“No car showed after paying 125 pounds in advance (5th August 2024), lying on phone that the car is on its way and by the last minute,they admitted that no car available to escort me and my family to the airport! I was about to miss my plane, till now no money refund despite many calls, e.mails and whatsapp messages.”
“Zero stars. Left stranded at Gatwick after the controller instructed the driver to accept another job. The driver was kind but in an awkward position as his controller was texting him to leave us there. Flight and luggage delayed by 1.5hrs total but they knew that as had been tracking. Controller was aggressive and threatening in messages, totally unhinged and refused to refund the prepaid booking. Raised a formal complaint and refund claim via Visa.”
“SHOCKINGLY BAD
Completely unreliable
0 Stars!!
ABSOLUTELY SHOCKING SERVICE - COMPLETELY UNRELIABLE. DO NOT USE.
Taxi to airport - booked for 4.30 - turned up 40 mins late. They just send a driver when available on their own time - almost missed flight - gate closing we were last on flight. Very distressing with children and disabled passenger.
Taxi from Airport to home.
Flight arrived at 10 past midnight.
No meet and greet. No flight checking.
Taxi was over 1 HOUR LATE. Had to keep chasing .
Again they just send driver when available at their own time. Random excuses and lies. Made me come to pick up point in car park. Nothing as advertised.
Super distressing with children so late. Did not get home till 3 am. Feels like a scam. They are set up to me like a transfer company but are nothing close to one.”
“Do not use! This company is a scam and a fraud!!!!! I booked a taxi and in my booking it asks how many people and how many luggage. The website says a saloon can carry 4 people and 4 luggage. We had 3 people and 4 luggages. Over an hour before my booking they emailed me and asked how many bags. I told them and he said the saloon car can only carry 2 luggage’s but since this is your mistake we can’t upgrade you or refund because your driver is already there, which was 50 minutes before my scheduled pickup time. Since he cancelled I booked with Uber which was much better and then he emailed and said the solution was for me to talk to the driver he might accept it. I told him no he already cancelled so I had to book other transportation, he just needed to refund me for being dishonest. He refused. This company is a scam!!!”
“Britannia airport cars provides great cab service as well as customer care service. The staff is very professional, treats and guides the customer quite well.”
“I have used Britannia Cars many times to transfer to and from the airport. As I have never had any problem, I decided to recommend them to some friends arriving from abroad for a visit. I booked the service myself on their behalf. Pick up was booked for 15.45 based on the plane arriving on time (at 15.05) at WH Smith.
I received a call from the driver at 15.20 asking where the passengers were. This was twenty five minutes ahead of the original pick up time and should not have been made. I advised the pick up time, and that the flight was delayed by 20 minutes, something Britannia Airport Cars should have been monitoring, as we were told previously is standard company policy.
Therefore as the flight arrived twenty minutes late the pick-up time should have been revised to 16.05.
The driver contacted me and advised a change of pick up place to Costa Cafe. The passengers looked for this place but there is no Costa Cafe in Terminal 3, so they went to the original pick-up point advised by Britannia Airport Cars, WH Smith. The passengers were waiting there for about 30 minutes but could not find the driver as there was no-one holding a card with their names on.
The passenger then called the driver and identified them when both put the phone down. This was at 16.35 as registered on the passenger's phone. This was within the 30 minutes waiting time after the revised pick up time (16.05) due to the late arrival of the plane. By this time the passengers had been waiting for 30 minutes trying to find the driver.
The driver demanded a charge of £8 for waiting time. I believe this charge should not have been levied as the passengers were in the correct place within the correct time, allowing for the plane's late arrival. The passenger contacted me to inquire about this - so I called Britannia Airport Cars and was advised not to pay this charge based on the explanation of the above circumstances.
After delivering the passengers to my address, the driver knocked on the door demanding £8. I explained that Britannia Airport Cars had advised me this charge was not payable based on the circumstances described. The driver did not accept that and continued to engage in conversation at my front door. The driver passed her phone to me to speak to Britannia but I was not able to make progress in resolving the issue, being passed to several people and eventually having the phone put down.
The driver stepped into the house - and blocked the front door. I asked her to leave but she refused. This is totally unacceptable behaviour and an intrusion on my personal property, aside from the total lack of customer consideration.
If there was a balance to pay this should emanate from the company to me as customer, not from the driver.
Furthermore, the driver was then seen taking photos of my property. Again an invasion of my property.
I demanded that action was taken to ensure these photos were removed from the driver's phone.
My guests, the passengers, were inconvenienced by the inefficiency of the driver, and then embroiled in a very unpleasant scene on arrival at my property.
As a result I shall not be using this service again.”
“I have just use this service and my driver was on time and its behaviour was kind. He help me out while fixing my laguage and in future. I will use this service again”
“Everything went perfectly! Incredibly punctual, friendly drivers, and a very fast customer service that answered my questions within minutes. I highly recommend booking here, and will definitely do so again in the future”
