Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Our chauffeur was there waiting for us when we flew into Vancouver. The transition was smooth and effortless.”

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Posted 11 months ago

Dear Michael, Thank you for sharing your wonderful experience! We're happy to hear that your arrival in Vancouver was smooth and effortless, thanks to your chauffeur. It's our mission to ensure a seamless transition for all our guests. We look forward to welcoming you back on your next journey! Warm regards, Veronica

Posted 10 months ago

“Surprised at the quality of the service provider by Blacklane, the drivers are polite and professional. They took care of our luggage and ensured we had a pleasant trip.”

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Posted 11 months ago

Dear William, Thank you for your wonderful review! We're delighted to hear that you were impressed with our drivers' professionalism and attentiveness. Making your journey pleasant is our top priority, and it's fantastic to know we succeeded! We truly appreciate your feedback and hope to welcome you aboard again soon. Warm regards, Veronica

Posted 10 months ago

“I was really expecting so much more when ordering with this company. When the car picked me up I thought to myself “I should have just ordered an uber black”. The driver was nice, but the car had a smell of smoke. There was no sign at the airport with my name. The car was a Lincoln Navigator and I was expecting a Mercedes or a car within that class of luxury. I was really disappointed that I spent more money on a car that I expected to have an exclusive experience. It fell short on so many levels. There was nothing that represented a luxury experience. I would not recommend spending this money when you can get a nicer car and experience through other ride share programs.”

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Posted 11 months ago

Dear Valued Guest, Thank you for taking the time to share your feedback about your recent experience with us. I sincerely apologize that the service did not meet your expectations. It is disappointing to hear that the vehicle did not provide the luxurious experience we aim for, and I understand how frustrating it can be when things fall short. We take our customers' feedback very seriously and would appreciate the opportunity to investigate your experience further. Please reach out with your booking details to guestrelations@blacklane.com so we can address your concerns directly. Warm regards, Veronica

Posted 10 months ago

“Courteous and helpful driver and a comfortable and clean van”

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Posted 11 months ago

Dear William, Thank you for your review! It's brilliant that your ride was a comfortable, and your chaffeur was courteous and helpful. Cleanliness and first-class service are key to a great experience, and it’s fantastic to know we met your expectations. We can’t wait to welcome you back in the future. Warm regards, Chloe

Posted 11 months ago

“Excellent Service. Driver was also very knowledgeable about local history which was nice as it took a while to get to the hotel.”

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Posted 11 months ago

Dear Margaret, Thank you for your comments about the excellent service you received on your recent Blacklane ride. These standards are exactly what we expect from our professional and knowledgeable chauffeurs! I am glad to know you arrived at your hotel safely, and wish you a pleasant trip. Hopefully you will consider Blacklane for your return journey! Best wishes, Chloe

Posted 11 months ago

“Best service, polite and knowledable drivers. Always on time.”

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Posted 11 months ago

Dear Manuel, Thank you for your wonderful review! We're delighted to hear that you found our drivers to be polite and knowledgeable, and that we were on time for your ride. We are always striving to deliver the best service, so thank you for letting us know we are succeeding. I look forward to having you on board with us again soon. Warm regards, Chloe

Posted 11 months ago

“The booking experience, vehicle and drive to my destination were all great. What let the experience down a little was that the driver hadn’t researched the destination (major train station in London) had programmed it into the satnav but didn’t know where the private taxi drop-off point was, I had to navigate him to it. Good driver otherwise.”

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Posted 11 months ago

Dear valued guest, Thank you so much for sharing your recent experience. I am sorry that your chauffeur wasn't able to provide a perfectly seamless experience with your drop-off at the train station. We expect all of our chauffeurs to have extensive local knowledge, and it is disappointing that this was not the case for your ride. While I am pleased you still had an enjoyable ride, I would really like to investigate your booking further. I kindly invite you to please email guestrelations@blacklane.com with your booking number, so we can make sure the issue is resolved for you. We really value your feedback and want to make sure every single aspect of your Blacklane experience is top-quality! I hope this drawback doesn't prevent you from considering Blacklane again in future. We would certainly love to have you on board again soon. Best regards, Chloe

Posted 11 months ago

“Excellent service as always.”

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Posted 11 months ago

Dear Serena, Thank you for letting us know we delivered on another enjoyable ride! It's amazing to hear that our service consistently meets your expectations. This is what drives us, and we can't wait to do even better on your next ride. Kindest regards, Chloe

Posted 11 months ago

“Great car and driver, navigation, and overall experience”

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Posted 11 months ago

Dear Sukrant, Thank you for your great feedback. We're delighted to hear that you enjoyed your entire Blacklane experience. Everything we do is dedicated to providing a seamless experience, and it really is our pleasure to deliver this for you. Hopefully you will join us again for another journey soon! Warm regards, Chloe

Posted 11 months ago

“Driver was on time and got us to hotel quickly.”

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Posted 11 months ago

Dear Paul, Thank you for your wonderful review! I am happy to know that your chauffeur was punctual and got you to your hotel in a timely manner. Providing a smooth and efficient service is what we strive for at Blacklane. I hope to see you on board again soon. Warm regards, Chloe

Posted 11 months ago

“Only Ok. Same level as Uber Black. Driver was very nice, but service and car itself not worth the premium ($250+), and definitely not same level as Blacklane in Europe (Paris and London). Don’t know if general level is lower in US (I suspect so) or if this was a one off.”

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Posted 11 months ago

Dear Mr. Philip, Thank you for your honest feedback. I apologize that your experience did not meet the premium expectations we've set, especially compared to our services in Europe. In order to investigate this directly and improve our service, we kindly ask you to contact us at guestrelations@blacklane.com and provide your booking details. Thank you for your valuable feedback -we look forward to resolving this for you and providing better service in the future. Warm regards, Veronica

Posted 11 months ago

“Amazing Service, Always arrive in time and professional. Keep you updated on drivers, arrival time or any changes well in advacne”

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Posted 11 months ago

Dear Ms. Karen, Thank you so much for your wonderful review! We’re pleased to hear that you appreciate our punctuality and professional service. Keeping you informed is part of our commitment to ensuring a seamless travel experience. We can’t wait to welcome you on your next journey with us! Warm regards, Veronica

Posted 11 months ago

“Prrompt pick up and a very nice driver. Excellent service, thank you.”

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Posted 11 months ago

Dear Hazel, Thank you so much for your kind words! It's great to hear that your pick-up was prompt and that our chauffeur provided excellent service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We can't wait to welcome you aboard again soon! Warm regards, Veronica

Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

Dear Ms. Aileen, Thank you for your warm words! We’re delighted our efforts resulted in a positive experience for you. Your satisfaction is our greatest reward, and we hope to welcome you back soon. Warm regards, Veronica

Posted 11 months ago

“Love blacklane for myself and for my clients always on time always very communicative and excellent service. Thank you.”

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Posted 11 months ago

Dear Ms. Candace, Thank you for your wonderful review. It's great to hear that you and your clients appreciate our punctuality and communication. Providing excellent service is our top priority, and it's heartening to know we've met your expectations. We look forward to assisting you again soon! Warm regards, Veronica

Posted 11 months ago

“Driver was excellent. Early and very pleasant .”

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Posted 11 months ago

Dear Ms. Angelika, Thank you for your wonderful review. We're so glad to hear that your driver made such a positive impression with their punctuality and pleasant demeanor. Your satisfaction means a lot to us, and we can't wait to welcome you back for your next journey! Warm regards, Veronica

Posted 11 months ago

“Great service!”

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Posted 11 months ago

Dear Valued Guest, Thank you for your great feedback! We're delighted to hear that you enjoyed our service. Your satisfaction is our top priority, and we appreciate your support! We look forward to welcoming you back on your next journey. Warm regards, Veronica

Posted 11 months ago

“Easy to use website and professional drivers.”

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Posted 11 months ago

Dear Ms. Tracy, Thank you for your kind words! We're delighted to hear that you found our website easy to navigate and enjoyed the professionalism of our drivers. Your satisfaction is our top priority, and we strive to provide a seamless experience for all our guests. We look forward to serving you again in the future! Warm regards, Veronica

Posted 11 months ago

“Great service. Arrived on time. Friendly and respectful driver.”

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Posted 11 months ago

Dear Ms. Anne, Thank you for sharing your experience! It’s wonderful to hear our team’s punctuality and friendliness made a difference. Your satisfaction is our top priority, and we’re grateful for your trust in us. We can't wait to welcome you back for your next journey! Warm regards, Veronica

Posted 11 months ago

“Driver never showed up to my clients hotel. In fact, I had a persuade her to use you guys. She wanted to use the hotels transfer service.. this made me look so bad as a travel agent.”

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Posted 11 months ago

Dear Ms. Allison, Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the missed pickup. If you could provide your booking details to guestrelations@blacklane.com, we would be happy to investigate this further and ensure we address your concerns. Your feedback is invaluable in helping us improve our services. Best wishes, Veronica

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews