“Currently trying to sell a house as part of a deceased estate. Sale agreed in March with the completion date due yesterday after much faffing. Completion fell through as buyers still waiting for paperwork from this outfit. May lose the sale through their incompetence and winding up of the estate delayed as a result.”
“Awful service, avoid at all costs, I have left at least 6 messages for a call back and still nothing, we were told can't stay on hold while a reposentive becomes free as we stopping new business calls coming through, given they are too busy to answer current clientele the last thing they need are more customers to let down, simply just want an update that's all. It shouldn't be this difficult.”
“Offer accepted 30th March 2021.
Now, some 4 months later, I still haven't exchanged with my buyers. There is no onward chain and they are 1st time buyers. The property sold is on a sub 5 years old estate; the transaction here should have been remarkably simple and straight forward but it has been anything but.
At this point in time (3rd August 2021) DC Law have just stopped communicating entirely - not even Purple Bricks can get hold of them on their special hotline; it's like they've gone bust, perhaps they have? My help 2 buy valuation that has already been extended will now expire before completion which means I will now have to pay for it to be re-done and wait even longer. Now they're actually costing me money too as well as causing untold stress.
I can honestly, hand-on-heart say, that I have never experienced such terrible communication and bad service in my 40+ years, and I feel almost 100% powerless to do anything about it, and that is why I am writing this review here as it is about all I can do.
The root cause of the issue is, I believe, that I decided to let Purple Bricks suggest I use their recommended conveyancers. This firm (DC Law) is doing the Purple Bricks brand no good whatsoever. I should have paid the ~£300 that Purple Bricks's Ts & Cs said I would have to if I wanted to instruct a different conveyancer upon offer acceptance (because I deferred my fee rather than paying it up-front) – not that I was told this at the time of course, the agent conveniently left that critical piece of information out!
My advice for anyone who has used, or is using, Purple Bricks to sell is to steer WELL CLEAR of their recommended conveyancing firms, instead pay the £300 to get out of it if you've deferred your fee and instruct a conveyancer that actually communicates with their clients and will work with you on your transaction rather than what appears to be against you.
Finally, there is a lot of stock put into their eWay online transaction progress tracking system. This system does not really tell you anything; it is an elaborate document upload portal more than anything else. You cannot use it to contact your solicitor directly as you might expect. You can send an email from it, sure, and you will receive the standard response and then you'll never hear back from them again.”
“DC law are costing us money as they do not reply to us or even our solicitors. We have been waiting since 27th May for them to answer simple questions raised by Land Registry. We have a buyer waiting and are having to pay Council Tax and power service charges whilst the property is empty.
I will ask the Law society on the best way to proceed because DC Law are rubbish and uncaring.”
“We are using this joke of a firm . We was recommended buy our estate agent as well . They all blame each other . There playing with peoples lives and money . A government body should investigate them .”
“My buyers are using DC Law and they are completely incompetent. The biggest purchase of my life which is supposed to be an exciting new chapter. DC Law have made it the most stressful experience ever. 4 months down the line and still no sign of exchange”
“Don’t use these conveyancers- absolutely useless!! They don’t answer calls or respond to emails. My son is currently buying a house where the vendor has used D C Law and even she can’t get any response from them so chain may collapse due to their total lack of service”
“This is on behalf of my wife. Trying to buy a flat for her ageing mother so she can be closer to us both. Mother took the sale price out of her savings, thus losing interest, in August 2020 expecting quick sale. No chain etc.
Nearly 12 months on and the seller's conveyancing, DC Law, is STILL faffing around. Allegedly the DC Law solicitor in charge of this went into hospital and no one at DC Law apparently took over this sale nor I presume any other sale of property that the solicitor was handling!!!! My MiL has lost nearly £4k revenue from her savings due to this.
My wife is stressed to hell, my MiL is stressed and worried about dying before she gets into the flat and this is primarily due to the DC Law solicitors.
Nearly 12 months to purchase a no chain, cash buyer etc is ridiculous.”
“DO NOT USE been waiting 16 months absolutely fuming we’ve lost a buyer and because of their incompetence or should I say laziness they don’t seem to do anything joke of a company”
“Awful slow experience!!! I cannot see that our sale or purchase will complete !!!! Thanks guys…. Passed from a slow person to an even slower person who literally does NOTHING GRRRRRRR”
“They are extremely slow at dealing with the sale of a house, we are currently into our 5th month and still no talk of exchange/completion date. Avoid at all costs. The biggest purchase in my life and these have made it so stressful I no longer feel excited about my new chapter ahead. AVOID at all costs”
“Avoid at all cost. No communication. No calls returned or emails responded to.
My solicitor tried and tried for a week to no avail. Nearly lost us our buyer.”
“Absolute joke of a firm, avoid like
the plague.
Zero communication with regards to updates despite numerous requests and phone calls.
I’ve lodged a formal complaint because my case has progressed at an unreasonably slow pace and this hasn’t even been responded to.
If you’d like to be completely ignored, have your buyer’s solicitor ignored, if you’d like a conveyancer who doesn’t look at your case for weeks on end and tells lies saying they’ve completed work when they haven’t or tell you that they will update you and then don’t bother then these are guys for you 👍🏻
They’ll respond to this review and ask me to provide details of my case so they can look into it but that is also lies because I’ve already done this and had no response.
The only option I have now is to escalate our case to the director but to be honest if he’s happy for his firm to operate in the way I’ve described then I don’t really hold out much hope of satisfactory and timely response.
Our last hope is to instruct a new Solicitor to start the process from scratch and beg our buyer to wait for this to be completed otherwise we’ll lose our sale and the purchase of our new home and suffer a financial loss as a result.”
“I completely agree with all the negative reviews of DC Law. I'm first in a very small chain, buying from someone who is buying an empty house. That's it. My offer was accepted end of March and here we are nearly three months later and I've been informed that DC Law, who are acting for who is selling to me, have not even submitted the searches for the empty property that my seller is buying. So an unacceptably long delay so far, and a very long delay ahead, even though my legal work is done and I'm ready to complete! Judging by the other reviews, DC Law should be held to account for consistently providing such an appalling service.”
“AVOID AT ANY COST.
The most unprofessional firm I've ever dealt with. An utterly frustrating lack of communication for our sale, which was meant to be the most straightforward - no chain to a first time buyer. Yet, it's been almost 4 months (since the 3rd of March) and we don't even have an exchange date. We haven't heard from our case handler for two weeks. All the emails haven't been answered, numerous calls are ignored as well. And yesterday we received an OOO from our case handler (which is hard to believe with the stamp duty deadline approaching) with only a generic phone answer and no specific person to contact. I'm just speechless and appalled.
If only I could to give nil stars...”
“Offer accepted 30th March 2021.
Now, some 3-months later, I still haven't exchanged with my buyers. There is no onward chain and they are 1st time buyers. The property sold is on a sub 5 years old estate; the transaction here should have been remarkably simple and straight forward but it has been anything but.
At this point in time DC Law still have 20+ buyer enquiries to respond to that they 'haven't responded to fully' to date, according to my buyer's own solicitor, and this is now the 3rd round of said enquiries.
I can honestly, hand-on-heart say, that I have never experienced such terrible communication and bad service in my 40+ years, and I feel almost 100% powerless to do anything about it, and that is why I am writing this review here as it is about all I can do.
The root cause of the issue is, I believe, that I decided to let Purple Bricks suggest I use their recommended conveyancers. This firm (DC Law) is doing the Purple Bricks brand no good whatsoever. I should have paid the ~£300 that Purple Bricks's Ts & Cs said I would have to if I wanted to instruct a different conveyancer upon offer acceptance (because I deferred my fee rather than paying it up-front) – not that I was told this at the time of course, the agent conveniently left that critical piece of information out!
My advice for anyone who has used, or is using, Purple Bricks to sell is to steer WELL CLEAR of their recommended conveyancing firms, instead pay the £300 to get out of it if you've deferred your fee and instruct a conveyancer that actually communicates with their clients and will work with you on your transaction rather than what appears to be against you.
Finally, there is a lot of stock put into their eWay online transaction progress tracking system. This system does not really tell you anything; it is an elaborate document upload portal more than anything else. You cannot use it to contact your solicitor directly as you might expect. You can send an email from it, sure, and you will receive the standard response and then you'll never hear back from them again.”
“Think 3 times before working with them. They represented me to buy my property in 2019 and I now have to change my house and decided to use the solicitor suggested by the estate agent. It turned out that there is a restriction on my property and buyers solicitor asked me to get a "confirmation from DC Law that they have presented me to purchase the house and an ID1 from approved by DC Law".
They just say it is not their job and this has to be done by my "new" solicitor who is representing me to sell the property now but the buyers solicitor is insisting it has to be from DC Law. I offerred them to pay for their service, I "literally" been begging them to get the documents and the answer was always no. They don't even send me the confirmation that they have represented me even tho they have done it and I am totally stuck can't sell the property.
Now I am trying to find if I can escalate this situation to an ombudsman to be able to sell my property.
So be careful with who you are working with as you may need their assistance in future.”
“They are ignorant taking a long time to complete a sale and purchase my lander send them offer over and they have ignored it until I chase to them never answer email or query raised through eWay ,6 months and counting with hope that all will be finished before stamp duty deadline”
