Direct Pool Supplies NZ Reviews

Name: Direct Pool Supplies NZ
Address: unit 2, Cardiff, New South Wales
Rating: 3.84

3.8 Rating 37 Reviews

68 %

of reviewers recommend Direct Pool Supplies NZ

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Phone:

0493271843

Email:

jen@directpoolsupplies.com.au

Location:

unit 2,
Cardiff
New South Wales
2285

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m probably not the right person to ask this …. First of all it wasn’t ordered from the supplier,’ and now it’s gone missing. The communication is diabolical… AND I’m still waiting !!!!”

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Posted 1 year ago

“it took months for this to arrive, I had to source from somewhere else, now I have spare. Waste of money”

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Posted 1 year ago

“Terrible Company, you took 4 week to send my order, then you sent a different size to what I ordered. Now my e-mails are being ignored.”

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Posted 1 year ago

“I ordered 2 new filters for my spa hot tub filter. My previous supplier of 2 years ago no longer exists. I searched the product online, and ordered from Direct Pool supplies NZ, thinking this was a NZ company. Your staff have since informed me that on getting referred to your purchase system, the header does say Pool Supplies Australia. While this is correct, it misleads a New Zealand purchaser to call the company Pool Supplies NZ, when the product is coming from Australia. I even noted at the time of purchase, and emailed you, that it was illegal to advertise a price, then apply GST. New Zealand law is that if a price is advertised with no mention of GST, then the price advertised is inclusive of GST. Pool Sullpie did not respond to this comment. Obviously the same requirement for GST to be stated or included does not apply in Australia, but at this time I thought I was dealing with Direct Pool Supplies NEW ZEALAND! Then the product arrived, and it was the wrong size-I assume through a fault of mine in the order, though I have been unable to view the original order. So I followed your returns policy by email contact, but got no response. Then I email and again, getting a bit stroppy, and Brooke contacted me explains you had been very busy. I suspect you are probably not a bad outfit, but you can understand me not giving a 5 star rating, and you did ask for a survey! Kind Rgards, Simon”

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Posted 1 year ago

“I ordered two pairs of wonder brushes and only received a single pair. After sending an email to the sales team nothing was received 2 days. I then used the online chat explaining the situation, I did receive an acknowledgment email with the statement “ this will be investigated and we will get back to you ASAP” I’m in my 2nd day following the previous communications - still waiting nothing received. Its very easy problem to sort out, I ordered 2 pair the box is only big enough to contain a single pair. 1 pair is about $150.00 and 2 par is over $300.00 very easy to determine only a single pair was shipped please send the other pair which I paid for Thanks John Ofsoski”

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Posted 2 years ago

Direct Pool Supplies NZ is rated 3.8 based on 37 reviews