Build & Plumb Reviews

Name: Build & Plumb
Address: Newburn Haugh Industrial Estate, Riversdale Way, Newcastle upon Tyne, England
Rating: 4.58

4.6 Rating 936 Reviews

89 %

of reviewers recommend Build & Plumb

4.6

Based on 936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Build & Plumb 5 star review on 7th December 2025

Lee Bowes

Build & Plumb 5 star review on 3rd December 2025

Laurie Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still haven’t received one of my purchases”

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Posted 3 days ago

“Still havent received the item”

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Posted 6 days ago

“Stuff missing from the order and they won't replace it”

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Posted 2 weeks ago

“I ordered some plumbing products and paid for overnight delivery. It took myself chasing the non delivery to finally receive it two days later. I would suggest monitoring courier deliveries are on time being proactive to resolve future issues rather than being reactive to customer complaints.”

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Posted 1 month ago

“The bath panel was described as reinforced which it is not. I have written to recommend they reword their description. The panel is flimsy. It was filthy on arrival and I had to unwrap to check it which meant I could not return it. I have also recommended B&P amend the dimensions and images as there’s a large lip not mentioned which means it is useless to me. Build & Plumb have never replied. Best avoided!”

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Posted 1 month ago

We're very sorry to hear that the bath panel did not meet your expectations. It's concerning to know that it arrived in less than satisfactory condition, i have sent you an email to start a chain of contact between ourselves and the supplier we hope to hear from you . Warm regards, Team Build & Plumb

Posted 1 month ago

“Appalling. I ordered underlay on Friday for next day delivery. I finally arrived the following Thursday after a number of emails. I did get the oneday delivery charge refunded but no apology and no none was given to me as a contact. I also found it impossible to get through to someone on the phone. Never again.”

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Posted 1 month ago

We're really sorry to hear about your frustrating experience with the delivery and our communication. It’s unacceptable that you had to wait so long, and we appreciate your feedback about our response times. We’re working hard to ensure better contact with our customers in the future. If you have any further concerns, please don’t hesitate to reach out to us directly. Warm regards, Team Build & Plumb

Posted 1 month ago

“A terrible company who who’ve taken my money and yet I’ve not received the order! If it’s not rectified very soon then I will be claiming through my bank and doing online reviews via Trustpilot and Google Reviews and every other review site possible and making a YouTube video! The way they’ve not dealt with their failure or their delivery company’s failure has been disgusting! I will be adding to or reviews how this is a scam company and they will lose thousands!! I’ve had several high orders before and this is how they treat a regular customer who would have been making many high and more regular orders in the future!”

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Posted 1 month ago

This Customer was notified Several Times what time the 2 Large Parcels were due to be Delivered, and was also notified both parcels had been delivered and was Home all Day. This Customer Has Left Other Reviews for other Companies Regarding Parcels going missing from his doorstep. The Customer Has never Called Once But Sends Several Threatening Emails They have since left multiple negative reviews, which is their right, But feel free to browse through them yourself we’re proud of our Rating over Two Review Platforms, We stand by the quality & integrity of our customer service. Kind Regards

Posted 1 month ago

“Paid 9.99 for next day deliver for an urgent item. Item arrived 4 days later, Very dissapointing”

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Posted 1 month ago

We have contacted you via email to explain the next day delivery and how the system works, the order was placed after 12pm on Friday the 3rd this will have been stated at checkout the next day for delivery will be Tuesday the 7th as our working days are Monday to Friday, we pride ourselves on making sure all our orders are delivered in the correct time frame which this was. Regards BuildandPlumb

Posted 1 month ago

“Hi I haven’t received my order yet ?”

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Posted 1 month ago

I can see this was delivered with a slight delay, unfortunately looking into this there was a delay with the courier this was sent out in the correct time frame. We can only apologise for this issue, we hope you find the product to be up to standard. Apologies again Regards BuildandPlumb

Posted 1 month ago

“Absolutely terrible. You sold me items on next day delivery which you dint even have in stock, and lied after i asked about delivery time when you were waiting for stock to arrive in. Wouldn't recommend to anybody”

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Posted 2 months ago

We're truly sorry to hear about your experience with the delivery and stock issues. It’s disappointing to know we let you down, and we appreciate you bringing this to our attention. We strive to provide accurate information and timely deliveries, and we will use your feedback to improve our processes moving forward. If you'd like to discuss this further, please reach out to us directly. Warm regards, Team Build & Plumb

Posted 2 months ago

“Good morning, my review is as follows: You recently sent me the wrong painting stick. I ordered 2-4 and you sent 1-2. I wrote to you and you haven't responded. I've been waiting for 5 days.”

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Posted 2 months ago

Afternoon, unfortunately we are closed from 5pm you had messaged at 8pm and then left this reviews at 9pm we have since then responded to you first thing this morning and not heard back from you regarding this issue, please contact us so we can work to resolve this Regards BuildandPlumb

Posted 2 months ago

“Order date: 3rd September. Order dispatched: 4th September. Estimated delivery date: 8th September. DX tracking says: received order details, expecting parcel shortly. Expected date 4th September. Today's date: 10th September. DX tracking information has not changed. My parcel has not yet been delivered. I have no option but to give a poor rating, though I feel that should be directed to DX. Best wishes = Peter Brooks. Order number 7060497522”

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Posted 2 months ago

“first you sent the wrong parts and now I still waiting for the right one to come for 4 days. thx”

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Posted 8 months ago

“We are still waiting for the delivery!!!”

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Posted 3 months ago

“I paid £9.99 for next day delivery order on Wednesday didn't arrive till Saturday. I will not use you again!”

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Posted 3 months ago

We're truly sorry to hear that your order did not arrive as expected despite the next day delivery fee. We completely understand how frustrating this situation must be for you. Your feedback is important to us, and we'll definitely review our shipping process to prevent these delays in the future. If there's anything else we can do to assist you, please don't hesitate to reach out. Warm regards, Team Build & Plumb

Posted 3 months ago

“I ordered 2 tins of brick seal and when they arrived both tins were bashed and dented quite bad, making it hard to open and pour, I took pictures straight away and sent them to Build and Plumb and they simply said sorry to hear that it won't affect the product.”

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Posted 3 months ago

We're really sorry to hear that your order arrived in such bad condition. We understand how frustrating it must be to deal with damaged tins. While we hope the brick seal itself is unaffected, we appreciate your feedback regarding our packaging. We'll certainly look into this to prevent similar issues in the future. If there's anything else we can help with, please let us know. Warm regards, Team Build & Plumb

Posted 3 months ago

“No protection just put in a grey delivery bag just loose when opened bag please refer to phone call and picture sent on19/5/25 You might have lost a potential new customer”

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Posted 3 months ago

We're really sorry to hear about the way your order arrived and the inconvenience it caused you. We understand how frustrating it can be to receive items without proper protection. Your feedback is valuable, and we will certainly look into improving our packaging to prevent this from happening in the future. If there's anything we can do to assist you further, please let us know. Warm regards, Team Build & Plumb

Posted 3 months ago

“The shorts weren’t the colour I purchased No blue detail as in the ones I ordered ?”

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Posted 3 months ago

We're really sorry to hear that the shorts you received did not match your order. We understand how disappointing that can be. Thank you for bringing this to our attention, and we will look into this issue to ensure it doesn’t happen again. If you need further assistance, please let us know. Warm regards, Team Build & Plumb

Posted 3 months ago

“Keylite loft ladder was in perfect condition and no issues, works perfectly as intended. However, when coming to fit the ladder the key was missing - which is integral to fitting the ladder. When contacting B&P they replied they don't actually state it comes with a key... But you need to key to literally install the loft ladder... Basically they can't be bothered to rectify the issue. Contacted Keylite directly and they stated the ladder should of been supplied with the key. Company quick to get the money but when there's an issue with the product, they'll come up with a clever little answer to worm out of it.”

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Posted 3 months ago

We're glad to hear that the Keylite loft ladder works perfectly, but we're truly sorry to learn about the missing key. Your frustration is completely understandable. While we strive to communicate product specifics clearly, we'll take your feedback into account to improve our service. Warm regards, Team Build & Plumb

Posted 3 months ago

“Product is fine but I paid for next day delivery (Friday) and my parcel wasn't delivered until Monday.”

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Posted 3 months ago

Thank you for your feedback! Just to clarify, our working and delivery days are Monday to Friday. Deliveries are not normally made on Saturdays or Sundays as stated on the website. If you have any questions about your order or need further assistance, feel free to reach out to us!

Posted 3 months ago

Build & Plumb is rated 4.6 based on 936 reviews