Blacklane GmbH Reviews

Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

4.7 Rating 3,638 Reviews

100 %

of reviewers recommend Blacklane GmbH

Company Reviews

Info

About Blacklane GmbH:

Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.

Visit Website

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“On time and great vehicle with friendly service”

Helpful Report

Posted 10 months ago

Dear Randolph, Thank you for your fantastic review! We are thrilled to hear that your experience with Blacklane was seamless, with timely service and a great vehicle. Our team works hard to provide friendly and professional service and it’s wonderful to know that it made your trip enjoyable. We look forward to serving you again soon! Best wishes, Max

Posted 9 months ago

“The ride to the hotel was good. My Flight was delayed and it took a while before the luggage came. I didn't see anyone holding my name up when leaving the airport arrival hall I was waiting outside the airport and finally called the driver. He said he was inside and I didn't stop to him but when he showed me the name he was holding up it wasn't mine, it was the name of his next pick up . He repeatedly told me during the ride to the hotel that my flight was late and I took long to come out. I thought Blacklane accommodated for late flight arrivals less than 30 minutes.”

Helpful Report

Posted 10 months ago

Dear Guest, Thank you for taking the time to share about your recent experience with us. I am deeply sorry that this was not the seamless journey we strive for. While mistakes can sometimes happen, we always aim to prevent any negative impact to our guests' journey. Please accept our apologies that your chauffeur was not holding the correct name for your arrival. For airport pick-ups, we have a complimentary waiting time of 60 minutes. Our chauffeurs also track your flight and are expected to accommodate delays. I would really like to investigate what happened during your ride, as it is not acceptable for your chauffeur to express frustration regarding your flight delay. If you are able to forward your booking number to guestrelations@blacklane.com, I would be glad to investigate this for you. I sincerely hope you will continue to choose Blacklane again for future rides - it really would be our pleasure to have you riding with us. Warmest regards, Chloe

Posted 9 months ago

“Our driver was AMAZING! We had a ridiculously long wait at baggage claim - over 1.5hrs and our driver was kind and respectful and understanding. I was so grateful of his patience, kindness, and overall service. He was empathetic and calmed me down from the annoyance I was in. He also had water and the AC (as the NYC heatwave was already in full swing). I am truly recommending this service to my network of executives and fellow ABPs at Google. Thank you!”

Helpful Report

Posted 10 months ago

Dear Sara, Thank you so much for your amazing review! We're thrilled to hear that your chauffeur provided such exceptional service during your wait at baggage claim. It’s wonderful to know that his empathy and attentiveness made a difference in your experience, especially in the heatwave. We appreciate your recommendation and we are committed to maintaining the high standards you've come to expect from us. Looking forward to welcoming you back for your next journey! Warm regards, Max

Posted 9 months ago

“excellent, timely nd professional”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you so much for your excellent review! We are thrilled to hear that you found our service to be timely and professional. Your satisfaction is our priority and it's wonderful to know we met your expectations. We look forward to seeing you again in the future! Warm wishes, Max

Posted 9 months ago

“Blacklane is excellent. Booking is super easy, they notify you well in advance with the driver's details, the drivers are extremely professional, and the cars are spotless.”

Helpful Report

Posted 10 months ago

Dear Diane, Thank you for your wonderful review! We’re thrilled to hear you found our booking process easy and that our chauffeurs exceeded your expectations with their professionalism. We take pride in ensuring our vehicles are immaculate for every ride and it’s nice to know that this was reflected during your experience. We look forward to seeing you again soon! Best wishes, Max

Posted 9 months ago

“Great transport and driver! Thank you!”

Helpful Report

Posted 10 months ago

Dear Kelly, Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with both our vehicle and chauffeur. Your satisfaction means the world to us. We look forward to welcoming you on your next journey with Blacklane! Best wishes, Max

Posted 9 months ago

“On time, and clean. Couldn't ask for more.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your wonderful review! We're thrilled to hear that your experience with Blacklane was smooth. Your satisfaction is our top priority and we're glad we could meet your expectations. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“Impeccable service!”

Helpful Report

Posted 10 months ago

Dear Giuseppe, Thank you for your wonderful feedback! We are thrilled to know that you experienced impeccable service with Blacklane. Your satisfaction is our top priority and we are delighted that we met your expectations. We look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“Best car service I’ve used. Great communication, punctual, affordable, and professional. Highly recommend.”

Helpful Report

Posted 10 months ago

Dear Andrew, Thank you for your glowing review! We are thrilled to hear that you found our service to be punctual and affordablel. Great communication is key to a seamless experience and we're glad you appreciated it. Your recommendation means a lot to us and we look forward to seeing you again on your next journey! Warm regards, Max

Posted 9 months ago

“My driver was wonderful. He was early, we were early so it was perfect. He explained why we needed to move to a different pick up point which was fine with us. Would definitely use Blacklane again.”

Helpful Report

Posted 10 months ago

Dear Monica, Thank you for your wonderful review! We're thrilled to hear that your driver was not only early but also took the time to communicate effectively about the pick up point, ensuring your experience was seamless. Your satisfaction is our top priority and we look forward to welcoming you back for your next journey with Blacklane! Best regards, Max

Posted 9 months ago

“Easily found our driver and the ride into Barcelona was safe. Good professional driver. Just a long walk to where the car was parked.”

Helpful Report

Posted 10 months ago

Dear Catherine, Thank you for your wonderful review! We are delighted to hear that you found your chauffeur easily and felt safe during your ride into Barcelona. Your appreciation of our professional service means a lot to us. We understand that the walk to the car can sometimes be a bit long and we appreciate your patience in this regard. Your feedback helps us enhance the experience for all our valued guests. We look forward to welcoming you again on your next journey! Warm regards, Max

Posted 9 months ago

“Very prompt and efficient service. Our drover was also very friendly and happy to answer our questions about the local area. Highly recommend.”

Helpful Report

Posted 10 months ago

Dear Joanna, Thank you so much for your wonderful recommendation! We're delighted to hear that you experienced prompt and efficient service with us. Our chauffeurs are always eager to share their knowledge about the local area, and it's great to know that you found your driver friendly and approachable. We look forward to welcoming you back on your next ride! Warm regards, Veronica

Posted 9 months ago

“Great service. Respectful driver Punctual.”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your positivel review! It's so nice to hear that you enjoyed our service and found our driver to be respectful and punctual. At Blacklane, we pride ourselves on delivering the highest level of professionalism and care in every ride. We look forward to welcoming you again soon! Warm regards, Veronica

Posted 9 months ago

“Love this company .. a great ride to the hectic lax airport”

Helpful Report

Posted 10 months ago

Dear Nancy, Thank you so much for your great review! We’re so pleased to hear that you enjoyed your ride to LAX airport. Providing a smooth and enjoyable experience is what we strive for, and it’s fantastic to know we met your expectations. We look forward to having you on board again on your next journey! Warm regards, Veronica

Posted 9 months ago

“Always professional!!”

Helpful Report

Posted 10 months ago

Dear Thomas, Thank you so much for your wonderful feedback! We truly appreciate your kind words and your recognition of our professionalism. At Blacklane, we strive to maintain the highest standards, and your feedback motivates us to keep doing our best. We look forward to welcoming you on your next ride! Warm regards, Veronica

Posted 9 months ago

“Very clean car. Very courteous driver.”

Helpful Report

Posted 10 months ago

Dear Alan, Thank you so much for your wonderful review! We're happy that you enjoyed a clean car and had a courteous driver. Your satisfaction is our top priority, and we’re thrilled to know we met your expectations. We look forward to providing you with another stellar experience on your next ride! Best wishes, Veronica

Posted 9 months ago

“Easy to book and good service”

Helpful Report

Posted 10 months ago

Dear Valued Guest, Thank you for your positive feedback! We’re delighted to know that you found our booking process easy and our service to your liking. It’s our aim to ensure a seamless experience for all our guests. We look forward to welcoming you again soon! Warm regards, Max

Posted 9 months ago

“It is very difficult to get in touch someone on the telephone and the email response is very slow. That doesn't work for our company.”

Helpful Report

Posted 10 months ago

Dear Vinay, Thank you for your feedback regarding your difficulties in reaching us. I truly apologize for the slow response times you encountered, we understand how crucial prompt communication is for your business. We value your input and are always looking to improve our service. Please feel free to contact us directly at guestrelations@blacklane.com so that we can address your concerns more effectively. Best regards, Max

Posted 9 months ago

“prompt and efficient, thanks”

Helpful Report

Posted 10 months ago

Dear Paul, Thank you for your kind review! We’re thrilled to hear that you found our service prompt and efficient. It’s always our goal to provide a seamless experience for our valued guests like you. We look forward to seeing you again soon! Warm regards, Max

Posted 9 months ago

“I really loved the ride. Looking forward to more”

Helpful Report

Posted 10 months ago

Dear Frank, Thank you so much for your wonderful review! We’re thrilled to hear that you loved the ride and that our service met your expectations. It’s our pleasure to provide you with enjoyable experiences and we can’t wait to see you again on your next trip! Warm regards, Max

Posted 9 months ago

Blacklane GmbH is rated 4.7 based on 3,638 reviews