Hi Janet. I am so sorry about the underbite. There is simply no excuse for that being missed.
We try to make sure we check every puppy for any defect at all and have always been very upfront about anything that is not perfect about our puppies. We also have our vets that carefully check each puppy.
You can know for sure that it was never intentional and I am not sure how that got missed by us and our vet. There is no excuse for that and I am so sorry it happened.
Please feel free to reach out to me and I will make it right.
About the knee issue, I'm not sure what you mean as far as a possible surgery needed in the future. I would be more than happy to discuss this with you.
We do our very best to be honest and give full disclosure about anything we know could be wrong with our puppies and I am sorry you are disappointed.
We are here to make it right so please give me a call.
“You are asking me now for a review, and I never provided one due to the bad experience that I had. My adorable Yorkie puppy arrived after a long flight and long stopover :( Within 2 days he was extremely ill and vomiting and was rushed to the vet. He needed antibiotics and had a heart issue, amongst other concerns, and I was also told that he should not have been adopted so soon. I could not keep a sick pup, and didn't want him on a plane again, so I drove to NY to meet the owner to bring him back to PA. I know that my getting him to the vet and getting medication saved his life. It was horrible. My purchase price, and the $400 vet bill, were refunded to me. You have the cutest puppies I've ever seen, and I'm so sad and so worried about buying another.”
I am deeply sorry that your experience with us was a negative one. We do our utmost to provide only the healthiest puppies on the planet.
Please know your experience was the exception, not the norm. We are providing real live animals and in spite of being vet checked, vaccinated and using the highest standard of breeding we know, we do at times have a puppy that is not healthy.
Sometimes it is not until they go through a stressful situation, like moving to a new home, that we discover the puppy had/has a problem. We will always, always stand behind our puppies and as you know, we gave you a full refund including the vet bills.
I know there is no way to compensate for the pain and sadness of not having your puppy and for that I am truly sorry. Please feel free to contact me if there are any other questions you have.
