Costco Reviews

1.7 Rating 64 Reviews
16 %
of reviewers recommend Costco

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Costco 1 star review on 28th September 2023
Anonymous
Costco 5 star review on 2nd December 2022
Sharron Morgan
Costco 1 star review on 9th November 2022
WILLIAM BODDY
Costco 1 star review on 9th November 2022
WILLIAM BODDY
Costco 1 star review on 9th November 2022
WILLIAM BODDY
Costco 1 star review on 26th March 2022
Samuel Riley
Costco 1 star review on 26th March 2022
Samuel Riley
4
Anonymous
Anonymous  // 01/01/2019
Appalling service. Delivering new bed, one of men cut his finger & left blood on the mattress, which he then pushed up against the headboard to hide it, contaminating that too. No response from Costco so I dealt with Panther, the courier, who are very slightly more reasonable. However they did not stick to their time estimate & arrived late to remove mattress. They refused to take the mattress without the plastic cover that their colleagues had taken the previous day. A further appointment made for next day. Meanwhile we ordered a mattress from a different supplier that used the same drlivery company, as it turned out. Next day they came, took blooded mattress without any plastic cover & left it on the pavement next to their van while they brought out mattress no. 2. They managed to instal this, leaving the plastic on. I wish the first lot had done this. We now look forward to receiving a full refund from Costco for the contaminated mattress.
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Posted 3 months ago
Do not use Costco online. Ordered groceries which arrived damaged. Shipping box intact , but items inside were opened but stuck back on with tape, so not couriers fault. Customer service told me I would get a refund so I disposed of some of the items. They got back to me three days later saying damage is minor and they would need to collect. I arranged for pickup, no one turned up. Spent hours trying to get someone to pickup. Put on hold for 30 minutes while so called Customer service agent wen to check whatever. Got manager call back finally who told me damage is minor and I wont get refund for discarded items even though I was told to do so. Presumably they will sell the damaged goods to some other victim/ customer,
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Posted 3 months ago
Do NOT purchase from Costco online. Costco’s customer service for online purchases is terrible! I bought a TV which is still under Costco 5 year warranty. When the TV screen began to malfunction and freeze mid-use, only being fixed by switching it off at the wall to restart it, I rang Costco, thinking that as it’s still under warranty there would be a simple solution as a consumer. Little did I know, Costco work with a partner company ‘fix a gadget TV repair’ who are actual cowboys. What I thought was a simple fix, is still unresolved three months down the line. I’ve had the TV taken away three times, each occasion on return with new scratches to what was a TV in perfect condition. Each time, the company report that the TV has been repaired, yet each time it’s returned the TV screen continues to malfunction and freeze mid use. I’ve supplied videos of the issue happening. I’ve called Costco through to air my concerns and have been met with absolutely no response or resolution to this. I’ve supplied Costco with multiple pictures of before and after condition of the TV, and multiple scratches. I’ve supplied videos of the TV freezing to the repair company, and in my whits end, not knowing what else to do, I have made a written complaint. To which the only response I’ve had is ‘please bare with us while we speak to the technical team’. This was two weeks ago- and to this day I’m still without a solution or TV, awaiting a response. This is honestly the worst customer service I’ve ever experienced and I would warn customers to think twice before falling for Costco’s so called TV warranty, or from purchasing electronics from Costco as they do not support consumer rights or protect products adequately under warranty- this service is atrocious. Costco would rather leave their customers without a TV for weeks on end, or with a returned ‘repaired’ faulty TV that is scratched up, than keep to their warranty offer and offer any kind of real resolution such as a replacement or refund which is what I have requested twice now.
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Posted 4 months ago
I bought a sofa around end of April , By may 20 may we started itching all over the body me and my 11Years old son, We went to the Gp about it we all tough it was allergies as we both have allergies got prescription for the allergies in about 10 day nothing changed . We went back to the Gp and told us there was no allergies but these are bits I started research what what caused and I found out we had bedbugs Now I was surprised because I have never experienced a bedbug I searched how to get it and surprisingly I read about often comes with secondhand furniture I remembered when we got the sofa was smelling really bad , but I said nothing because I could make go away the smell but I never tough that b debug will come along. For the school holiday I had ticket booked I couldn’t no any thing, but when we came back it was even worst I called pest control Spended about £300 they came 3 times The bed rooms are clear, but the living room there is still bugs and it’s where the bug started . I contact Costco customer service I told the problem , the guy who I spoked told me told me they will collect When I callled for the date , the complain manager contacted me b email asking me the evidence I sended all I had and the Gp rapport, after 2weeks Back and forth today he told me they can refund me and to get independent inspectors to confirm They want me to spend more money then I already spended It’s easy way to chuck me I am telling you I have a special needs child who doesn’t understand and scratches until he bleeds So please think twice before you buy furniture from Costco Very bad company very bad customer service and taking advantage of the vulnerable customer .
Costco 1 star review on 28th September 2023
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Posted 6 months ago
Absolute shambles of a company. Their money back guarantee does not extend to electrical equipment. I purchased a fitbit in January 23, by August 23 it was not charging. They refused to refund the cost of the product as they only give a 90 day warranty on such items. Their customer service is incredibly poor and cannot be recommended- do not use!
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Posted 6 months ago
Worst customer service ever you can imagine. Placed online order £425 received 2 items to the right delivery address and the other one delivered to wrong address by costco mistake. today is 24/7/2023, order placed in May 2023 almost 60 days ago. They still have not refund my money and today they told me a completely new story that they need to get update from DPD due till they proceed my refund. Asked Halima and Rima to transfer me to manager or whoever is in charge and they did not do it due to their reasons. Apparently manager name is Michael Dolby and he supposed to contact me in 24 hours. It's very frustrating that they treat VIP customer like that, for sure I would not reccommand to anyone costco online shopping for so many reasons specially price wise and verrrrrrrryyyyy pooooooor customer service. Just wasting time over the phone and email for those who are working from home or sitting at office and don't have any idea. Never bother to do online purchase as they are disaster.
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Posted 8 months ago
They lie to avoid warranty - there is a fault with our tv and they say it has been damaged which is absolutely untrue . Their warranty and extended warranty is meaningless - do not buy any electronic goods from this company. They are cheap because they avoid ongoing obligations - stay away
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Posted 8 months ago
Costco customer support is the worst. Lack of communication, different customer rep with different instruction. No motivation to help or care for the customer. Give a clear feeling that they want to keep their money and don't make thing easy for you to help with your rights. Way they deal with by email or call is rude and unprofessional.
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Posted 9 months ago
Got a pair of dewalt work boots this time last year ..only put them on two months ago and fallen apart worst boots I encountered in 42 years of working ..as u r 2 party tell ur sales stop buying them.rubbish
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Posted 9 months ago
I bought an air fryer online and was informed delivery would be on the 28th. After tracking my parcel I found that it had been returned to the parcel force depot 25 miles away as they had issue with my address. After spending a day trying to find out what happened it transpires that costco sent it out without my address, just a postcode. After getting it sorted I will now not get my package for another 4 days. So it will take 8 days in total for an order to arrive. Complete joke and will not use online delivery again.
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Posted 1 year ago
Items missing when delivered. Will not be using Costco again. Absolutely shocking.
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Posted 1 year ago
Never order from COSTCO for delivery of items, If you plan in advance then also they will make sure items will not be delivered on time. How many days does it take for the Order to pick up from the depot? I placed my order on the 25th of Jan. today is the 1st of Feb. Status Processing. Called 4 times all I got is tomorrow will dispatch. 8 days to dispatch an order?????
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Posted 1 year ago
Don’t know what’s happened as Costco used to be great with no quibble refunds , however now don’t even follow U.K. consumer rights laws. If you buy any Tec product it’s only got a 90 day guarantee for money back if it becomes faulty, U.K. law says 6 mths ! If you bought a Christmas present in advance & discover when you go to wrap it, it’s faulty & being just outside the 90 days , Costco will offer a repair only & if you’ve bought another item elsewhere , because Costco can’t fix it in time for Santa’s Sack , then your told you can sell it on eBay when it’s repaired. Last year we had a gaming machine that never worked on the big day, took hours to put together . With this we ended up having heave it in Car to return to warehouse 50 mile RT, as after 6 weeks of them giving dates to collect & cancelling & no refund to replace 11 yr old sons Xmas present , we were given £20 voucher compensation , take £12 off that for diesel used .
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Posted 1 year ago
My recent purchase of your 6ft nutcracker, he's magnificent. I've had so.many positive comments about him. The photos don't do him any justice, he's just perfect. I love my nutcracker that much I decided to purchase another one so I have the pair. 100% purchase perfection.....
Costco 5 star review on 2nd December 2022
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Posted 1 year ago
Online customer services is a joke they do not want to know about after service for faulty goods. They pass you round so many people with no response.
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Posted 1 year ago
I was in Costco - Watford I have to wait for THREE HOURS AND FORTY MINUTES for the tyre service to replace two tyres and fixed a puncture. Hope Costco is proud of this statistic.
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Posted 1 year ago
Costco wholesale are Rubbish. My Haier freezer stopped working after a few months and not only did I loose all my food but Costco wouldn’t give me a replacement as the freezer was £200 more. Should have gone to John Lewis as they know what customer service is!
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Posted 1 year ago
Again they let Parcelforce deliver there goods twice had same problem first can’t find my address taken back to depot then said it’s damaged delivered one week later not boxed no more wrapped in brown tape paper hanging out goods ripped hanging up of it Costco saying it will take a week to collect it and then refund money up to three days after that after pictures was sent to them
Costco 1 star review on 9th November 2022 Costco 1 star review on 9th November 2022 Costco 1 star review on 9th November 2022
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Posted 1 year ago
They do not honour warranties. Bought a laptop, which developed screen, graphic card and battery problems within the year. Called tech support, who referred me to customer services, who then asked me to speak to tech support. Got fed up after 3 rounds, no interest in having the issues resolved. Was promised call backs which never happened.
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Posted 1 year ago
I am quite disappointed, take an issue with the way costco store supervisor Riya behaved when we raised the issue of double charged transaction with her on 14/10/2022 at the Western International Park, Hayes Road Hayes London She was Rude and patronising and tried to teach us how banking works in our own bank account when we showed her our online bank account and double charged transactions. Her misrepresentation that the money will not be debited from pending has caused us financial loss and I suspect Fraud by misrepresentation committed by Costco via their supervisor Riya. On 17/10/2022, after 3 days, as the money was not returned, I had to go back to Costco store but there the Store Manager was even more condescending and sarcastic . This is clear indication that they do not intend to refund my money and is proof of purposeful fraud committed by CostCo and its staff. I have called many times and visited multiple times to no vail. Your failure to act promptly to refund the money you took fraudulently from us further confirms our suspicions of Fraud and means that we have no other option but to resort to other means. Therefore, we are now seeking our money back plus compensation for the overdraft charges and interest through legal means under Consumer Rights Act that includes but not limited to small claims court claim without Prejudice. I shall also report Costco to Police for Fraud through their supervisor and also report to Trading Standards of UK. I am absolutely appalled by costco's refusal or lack of action to refund our money and their supervisor Riya, who was more occupied with telling my husband “Don’t Shout” when he was not shouting than concentrate on the issue. He was just explaining the situation. This was clearly to hide the fraud she was committing in collaboration with Costco.
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Posted 1 year ago
Costco is rated 1.7 based on 64 reviews