Build & Plumb Reviews

Name: Build & Plumb
Address: Newburn Haugh Industrial Estate, Riversdale Way, Newcastle upon Tyne, England
Rating: 4.58

4.6 Rating 936 Reviews

89 %

of reviewers recommend Build & Plumb

4.6

Based on 936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Build & Plumb 5 star review on 7th December 2025

Lee Bowes

Build & Plumb 5 star review on 3rd December 2025

Laurie Wilson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered and Delivered on time”

Helpful Report

Posted 1 month ago

Thank you for your great review! We're pleased to hear that your order was handled smoothly and arrived on time. Your satisfaction is our priority, and we look forward to serving you again in the future! Warm regards, Team Build & Plumb

Posted 1 month ago

“Good price for product. Helpful staff on phone line. Sadly an error first time sending but they did sort it out and am pleased to say I now have the correct item”

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Posted 1 month ago

Thank you for your review! We're glad to hear you found our pricing and staff helpful. We apologize for the initial error, but we're happy that we could resolve it for you. Your satisfaction is important to us, and we appreciate your patience throughout the process. Warm regards, Team Build & Plumb

Posted 1 month ago

“Got the product I wanted at a compeitive price with lead time as ecpected. The courier delivered outside their predicted delivery slot so I waited in for no reason and it arrived when I had popped out.”

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Posted 2 months ago

Thank you for your feedback! We're glad to hear you found the product at a competitive price and that the lead time met your expectations. We're sorry for the inconvenience caused by the courier's delivery timing and appreciate your patience. Your experience helps us improve, and we hope to provide an even better service next time! Best wishes, Team Build & Plumb

Posted 1 month ago

“Wewweeweeeeeeeeeeeeeeeeeeeee”

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Posted 2 months ago

“Very helpful”

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Posted 2 months ago

“Good website. Good and prompt service but no information provided on delivery”

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Posted 2 months ago

Thank you for your valuable feedback, Geoff! We're glad to hear you enjoyed our website and experienced prompt service. We appreciate your note about delivery information, and we’re always working to improve communication with our customers. Your input is essential in helping us enhance our service. We hope to serve you again soon! Warm regards, Team Build & Plumb

Posted 2 months ago

“Very happy with the purchase and delivery thank you. Will use again when needed. Thank you The can was dented due to handling by others but box was well taped with Fragile tape.”

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Posted 2 months ago

Thank you for your kind review, Stewart! We're glad to hear that you're happy with your purchase and the delivery. We appreciate your understanding regarding the can, and we’ll continue to work on ensuring a better experience in the future. Looking forward to serving you again! Warm regards, Team Build & Plumb

Posted 2 months ago

“Order delivered on time”

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Posted 3 months ago

Thank you for your positive review, Trevor! We’re glad to hear that your order was delivered on time. Your feedback is important to us, and we appreciate your support! Warm regards, Team Build & Plumb

Posted 3 months ago

“I ordered very attractive white pebbles for the garden. Ordering was straightforward, the product was as described, and the delivery was prompt, indeed earlier than suggested. But the tracking number provided was of no use because there was no link to the carrier. Clicking on the number did nothing. I never knew who the carrier was!”

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Posted 3 months ago

Thank you for your thoughtful review! We're pleased to hear that you found our ordering process straightforward and that the delivery exceeded your expectations. We apologize for any confusion regarding the tracking number and appreciate your feedback, as it helps us improve our services. Warm regards, Team Build & Plumb

Posted 3 months ago

“Really useful and helpful.”

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Posted 3 months ago

Thank you for your kind words, Barrie! We're thrilled to know you found our service useful and helpful. Your feedback truly motivates us to keep doing our best. Warm regards, Team Build & Plumb

Posted 3 months ago

“Everything fine ,could've been bit quicker t come but its good thanku”

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Posted 3 months ago

Thank you for your review, Gillian! We're glad to hear that everything was good, and we appreciate your feedback about the speed of service. We always strive to improve, and your input is invaluable to us. Best wishes, Team Build & Plumb

Posted 3 months ago

“Excellent service ruined by use of a very poor delivery company”

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Posted 4 months ago

Thank you for your feedback, James! We're glad you appreciated our service, and we apologize for the issues with the delivery company. Your insights are valuable to us as we strive to improve. Best wishes, Team Build & Plumb

Posted 4 months ago

“Great price for the item i required! I did not give full 5 stars as not used the item, but the 4 star is no reflection to their service and item delivery times which is 5 star”

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Posted 7 months ago

“Telephone customer service quickly resolved the issue with my order and sent as a 24hour delivery to to the hiccup in the ordering process.”

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Posted 6 months ago

“The product and size is exactly what I required. If the price and postage could be reduced slightly this would be a five star rating”

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Posted 1 year ago

“Brilliant price for 2 tins of dark oak stain. Reasonably fast delivery although I had a text to say it would be delivered and it wasn’t delivered that day. Another text the next day saying it was going to be delivered and it was. Both 5L tins were dented but none of the stain leaked out fortunately.”

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Posted 8 months ago

“Great customer service and prompt delivery - exactly as required.”

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Posted 4 months ago

Thank you for your wonderful review. We’re delighted to hear that you appreciated our customer service and prompt delivery. It’s great to know we met your expectations, and we look forward to assisting you again in the future! Warm regards, Team Build & Plumb

Posted 3 months ago

“Delivered on time”

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Posted 5 months ago

“Good price and web experience-kept updated. Would have been 5 stars if the next day delivery was honoured but as it only cost £4.95 and the overall cost was still competitive, and I got the goods the day after and still in time for my build I can't be arsed moaning”

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Posted 1 year ago

“We are happy with the shower the style and design”

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Posted 6 months ago

Build & Plumb is rated 4.6 based on 936 reviews