Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“It was easy to use service. Timing went perfectly. Quite a costly.”

Helpful Report

Posted 10 months ago

Dear valued guest, Your honest feedback is really valuable to us, thank you for taking the time to share it. Delivering a seamless, reliable service is integral to how we operate, and is part of the reason we consider ourselves a premium provider. Wherever possible, we will always go the extra mile to accommodate your needs and wants. We would gladly hear how we can improve your Blacklane experience, so that you feel we are worth the cost. I kindly encourage you to email us with your booking number at guestrelations@blacklane.com. Please let us know how we can be the best of the best. Warmest wishes, Chloe

Posted 10 months ago

“Nearly impossible to find driver after a concert. Only a postcode to find him, took three phone calls and texts to get him to finally drop his location and even then we couldn’t find him. The app needs to have the exact dropped location pin, 40mins of hell trying to find the car”

Helpful Report

Posted 10 months ago

Dear Emma, Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulty you faced in locating your driver after the concert. This is certainly not the smooth, hassle-free experience we aim to provide. Your feedback is invaluable, and we'll be addressing this issue to ensure our app provides clearer location guidance in the future. If you'd like to discuss this further, please reach out to us at guestrelations@blacklane.com. We would appreciate the opportunity to make things right for you. Warm regards, Chloe

Posted 10 months ago

“EXCELLENT DRIVER”

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Posted 11 months ago

Dear Charles, Thank you so much for letting us know your chauffeur provided you with amazing service! This is exactly what we aim for at Blacklane. From booking to destination, we hope to deliver a seamless and luxurious experience. I hope you will book with us again soon. Best regards, Chloe

Posted 10 months ago

“Drivers were smart , polite and friendly and arrived on time . Lovely clean cars and efficient service . Would recommend and use again . Thank you !”

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Posted 11 months ago

Dear Ms. Claire, Thank you so much for your glowing review! We’re thrilled to hear that our drivers made a positive impression with their professionalism and friendliness, and that you found our vehicles to be clean and well-maintained. Your recommendation truly means a lot to us. We can’t wait to welcome you back for your next ride! Warm regards, Veronica

Posted 10 months ago

“I have used Blacklane in Barcelona for a ride from the hotel to the port, and another ride from the port to the airport. Both rides were time sensitive and Blacklane chauffeurs were extremely prompt and arrived 15-20 minutes before scheduled time to ensure safe timing of the ride. The cars were very clean and the drivers were very respectful, polite, and professional. I highly recommend Blacklane for rides and would use them again in the future.”

Helpful Report

Posted 11 months ago

Dear Ms. Genevieve, Thank you very much for your wonderful feedback. We are delighted to hear that both of your chauffeurs arrived promptly, ensuring your journeys were seamless and stress-free. Your recommendation means a great deal to us. We truly value your trust and look forward to welcoming you again on future journeys. Best regards, Veronica

Posted 10 months ago

“Drivers were on time, sedans clean, and very professional. Thank you.”

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Posted 11 months ago

Dear Sabrina, Thank you for your excellent review! I'm pleased that our chauffeurs were punctual, and that you found our vehicles of a high standard. We want each ride to be enjoyable for you, and it’s great to know we met your expectations. We can’t wait to welcome you back on your next journey! Best wishes, Chloe

Posted 10 months ago

“When I specifically ordered a Mercedes Benz Sprinter as there were four passengers with 6 large and 4 small pieces of luggage a large SUV arrived. NOT ACCEPTABLE. It meant that one person was in the front passenger’s seat, two in the back seat and one in the single third row seat as the double seat had to be folded down to accommodate the luggage. A very uncomfortable ride from the airport to the hotel. VERY DISAPPOINTED IN BLACKLANE.”

Helpful Report

Posted 11 months ago

Dear Paul, Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear that your recent ride did not meet your expectations and caused discomfort during your journey. This is certainly not the valued service standard we strive to provide. Your feedback is important, and I want to ensure we address this issue effectively. If you could please provide your booking details to guestrelations@blacklane.com, we will investigate the matter further and work towards a solution for you. Warm regards, Veronica

Posted 10 months ago

“Very good service, courteous drivers. Much recommended.”

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Posted 11 months ago

Dear guest, Thank you for your kind words! We're thrilled to hear that you had a great experience with our courteous chauffeurs. Your recommendation means a lot to us. We look forward to serving you again in the future! Warm regards, Chloe

Posted 10 months ago

“Very good”

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Posted 11 months ago

Dear Raul, Thank you for your positive feedback! At Blacklane, guests' peace of mind is of utmost importance, and I'm so glad you had a great experience during your ride. We look forward to seeing you on board again soon! Warm regards, Chloe

Posted 11 months ago

“Everything was perfect. Pick up on time, great car, and excellent service throughout.”

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Posted 11 months ago

Dear Hany, Thank you for your fantastic review! We always want to provide a luxurious, seamless experience from start to finish. Timeliness, quality vehicles, and outstanding service are our top priorities, and it’s wonderful to know we delivered these for you! Wherever you are travelling next, I hope Blacklane can be part of your journey. Best wishes, Chloe

Posted 11 months ago

“On time, great service”

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Posted 11 months ago

Dear Diane, Thank you for your invaluable feedback. We're thrilled to hear that our service was punctual and met your expectations. Timeliness and quality are what we aim to deliver Blacklane, and we look forward to achieving these again on your next ride. Warm regards, Chloe

Posted 11 months ago

“Excellent service, would highly recommend.”

Helpful Report

Posted 11 months ago

Dear Chris, Thank you so much for your wonderful review! We truly appreciate your recommendation and are delighted to hear that you enjoyed our service. Looking forward to welcoming you aboard again soon! Warm regards, Chloe

Posted 11 months ago

“Very kind gentleman was waiting for us. He held onto our luggage as we got some currency exchanged. It was really appreciated for his conversation and safe driving.”

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Posted 11 months ago

Dear Virginia, Thank you for your wonderful feedback! We're delighted to hear that our driver provided such kind service and made your experience more enjoyable. Looking after your luggage while you exchanged currency is just one of the ways we aim to go the extra mile for our guests. We sincerely hope you will be travelling with us again soon! Warm regards, Chloe

Posted 11 months ago

“Easy to order online. Great service, everything right on time. Driver very personable, car clean and comfortable. I would recommed Blacklane to anyone.”

Helpful Report

Posted 11 months ago

Dear Christopher, Thank you for your wonderful review! We're delighted to hear that your experience with Blacklane was smooth and enjoyable. Ensuring our guests have clean, comfortable rides with personable drivers is what we strive for every day. We really appreciate your recommendation and look forward to welcoming you back soon! Warm regards, Chloe

Posted 11 months ago

“My first experience with Black Lane. It was great. Will use the service again when in the Northern Virginia. Thank you!!”

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Posted 11 months ago

Dear Dorothy, Welcome to Blacklane! Thank you so much for sharing your thoughts about your first ride. We’re delighted to hear that you had a great first journey. It’s always our goal to provide an exceptional service. We're looking forward to seeing you in Northern Virginia! Warm regards, Chloe

Posted 11 months ago

“On time as expected”

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Posted 11 months ago

Dear Lawrence, Thank you for sharing your feedback. Providing a prompt, dependable experience is our top priority, and it's great to see we hit the mark for you. I hope you will consider us again for your next ride. Warm regards, Chloe

Posted 11 months ago

“Very difficult to reach an agent. I was on hold for 35 minutes and finally hung up and used another company.”

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Posted 11 months ago

Dear Marilyn, Thank you for your feedback regarding your recent experience with us. I sincerely apologise for the difficulty you faced in reaching our team. We really do value your input and hope you’ll consider giving us another try in the future. If you would like us to thoroughly investigate what went wrong for you, we will gladly do so. Please email us at guestrelations@blacklane.com. Warm regards, Chloe

Posted 11 months ago

“Amazing service! Big clean cars, great communication, very prompt amd reliable.”

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Posted 11 months ago

Dear Venecia, Thank you for taking the time to give your feedback. I'm thrilled to hear that you enjoyed our spacious and clean cars, along with our excellent communication and reliable service. Your review really does mean the world to us, as it helps us know we are meeting the high standards we strive for every day. We look forward to welcoming you aboard again soon! Kind regards, Chloe

Posted 11 months ago

“Loved our driver. He was fantastic!!”

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Posted 11 months ago

Dear Peter, Thank you for your great review! We're excited to hear that you loved your chauffeur and had a fantastic experience with us. This truly is the standard we expect to meet on every journey. We hope to welcome you on board again soon for another memorable ride. Best wishes, Chloe

Posted 11 months ago

“Very reliable, fair pricing, great service”

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Posted 11 months ago

Dear Donna, Thank you so much for your review. I'm so pleased to hear you enjoyed our service and found us to be good value. We definitely pride ourselves on delivering reliable, high-quality experiences, so it's great to have confirmation from you! See you again soon for your next ride. Warm regards, Chloe

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews