'll certainly share your feedback with our team. We hope to have the opportunity to welcome you again in the future. Warmest regards, Veronica

Posted 11 months ago

“super slick service.”

Helpful Report

Posted 1 year ago

Dear Ms. T., Thank you for your fantastic review! Our team works hard to ensure a smooth and enjoyable experience for all our passengers, and your feedback is truly appreciated. We look forward to serving you again soon! Warm wishes, Veronica

Posted 11 months ago

“Very attentive to our needs. Very kind and helpful. Ahead of time. Communication was top notch and we would defintely recommend to others as a very reliable company to book rides with.”

Helpful Report

Posted 1 year ago

Dear Mr. F., Thank you for your wonderful review! We're delighted you had a smooth, attentive experience and appreciate your kind words. We look forward to welcoming you again! Warm regards, Veronica

Posted 11 months ago

“Comfortable, clean & very helpful”

Helpful Report

Posted 1 year ago

Dear Ms. B., Thank you for your great review! We're glad you enjoyed our comfortable, clean service and helpful team. Your feedback means a lot to us. We look forward to welcoming you again! Warm regards, Veronica

Posted 11 months ago

“Chauffeur was on time, excellent delivery to the airport, great experience!”

Helpful Report

Posted 1 year ago

Dear guest, Thank you for your glowing review! We’re delighted to know that our chauffeur provided timely service and contributed to your great experience to the airport. We look forward to having you on board again soon! Best wishes, Chloe

Posted 1 year ago

“on time. driver easy to find”

Helpful Report

Posted 1 year ago

Dear Guest, Thank you for taking the time to review our service. We're delighted to hear that your driver was punctual and easy to find. We truly appreciate your support, and we look forward to welcoming you on board again soon! Best regards, Veronica

Posted 1 year ago

“My husband and I are very pleased with Blacklane. Always a pleasant driver, on time and great car. Do you have this service in Canada? We will be traveling to Vancouver and will be needing a car to get to our hotel. Best regards, Liz”

Helpful Report

Posted 1 year ago

Dear Ms. Liz, Thank you for your kind words! We’re delighted you and your husband have enjoyed your experiences with Blacklane. I’m happy to confirm that we offer our service in Vancouver. We look forward to welcoming you there and ensuring a smooth ride to your hotel. Best regards, Veronica

Posted 1 year ago

“Prompt, flexible, courtous, clean car - everything you could want”

Helpful Report

Posted 1 year ago

Dear Jack, Thank you for your great review! We're thrilled to hear that you found our service to be prompt and courteous, along with a clean car to enhance your experience. Your satisfaction is our utmost priority and it’s great to know we achieved that for you! We look forward to welcoming you back for your next journey! Warm regards, Max

Posted 11 months ago

“Excellent service! The car was super clean and tide, the driver was punctual and very polite. Thank you a lot!”

Helpful Report

Posted 1 year ago

Dear Beatriz, Thank you for your excellent review! We are thrilled to hear that you enjoyed our service, particularly the cleanliness of the car and the punctuality of our chauffeur. Your kind words are truly appreciated. We look forward to welcoming you back for your next journey! Warm regards, Max

Posted 11 months ago

“Blacklane was early for the pickup time but it was good because the check in at the airport took longer.”

Helpful Report

Posted 1 year ago

Dear Pauline, Thank you for your kind review! We’re thrilled to hear that our early arrival benefited your travel experience during the airport check-in. We always strive for punctuality to ensure a stress free journey for our guests. Looking forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews