Britannia Airport Cars Reviews

3.6 Rating 44 Reviews
66 %
of reviewers recommend Britannia Airport Cars

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Anonymous
Anonymous  // 01/01/2019
The driver was half an hour late. He had no plaque with my name on it so could not be identified. Both the telephone operator and driver lied to me. Neither appeared concerned or were sorry for letting a client down so badly. This is not the company it was. Do NOT use them if you want a reliable service.
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Posted 1 year ago
DO NOT USE THIS COMPANY. the driver was 18 minutes late for our pick up time. our journey was to an airport, it was very important that the driver was on time. i rang the office prior to pick up to confirm they had to be there on time, the office confirmed they would be. when it came time for our taxi to arrive there was no sign of the driver. i rang the office, they were vague and said the driver was on their way, then they said he would be 5 minutes late, the 10 minutes late, then 15 minutes late. the operator i rang then pretended they couldn't hear me and hung up. there customer service is a disgrace, i will never use this company again. i will would tell anyone else to avoid using this company, they cannot be trusted.
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Posted 1 year ago
Never showed up, despite the booking having been prepaid a day early and having confirmed an hour before pickup (from LondontoHeathrow). When I called to see whatvthe issue was I was told the driver would be an hour late!
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Posted 2 years ago
AVOID AVOID AVOID Avoid using Britannia Airport Cars, this is a scam company who will steal your money. You pay in a advance for a service that either doesn’t exist, or for a taxi that arrives at least 60 minutes late. They still owe me money for services not rendered after I paid them for a taxi service between Gatwick and Heathrow airports. There are no apologies and no refunds. They just steal your money. Britannia Airport Cars should not be allowed to trade in the UK.
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Posted 11 months ago
He took the drivers to the place where he would take me in 1.5 hours( stansted to Gatwick )and took me exactly 2.5 hours and I missed my flight. Even though I reported this to their company, they sent me the same driver yesterday. The man asks me why did I complained about him last time.I asked him to go what navigation says. I told him that he had to take me by navigation this time and it said 1.20, he said it showed me 2 hours in his navigation because he wanted to go from within the city. We started arguing, he said either pay my money now or I will drop you off, and there are 2 children with me. I said I would videotape the places he went and when I said that, he didn't go into the city like he went before.When we arrived He didn't touch my bags and he said not his job to do it,i took my bags and he swears behind me. Don’t use them they’re terrible company 👎👎👎👎👎
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Posted 11 months ago
Their driver arrived a staggering 75 minutes late, leaving me stranded at the airport in the dead of night with no other options but to wait for him. And to add insult to injury, after a lengthy discussion, they had the audacity to offer a so-called "compensation" that was utterly worthless - a mere 5% discount for a future ride with their abysmal company (which, needless to say, I will never be using again).
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Posted 11 months ago
I will never use this service and tell all my friends about it. The driver showed up 2 hours late and doesnt came on meeting point. I kept calling them but they said driver is almost there. They lied to me Driver was informed last minute to pick me up when i contacted company that where is driver as i was waiting.I paid for a van and they send me a small car. Such a pathetic service. They dont care that after a long flight they made me n my toddlers stand on the meeting point and thn not showed up there and asked me to come outside. No instructions to the driver was given he was clueless.
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Posted 1 year ago
Appalling customer service. Pre-booked driver 25 mins late, rude, accused me of lying about booking time (showed him confirmation email), administrative office shambolic when I called them. Unprofessional and unreliable. Avoid.
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Posted 1 year ago
Excellent Transport Service in London, on time, professional, polite and helpful staff and drivers, can't expect more
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Posted 3 years ago
Britannia Airport Cars is rated 3.6 based on 44 reviews