Name: Blacklane GmbH
Address: Feurigstr. 59, Berlin, Berlin
Rating: 4.70

“Blacklane didnt arrive on time at my expected pick up spot. I had landed in a foreign country with no cellphone connection and language barrier. Not being there when I got off the train became a big frustration for me.”

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Posted 10 months ago

Dear Seana, Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced upon arriving at the pick up location. We understand how important timely service is, especially when navigating a new location without a cellphone and with language barriers. I would appreciate the opportunity to discuss this matter further to see what has exactly happened and what we can do to help. Please reach out to us at guestrelations@blacklane.com and we will ensure your concerns are taken seriously. Warm regards, Max

Posted 9 months ago

“Our driver was waiting for us at the arrival gate even though our flight was delayed by 2 hours. He wheeled our luggage to the immaculate van and loaded it and then unloaded it when we reached home. this all made the tiring end of a long haul flight much more managable.”

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Posted 10 months ago

Dear Jacqueline, Thank you for your fantastic review! We’re delighted to hear that our chauffeur was there for you even after the delay and that he helped make your journey home more comfortable after a long flight. Your experience is what we aim for and it’s wonderful to know we were able to ease your travel stress. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“James was most importantly, on time, to pick us up. He was also friendly, courteous, conversational and drove safely & well. We arrived at our destination in good time & he kindly helped us with procuring a trolley for our luggage. We were very happy with his professional service.”

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Posted 10 months ago

Dear Michael, Thank you for your great review! We are thrilled to hear that James provided you with timely and professional service. It's great to know that he was able to assist you with your luggage as well. Your satisfaction is our priority and we appreciate your kind words. We look forward to welcoming you back on your next journey! Warm regards, Max

Posted 9 months ago

“Efficient, helpful, on time and professional.”

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Posted 10 months ago

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to hear that you found our service efficient and professional. Meeting your expectations is what drives us and it’s always gratifying to know we’re on the right track. We look forward to seeing you again in the future! Warm regards, Max

Posted 9 months ago

“I asked for a black MERCEDES sedan in houston. I did this because i am sick and tired of using Uber reqwuesting a black car (not an SUV) and getting a bloody suberban. Low and Behold, you people sent me a BLACK SUBURBAN. It riders like a truck becuase it is a truck. If you have a mercedes, BMW, Lexus Rolls, Bently Yadda Yadda Yadda...please, tell me and if you dont tell me. Dont send me an SUV.”

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Posted 10 months ago

Dear Jeff, Thank you for sharing your valuable feedback. I understand that you were not expecting an SUV for your business class ride. In the US, our premium SUVs are often used for business class rides - unfortunately we are not able to guarantee the exact model of the vehicle you will receive for your ride. However, all of our vehicles meet our high standards; only vehicles less than 3 years old can be used as Blacklane vehicles. Our chauffeurs must also be excellent drivers. We would love the opportunity to discuss your ride further, and see how we can help you give us another chance. Please could you email your booking number to guestrelations@blacklane.com? Warmest regards, Chloe

Posted 9 months ago

“Booking online was supremely easy, as was applying a promotion, which is important when I plan group movements and give them access to Blacklane. However, the car quality was poorly managed by whichever partner of Blacklane was used in Houston. I booked a Mercedes E-class or similar. The similar has too much room to be something of significantly less quality. I don't like SUVs because they take too much fuel and spew too much fumes in the air, including when drivers are forced to leave their engines on for a long time. The Lincoln Navigator that showed up was comfortable but way too much for one person, unless I specifically had requested an SUV. A sedan would have been more personal and more appropriate a size for the job. In addition, the pricing is about 20% too high compared with other similar rides at better quality. When you don't own the cars, the real secret is in the franchisee management, which maybe is the root problem. Take a look at providers like Moteo's DRVN or even Savoya, which I have used. Quality is much better managed there, so you can do it also.”

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Posted 10 months ago

Dear Caplan, Thank you for taking the time to leave such detailed comments. Your feedback is extremely valuable in helping us understand what we are doing well, and where we can do better. Please accept our apologies for the delay in responding to your feedback. I am very pleased to hear your booking experience was smooth and easy - this is exactly what we are striving for on each booking, from start to finish. I am also glad to hear you were able to make use of a promotional credit. When booking business class vehicles in the US, it is possible that your vehicle may be an SUV. This is due to demand and availability in the US. This being said, I am sorry that the Lincoln Navigator you received did not meet your expectations, as you would have preferred a sedan such as the Mercedes E-class we offer. We would be more than happy to take a deeper look into your booking. I kindly ask you to email us with your booking number at guestrelations@blacklane.com. I want to extend my sincere thanks for choosing Blacklane for this ride, and for providing such helpful feedback. We would love to see you again soon! Kindest regards, Chloe

Posted 9 months ago

“Excellent service”

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Posted 10 months ago

Dear Roderick, Thank you for your fantastic review! We’re thrilled to hear that you found our service to be excellent. Your satisfaction is at the heart of what we do and it’s rewarding to know we met your expectations. We look forward to serving you again in the future! Warm regards, Max

Posted 9 months ago

“The drive arrived 10 minuts earlier, he was very polity and the car was very confortable.”

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Posted 10 months ago

Dear Reifer, Thank you for your wonderful review! We're delighted to hear that your chauffeur arrived early and that you found the vehicle comfortable. Our team strives to provide a positive experience from start to finish and your kind words highlight our commitment to service. We look forward to welcoming you back on your next journey! Warmest regards, Max

Posted 9 months ago

“Twice in a row, in Paris and in LA, your drivers showed up in cars with license plate numbers different than those texted to me which made the cars difficult to find as I w always meet curbside. Also, I tried to order a Blacklane in LA at 5 PM last Wednesday for a 7 PM pick-up and I precluded from ordering and had to use a different service. Not good!!!”

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Posted 10 months ago

Dear Guest, Thank you for sharing your feedback with us. It is important to know how we are doing in all our locations, as we strive to create a consistent, fantastic service no matter the location. I am sorry for the delay in responding to your valuable comments. So we can be sure to take the necessary action regarding your rides in Paris and Los Angeles, please can you email your booking number to us at guestrelations@blacklane.com? We really want to understand what went wrong for your rides, and how we can regain your trust. Best regards, Chloe

Posted 9 months ago

“Our driver was great. However, we had many issues with updating our delayed flight information and then we were charged for a complementary ride. We had to call multiple times while we were stuck at the airport. Very frustrating.”

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Posted 10 months ago

Dear Alycia, Thank you for your feedback about your airport ride. Please accept our apologies for the delay in responding to your comments. I am so pleased to hear you had an enjoyable ride with your chauffeur - I am sorry that you did not have a positive experience when contacting our customer care team. We want to provide a seamless, stress-free experience on every ride, and it is regretful you did not receive this service. I would really like to investigate your booking further. Please could you email your booking number to guestrelations@blacklane.com? Thank you for riding with Blacklane. Warmest regards, Chloe

Posted 9 months ago

“Excelente”

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Posted 10 months ago

Dear Maria, Thank you very much for your excellent review! We are happy to know that your experience with Blacklane was so positive. Your satisfaction is our greatest goal and your kind words motivate us to keep improving. We hope to have the opportunity to see you on board of our vehicles again on your next journeys. Best regards, Max

Posted 9 months ago

“June 25, 2025 Dear Blacklane, The date of our service was Friday, June 6th. This was our first time using any kind of car service, and therefore the first time with Blacklane. Our early morning flight at 8:45 am made it imperative that we reach the Lisbon Airport at 6:45 am, two hours before our flight. Taking a bus from the Fatima Bus Station was an hour and a half ride and it was unlikely that the buses were running at 5:00 am in the morning. Mr. Paulo Freire was our driver and he was on time and very courteous. Our conversation with him was quite enjoyable and he knew a great amount of knowledge about our US homeland. Upon arriving at the airport, Paul not only helped with our luggage, he loaded it on a cart and escorted us to the Lisbon check-in kioski area. It was packed with travelers. Paul found a young American lady by one of the kiosks, and asked her if she could assist us in checking in. He then left us in good hands with Hallie from Wisconsin, who not only helped us get our boarding passes, but stayed with us in line until our luggage was checked and we were good to go. Paul went above and beyond helping us inexperienced travelers. The last time we were in Europe was back in 2006 so 19 years made us very rusty with travelling. Thank you, Paul, for making our trip comfortable and stress-free!”

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Posted 10 months ago

Dear Marlene, Thank you so much for your wonderful review! We're thrilled to hear that your first experience with Blacklane was so positive. It's fantastic that your chauffeur Paulo was able to provide you with such exceptional service and support, ensuring that your early morning journey was comfortable and stress free. Traveling can be daunting, especially after a long break and we're delighted that Paulo's assistance helped make your trip easier. Your kind words will certainly inspire him and the rest of our team to continue providing the best service possible. Thank you for choosing Blacklane and we look forward to serving you again on your future travels! Warmest regards, Max

Posted 9 months ago

“Good service. Prompt service. Good at keeping you informed as to status of pickup. Not good to charge extra for changing pickup time by 30 minutes..”

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Posted 10 months ago

Dear Jack, Thank you for your feedback! I’m glad to hear that you found our service prompt and appreciated the updates on your pickup status. I understand your frustration regarding the changes made to your pickup time. We strive to maintain transparency, and so it is important to advise that making changes in your booking is impacted by various factors, like local demand and the remaining time before the booking is due to take place. Our team are available 24/7 via phone or online chat if you ever want to clarify anything about booking your next ride. I hope you will consider choosing Blacklane again for your next trip! Best wishes, Chloe

Posted 10 months ago

“The driver was on time for the pickup. There was a slight miscommunication of the pick up point location. This was due with my unfamiliarity with the airport (LaGuardia). The driver did finally direct me to the correct loaction. The driver was professionally dressed and polite and the drive into NYC was smooth.”

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Posted 10 months ago

Dear Brent, Thank you for sharing about your recent trip from La Guardia. Navigating a new airport can be confusing, so I am sorry you experienced some confusion in locating your chauffeur. I am glad that all went well once you could meet with your chauffeur, and that you arrived at your New York destination safely. Our chauffeurs are professional, polite and want to assist in any way they can. Whether you are returning to La Guardia or another NY airport, I hope you will consider Blacklane to take you there! Best wishes, Chloe

Posted 10 months ago

“All my rides, mostly to DC, have been excellent. The drivers arrive on time, are courteous, and drive in a responsible manor. They know where they are going and I can sit back and enjoy the ride with no worries.”

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Posted 10 months ago

Dear Judith, Thank you so much for your wonderful review! I am pleased to hear your chauffeurs have all been courteous and responsible. It’s our goal to ensure you can relax and enjoy your journey, and we're so glad we achieved that for you. We look forward to impressing you again on your future trips! Warm regards, Chloe

Posted 10 months ago

“Timely, professional, clean vehicle.”

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Posted 10 months ago

Dear valued guest, Thank you for your excellent review. We are passionate about being prompt and professional on each ride, to give you peace of mind every time you book with us. I am very glad we met your expectations! We look forward to seeing you on board again soon. Warm regards, Chloe

Posted 10 months ago

“Cars were clean and comfortable. Drivers were courteous, friendly and professional. I enjoyed my trips immensely.”

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Posted 10 months ago

Dear Mark, Thank you for your fantastic review! We're thrilled that you thoroughly enjoyed your trips with us and found our vehicles to be clean and comfortable. Our team takes pride in delivering courteous and professional service, so it's great to know that this made a positive impact on your experience. We look forward to welcoming you again for your future journeys! Warm regards, Chloe

Posted 10 months ago

“Great as expected”

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Posted 10 months ago

Dear Patricia, We truly appreciate your positive feedback! It's wonderful to hear that your experience met your expectations. At Blacklane, we strive to maintain that level of excellence consistently. I very much hope you will continue to choose us to help you reach future destinations. Warm regards, Chloe

Posted 10 months ago

“I am writing this review because I am honestly shocked at how poorly our recent booking was handled. We trusted Blacklane with a fleet of seven vehicles for a major event, and what should have been a seamless, premium experience was instead a chaotic and stressful ordeal. The issues began when a minor scheduling change was needed for one car. The drivers were inflexible and impatient, refusing to help directly and forcing me to call Blacklane's support line. It was impossible to get through. For over 30 minutes, two of us were desperately trying to reach someone, only for Blacklane’s only action to be calling the driver to ask for their permission. It was a pointless, stressful hassle that solved nothing. The drivers' conduct was equally unprofessional. One attempted to direct my handling of the other cars—telling me to release vehicles before passengers had even arrived—and then had the audacity to request a 5-star review. Another driver smoked a cigarette while waiting for our passengers and then threatened to leave if we took much longer, effectively threatening to leave them stranded. The whole experience was a chaotic disaster. The complete lack of accessible support, combined with the unprofessionalism of the drivers, created a mess. There was no semblance of the premium service Blacklane advertises. For any event that requires coordination, reliability, and professional conduct, I strongly advise against using them based on this experience.”

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Posted 10 months ago

Dear guest, Thank you for taking the to time to share such detail about your recent booking. I am profoundly sorry you had such a disappointing experience - this is absolutely not reflective of the high quality service standard we pride ourselves on. The Blacklane experience should be seamless, with our chauffeurs and customer concierges always going the extra mile to accommodate your needs. This is especially important when you are at a major event, as many complex pieces of the puzzle need to fit together perfectly for things to go right. I would really like to investigate what went wrong with your booking, and help provide a resolution that works for you. If you haven't already, I kindly ask you to email your booking number to guestrelations@blacklane.com. We take our service standards seriously and we want to make this right. Kindest regards, Chloe

Posted 10 months ago

“Driver was very courteous and timely”

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Posted 10 months ago

Dear Tim, Thank you so much for your kind words! We're delighted that your chauffeur succeeded in providing courteous and timely service. It's this attention to detail that we value greatly at Blacklane. We look forward to providing you with another exceptional experience in the future! Warm regards, Chloe

Posted 10 months ago

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