Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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English

“Excellent, reliable service.”

Helpful Report

Posted 11 months ago

Dear Sharon, Thank you so much for your excellent review! We are delighted to know that you found our service to be reliable. Your satisfaction is of the utmost importance to us and we are committed to maintaining this level of excellence for all our clients. We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“I always appreciate the professionalism of your drivers & have had a great experience every time I have booked with you! Thank you!”

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Posted 11 months ago

Dear Chris, Thank you so much for your amazing review! We’re delighted to hear that you consistently experience professionalism from our chauffeurs and enjoy booking with us. Providing you with a great experience is our primary goal and your kind words truly motivate us! We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Great service Second time using your service and it's been awesome”

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Posted 11 months ago

Dear Darcy, Thank you for your amazing feedback! We’re delighted to hear that you enjoyed your experience with us for the second time. Providing consistent and exceptional service is our priority and it’s wonderful to know we continue to meet your expectations. We look forward to welcoming you back again soon! Warm regards, Max

Posted 11 months ago

“Very poor last time. Emirates made the reservation for my trip to the Houston airport on May 21 at 16:55. I was surprised to receive an e-mail in the morning of May 21 that my reservation had been canceled. I called Emirates, who tried to call Blacklane to rectify the situation, but couldn’t get through. I stayed on the phone for over an hour, and then got cut off. They gave me a number to call, and I called that number, and waited and waited. Finally one living breathing person responded. She spent another 5 to 10 minutes, and then wanted to transfer me to another department. To my surprise, I was transferred back to the same place where I started, listening to the same music and announcements. By this time, I’ve spent about three hours on this, and was running out of time. I then made a new reservation, which cost me $196.00. to get to the airport. I want this charge refunded.”

Helpful Report

Posted 11 months ago

Dear Pk, Thank you for sharing your experience and we deeply regret the challenges you faced with your reservation. It’s truly disappointing to hear about the cancellation and the difficulties you encountered while trying to resolve the issue. Your feedback is very important to us and we are committed to improving our services. Please reach out to our support team at guestrelations@blacklane.com, so we can assist you further. Thank you for your understanding, and we hope to make this right for you. Warm regards, Max

Posted 11 months ago

“Always dependable and great service”

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Posted 11 months ago

Dear Vickie, Thank you for your wonderful review! We’re so glad to hear that you find our service dependable and great. Providing consistent quality is what we aim for and it’s fantastic to know we’re meeting your expectations! Looking forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Driver was on time - very clear communication for meeting spot . Car was very clean and journey was quick . Driver was very professional and friendly!”

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Posted 11 months ago

Dear Nirav, Thank you for your kind words! We're delighted to hear that your chauffeur was communicative and provided a quick journey. Professionalism and friendliness are what we strive for and it's wonderful to know we met your expectations! We look forward to seeing you again soon. Best wishes, Max

Posted 11 months ago

“prompt polite efficient helpful excellent”

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Posted 11 months ago

Dear Peggy, Thank you so much for your fantastic review! We’re delighted to hear that your experience with Blacklane was excellent. Providing polite and efficient service is at the core of what we do and it’s wonderful to know we met your expectations. We look forward to seeing you again in the future. Warm regards, Max

Posted 11 months ago

“Lovely driver car clean they where on time”

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Posted 11 months ago

Dear Charles, Thank you for your lovely review! We’re delighted to hear that your chauffeur was on time and that you enjoyed a clean vehicle. Delivering a reliable and pleasant experience is our mission and your feedback truly motivates us! We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Excellent and courteous service. Driver was very professional, polite, and knowledgeable.”

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Posted 11 months ago

Dear Victoria, Thank you for your stellar review! We’re delighted to hear that you experienced excellent and courteous service from your chauffeur. Professionalism and politeness are core values for us and it’s wonderful to know our team made a positive impression. We can’t wait to seeing you again! Warm regards, Max

Posted 11 months ago

“Kind & professional driver, I was well received.”

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Posted 11 months ago

Dear Marcus, Thank you for your kind words! We’re delighted to hear that your chauffeur was both professional and welcoming. Ensuring our clients feel well taken care of is what we strive for and it’s rewarding to know we succeeded during your ride. Looking forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“very good service”

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Posted 11 months ago

Dear Valued Customer, Thank you for your excellent review! We’re delighted to hear that you enjoyed our service. Providing quality experiences is what we aim for and it’s great to know we met your expectations. We look forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“Driver wa s on time, had a sign and was very polite. He helped loading n unloading suitcases.”

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Posted 11 months ago

Dear Len, Thank you for your excellent review! We’re delighted to hear that your chauffeur was punctual and provided polite assistance with your luggage. Our team is dedicated to ensuring a smooth experience from start to finish and your kind words truly motivate us! We look forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“professional”

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Posted 11 months ago

Dear Valued Customer, Thank you so much for your excellent review! We’re delighted to know that you found our services to be professional. Providing a top notch experience for our clients is what we strive for and your feedback truly motivates us to keep up the great work! We look forward to seeing you again in the future. Kind regards, Max

Posted 11 months ago

“Driver waited long due to delayed arrival, but very kind and good service.”

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Posted 11 months ago

Dear Moon, Thank you for your kind review! We’re delighted to hear that despite the delay, your chauffeur provided excellent service and was so considerate. We strive to ensure a positive experience for all our clients and it’s wonderful to know that we achieved that for you! Looking forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“Did the job well. Comfortable car. Had a good chat with driver about cars.”

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Posted 11 months ago

Dear Bill, Thank you for your fantastic review! We’re delighted to hear that you had a comfortable ride and enjoyed a good chat with your chauffeur about cars. Engaging conversations and a cozy atmosphere are what we strive for! We look forward to seeing you on your next journey! Warm regards, Max

Posted 11 months ago

“Why did you send me a “Summer Gift” of $50 which doesn’t work?? I tried multiple times. It’s a horrible experience!”

Helpful Report

Posted 11 months ago

Dear Sidney, Thank you for bringing this to our attention. We’re truly sorry to hear about your frustrating experience with the “Summer Gift” and appreciate your feedback. Please reach out to our support team at guestrelations@blacklane.com so we can resolve this issue for you. Thank you again for your patience, and we look forward to assisting you further. Warm regards, Max

Posted 11 months ago

“Prompt communication and all on schedule”

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Posted 11 months ago

Dear Jackie, Thank you for your amazing review! We’re delighted to hear that our communication was prompt and everything was on schedule. Our team works hard to provide a seamless experience and your feedback reassures us that we’re on the right track! Looking forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

“On time, very friendly and polite”

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Posted 11 months ago

Dear Valued Customer, Thank you so much for your kind review! We’re delighted to hear that your experience with our team was positive and that our chauffeur was both on time and friendly. Providing excellent service is our top priority and your feedback truly means a lot to us. We look forward to seeing you again soon! Warm regards, Max

Posted 11 months ago

“Driver was polite, on time, efficient, and got us to our destination quickly. Car/van was immaculate. Another good BLACKLANE experience.”

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Posted 11 months ago

Dear Mr. P, Thank you for the fantastic review! It is brilliant to know that your chauffeur was polite, and that you enjoyed a smooth journey in an immaculate vehicle. This is the level of service we pride ourselves on! Your continued choice to ride with Blacklane means so much to us. We'll be thrilled to see you again soon on your next journey. Best regards, Chloe

Posted 11 months ago

“Great service.”

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Posted 11 months ago

Dear Marlize, Thank you for your wonderful review! We’re delighted to hear that you received great service from us. Ensuring our clients have a fantastic experience is what we strive for and your feedback truly motivates us! Looking forward to seeing you again soon. Warm regards, Max

Posted 11 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews