Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,637 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

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About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

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Anonymous

Anonymous // 01/01/2019

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“Amazing service. Real VIP treatment. Takes the stress out of travel.”

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Posted 10 months ago

Dear Sally, Thank you for your amazing review! We're thrilled to hear that our service helped make your travel stress free and gave you that VIP treatment we always aim for. We can't wait to welcome you back for your next journey! Warm regards, Max

Posted 9 months ago

“Outstanding service. Very professional.”

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Posted 10 months ago

Dear Daniel, Thank you so much for your outstanding review! We're thrilled to hear that you found our service to be professional. Our team takes great pride in delivering the highest level of service to all our clients. We look forward to serving you again soon! Best wishes, Max

Posted 9 months ago

“Black Lane drivers are courteous in person and on the road punctual and patient”

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Posted 10 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We take great pride in our chauffeur's professionalism and attentiveness both on the road and in person. It's fantastic to hear that their courtesy and punctuality made a positive impact on your experience. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Juste on time with a very good and nice driver”

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Posted 10 months ago

Dear Martine, Thank you for your wonderful feedback! We are thrilled to hear that your chauffeur was both nice and punctual. At Blacklane, we take great pride in our professional drivers and their commitment to providing an excellent experience. We can’t wait to see you again on your next journey! Warm regards, Max

Posted 9 months ago

“Had a wonderful, relaxing experience with Blacklane. Would highly recommend!”

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Posted 10 months ago

Dear Bonnie, Thank you for your wonderful review! We’re thrilled to hear that you had a relaxing experience with us. Your recommendation means a lot and we’re dedicated to making every journey as enjoyable as yours. We can’t wait to welcome you back soon! Warm regards, Max

Posted 9 months ago

“I have been using Blacklane in Europe and this is my first time booking it in Malaysia. Service quality and punctuality are equally maintained at it best.”

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Posted 10 months ago

Dear Jun, Thank you for your wonderful feedback! We are thrilled to hear that our service quality and punctuality met your expectations in Malaysia, just as they do in Europe. It's always our goal to provide a seamless experience for our valued clients. We look forward to seeing you again on your future travels! Warm regards, Max

Posted 9 months ago

“Excellent”

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Posted 10 months ago

Dear Valued Guest, Thank you for the excellent review! We strive to provide top notch service and it brings us joy to know that we met your expectations. Your satisfaction is our priority and we're delighted to have had the opportunity to serve you. We look forward to welcoming you back soon! Warm regards, Max

Posted 9 months ago

“Excellent service. We used Blacklane for transfers to and from Laguardia and our hotel on the upper side. We were notified prior to pickup and the driver arrived on time. The vehicles were new, clean and very comfortable. We will be repeat customers and have already recommended their service to others.”

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Posted 10 months ago

Dear Keith, Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with our service, especially regarding the timely notifications and comfortable vehicles. Your recommendation means a lot to us and we look forward to welcoming you back on your next journey. Warm regards, Max

Posted 9 months ago

“Good Correspondence, punctual, clean car, friendly and helpful driver, very good service.”

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Posted 10 months ago

Dear Gitte, Thank you for your fantastic review! We’re thrilled to hear that you appreciated our punctuality, cleanliness and the friendly demeanor of our driver. Providing excellent service is our top priority and it's wonderful to know we met your expectations. We look forward to welcoming you on board again soon! Warm regards, Max

Posted 9 months ago

“The cars are immaculate, and the driver Thomas Sureau was professional and friendly. I will use this service again.”

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Posted 10 months ago

Dear Andrew, Thank you for your wonderful review! We're thrilled to hear that you found our cars immaculate and that your chauffeur made a positive impression with his professionalism and friendliness. We truly appreciate your support and look forward to welcoming you back for your next ride. Warm regards, Max

Posted 9 months ago

“I really appreciate the service from my Chauffeurs Mr. Vijay M, Mr. Francisco Clase, Mr. Azeem Ahamed and Mr. Udaya Kumar P Thank you so much for making my trip memorable.”

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Posted 10 months ago

Dear Justinmichaelraj, Thank you so much for your wonderful review! We're thrilled to hear that your chauffeurs made your trip memorable. At Blacklane, we strive to provide exceptional service and it's fantastic to know that our team made such a positive impact on your experience. We look forward to welcoming you aboard again soon! Warm regards, Max

Posted 9 months ago

“Our driver, Tewodros Belete, was excellent. He arrived about 15 minutes early. He was very professional, yet personable. We had the priviledge of experiencing Tewodros’ excellent service in the past with Blacklane. He is an excellent and safe driver!”

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Posted 10 months ago

Dear George, Thank you for your wonderful review! We're thrilled to hear that Tewodros provided you with excellent service once again. His professionalism and personable approach are qualities we value highly in our team. It's always a pleasure to have returning clients like you, and we look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“I booked once then cancelled. Then I booked again. Was sent a confirmation for two cars 48 hours ahead. I messaged them and confirmed that I only had one car booked. When we arrived at the airport two cars showed up and I told them I had cancelled one. Driver was good very professional. We ended up getting charged for two cars. Talk to them over the phone when you book so there is no confusion.”

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Posted 10 months ago

Dear Lissa, Thank you for your feedback regarding your recent booking experience. I sincerely apologise for the confusion surrounding the number of vehicles you had booked, and I appreciate your diligence in communicating this with us. It is great to hear that your chauffeur was professional during your ride — our team takes pride in providing friendly and helpful service. I completely understand how frustrating it can be when there are discrepancies with bookings. We will always do whatever we can to prevent this for you. If you would like us to take a deeper look into what happened here, please kindly send us an email with your booking number to guestrelations@blacklane.com. Please do feel free to contact us by phone for the added reassurance that your bookings have been placed correctly - we are always happy to do this for you. Wishing you an even better ride on your next booking! Warm regards, Chloe

Posted 9 months ago

“I booked a First Class ride with Blacklane (Booking #103589960) for 3:55 am to Gatwick, hoping for a seamless and safe transfer. Unfortunately, the experience was the exact opposite — upsetting and distressing. The driver arrived at the wrong location and had no idea where he was. I was left alone on the street in the middle of the night, calling him repeatedly to guide him. This completely defeated the purpose of choosing Blacklane over cheaper alternatives like Uber — I paid a premium to avoid this very situation. When he eventually arrived, he did not assist me with my heavy luggage — I had to drag it three blocks alone. Worse, he was rude, combative, and argumentative throughout the journey, making me feel extremely unsafe. As a woman traveling alone at 4 am, this was terrifying. I reached out to Blacklane immediately, asking for a full refund and assurances this would be addressed, but received only an automated response. For nearly £300, I expected professional service and basic decency — neither of which were delivered. I cannot recommend Blacklane based on this experience. If safety and reliability matter to you, look elsewhere.”

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Posted 10 months ago

Dear guest, Thank you so much for taking the time to share about your experience. I am truly sorry we failed to deliver the service we promised for your early morning ride to Gatwick. You are absolutely right to expect a first-class service from us. As you have kindly provided your booking number and an explanation of your journey, I have reached out to you by email to discuss the matter further. We take your feedback incredibly seriously, and a full investigation is being carried out into what went wrong on your ride. Safety and reliability are the cornerstones of any service, let alone a premium one. Therefore, it is essential we get these right. I hope we are able to resolve the matter for you, and that we are able to restore some of your trust in us. Best regards, Brooke

Posted 10 months ago

“Very nice service, driver was excellent”

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Posted 10 months ago

Dear John, Thank you for your wonderful review! We're thrilled to hear that you had a great experience and found our chauffeur to be excellent. Our team strives to provide top notch service and it’s always rewarding to receive such positive feedback. We look forward to welcoming you aboard again soon! Warm regards, Max

Posted 9 months ago

“Great service and flexibility for last minute request.”

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Posted 10 months ago

Dear Natalie, Thank you for your wonderful review! We're thrilled to hear that you appreciated our service and flexibility with your last minute request. At Blacklane, we strive to make every experience as smooth as possible and it’s great to know we met your needs. Looking forward to welcoming you on board again soon! Warm regards, Max

Posted 9 months ago

“Everything was fantastic and the driver was very good”

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Posted 10 months ago

Dear Jack, Thank you for your fantastic review! We’re thrilled to hear that you had a great experience and that our chauffeur met your expectations. Your satisfaction is our top priority and we look forward to providing you with another excellent ride soon. Warm regards, Max

Posted 9 months ago

“We were picked up promptly by our appointed driver who was very nice and helpful our car was immaculate would use you again if in Budapest”

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Posted 10 months ago

Dear Anne, Thank you so much for your wonderful review! We're thrilled to hear that your chauffeur was prompt and helpful and that you found your vehicle to be immaculate. Providing excellent service is our priority and we can't wait to welcome you back if you find yourself in Budapest again! Warm regards, Max

Posted 9 months ago

“Cars were meticulous, and the drivers were very professional”

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Posted 10 months ago

Dear Michael, Thank you for your fantastic review! We're delighted to hear that you found our vehiclesmeticulous and our chauffeurs professional. Our team takes great pride in providing a top notch experience and your kind words truly motivate us to keep up the great work. We look forward to seeing you again soon! Best regards, Max

Posted 9 months ago

“Always on time and the cars were spotless”

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Posted 10 months ago

Dear Michael, Thank you for your fantastic review! We're thrilled to hear that our punctuality and the cleanliness of our vehicles met your expectations. Your satisfaction is our top priority and we look forward to welcoming you back on board soon. Best regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,637 reviews