Duel Autocare Reviews

Name: Duel Autocare
Address: Unit 4.6, Tameside Industrial Park, Windmill Lane, denton, Manchester
Rating: 4.87

4.9 Rating 1,960 Reviews

97 %

of reviewers recommend Duel Autocare

About Duel Autocare:

Officially launched during the chaos of 2020, Duel Autocare had a clear mission to develop ‘The very best’ in detailing products. The opportunity to test, develop and fine tune ‘radically new automotive detailing products’ was paramount to our progression.
We believe we have achieved this with products and accessories that are unrivalled in the industry. 2021 heralded the Launch of ‘Flex Polymer Sealant’ - A 5 star reviewed product by Auto Express. This product simply blew the reviewers away, ‘we were seriously impressed with this innovative solution’. These superlatives are a simple reflection of the commitment and dedication that Duel places on new products and their development. The introduction of our Microfibre range, Duel Snowfoam Lance and the long awaited ‘Logic - Interior APC and Nitro Quick Detailer’ are further examples of how our high quality products build the brand and support detailers with the very best products.
2022 has witnessed the release of the long awaited ‘Element Hybrid Wax’, 14 months of research and development has led to a product beyond compare! We simply cannot wait to see how this product is greeted worldwide.
Duel has a surprising and unique quality!....We pride ourselves and our products on unparalleled customer satisfaction and service. We give a damn about the service and products we offer, we are not just here for a good time, we are here for a long time! Always pushing, always striving to offer the best in products and service provision in the industry. This is best exemplified by over 1500, 5 star reviews!
The energy behind this ‘Fuel for Duel’ are 2 committed and passionate car lovers dedicated to performance in every aspect automotive. A wealth of industry knowledge and inventive product development has
evolved into a multi-national brand and online community.
So how do we finish this passage of self promotion? How do we encourage a detailer to invest in our products? How about this......We are a British brand, established, developed and finely detailed in Britain, we are above all else MADE IN BRITAIN.

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Duel Autocare 5 star review on 2nd November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my application pad I paid for and the pink wax is not like the promotion video shows”

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Posted 1 month ago

“I never received my application pad I paid for and the pink wax is not like the promotion video shows”

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Posted 1 month ago

“Ordered on 30th June (delivery was expected 3rd-8th July) - not been shipped yet so won’t receive it for 8th. No contact from Duel to say why it hasn’t shipped - they state on website they will contact if they envisage a delay. Love the products you produce as they are genuinely up there with the best but this particular experience hasn’t been great.”

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Posted 5 months ago

Hi Lee, I am sorry to hear you are not happy with the delivery time on your TikTok order, which does state a delivery time of 5-8 working days, but you ordered during the Summer Sale and TikTok increased this time frame by an extra 2 days. You rightly state you have heard nothing from Duel regarding a delay, but that note you have read is regarding the website that we have full control of. Unfortunately, this is impossible to do on the Tiktok platform and it is Tiktok that provide the shipping. Duel has sent you 2 seperate emails asking for you to provide a contact number so that we can discuss the matter but to date we have had no reply. We value all our customers and rest assured we take all reviews seriously and we hope you can find the time to call us and discuss the matter further. Thank Duel Autocare

Posted 4 months ago

“Please be aware the products labelled as bosch aquatek do not fit the aquatek 135 Paying for 48 delivery also doesn’t exist, it’s 48 hours once Royal Mail receives it from duel autocare, ordered Wednesday wasn’t dispatched till the next Monday. Wouldn’t waste you’re time, sub par detailing products paying high end prices, no different to denom or carplan Was offered a 3 pound refund on a two orders of misled product advertisements totalling 18”

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Posted 6 months ago

Hi David, Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear about the issues you've encountered regarding the Bosch AquaTek compatibility and the delivery timeline. Your feedback is invaluable as it helps us improve our service and product descriptions. We understand the frustration regarding delivery times; we strive to ensure our customers are well informed. Unfortunately, once an order is dispatched, we rely on postal services for timely delivery, and delays can sometimes occur outside our control. As for the products, we continually work to match the quality expectations of our customers and do so on the vast majority. We aim to provide a satisfactory resolution, so please reach out to us if you'd like to discuss this further. Team Duel

Posted 2 months ago

“Two weeks still no product after £100”

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Posted 7 months ago

Hi Danny, All TikTok orders have an estimated delivery timeframe of 5-8 working days and you order for out for delivery one day later than advised which we apologise for. All TikTok orders are facilitated by TikTok through their partnership with Amazon, with an estimated delivery timeframe of 5-8 working days which TikTok do make very clear through there ordering process. Regrettably sometime delays can occur outside of our direct control once the order was processed by the shipping provider. That said, we have reviewed your order and we would like to clarify the timeline. Your order was placed on April 25th at around 9.30pm. When your review was posted on May 2nd, one week had elapsed since the order date, not two as stated by yourself. Subsequently, when you contacted us via TikTok on May 6th, this was two weeks following your order, not three. We did contact you through TikTok to help provide some information about this matter. Thank you for your order and we hopefully look forward to your future custom. Team Duel

Posted 6 months ago

“haven't received it as the number 33 of my address is missing even tho i updated my address so can't comment as i didn't get what i bought”

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Posted 8 months ago

We are sorry to hear you had a bad delivery experience. Having looked at your account I can see that the house number only appears on the billing address section of your information. These details are not shared when preparing and shipping orders. I have now updated your account so that the house number is now correctly in the shipping address section of your account. If we had been aware there was an issue at the time we would have dealt with this for you. Team Duel

Posted 2 months ago

“Wrong order”

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Posted 9 months ago

We are sorry to hear you had a problem with your order. Had you contacted us we could have assisted you with resolving it for you. Team Duel

Posted 2 months ago

“Didn't receive my order.”

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Posted 10 months ago

Hi Gareth, After looking into your order, it is very clear that you in fact cancelled your order and requested a refund. Thus resulting in you not receiving item. As I company we pride ourselves on being honest and providing a great service which is why we took the time to call and discuss the matter, but it is clear you did not wish to do so as you hung up the call. Reviews are vital for businesses to reflect the service/products provided, but in this case we fail to understand why we should receive a 1 star review for a product you didn't pay for. Team Duel

Posted 10 months ago

“Maybe great product. Didn’t arrive before Christmas even though ordered in advance of cut off date. Only been processed and shipped by Dual Autocare today so def not postal service”

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Posted 11 months ago

We are sorry to hear you had a problem with your order. Had we been made aware we would have resolved this for you. Without further information we cannot assist you. Team Duel

Posted 1 month ago

“I still haven't received my order!”

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Posted 11 months ago

Hi Egen, I am very sorry to hear your delivery is taking a little longer then you and Duel would like. Unfortunately as you are based in Germany, this does take a little longer and you are at the mercy of Customs. We really do appreciate all feedback as it helps us grow as a business, but on this occasion receiving a 1 star for something that is completely out of our control is maybe a little harsh. Team Duel

Posted 11 months ago

“This snowfoam does not compare to bilt hamber. I purchased it and very disappointed. Asked for a rufund and not granted. Don’t fall for the hype.”

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Posted 1 year ago

Hi Ryan, We are extremely sad to see this review but not surprised considering you did threaten us with bad reviews and social media comments because we refused to refund an item and pay for postage before you had returned the item. The attached conversation clearly shows you asking for both a refund and postage costs before you had even returned the item, followed by your flagrant threats. As I business we are extremely proud of our products and the service we provide but we can and will not refund any item before it has been returned regardless, you will find the same with any business. We did phone you to explain this and say we are more than happy to get the item collected and once we had received the item for testing, we could then refund the item, but you refused this offer. Reviews are a mechanism to provide genuine feedback about a company to help business owners develop their company whilst providing customers a crucial way to decide whether someone buys their product or uses your service. They are not a tool to be used as a way of extortion. TEAM DUEL

Posted 1 year ago

“I haven't yet received this even though next day delivery was selected.”

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Posted 1 year ago

Thank you Steven for your feedback. We can only assist with issues if we are made aware of your problem. We can look into the delivery status if you contact us directly with your order number. Team Duel

Posted 1 week ago

“I did not receive my parcel as the delivery left it outside except that all previous orders and this one very good”

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Posted 1 year ago

Thank you for your feedback Blake. We are sorry you had a delivery problem. Had you got in touch we would have helped you to resolve the situation. Team Duel

Posted 1 week ago

“Order a 30 pound box and only got three bottles and when u add it up it come two 25 and that with postage stay away from this company as they are a con they promise 30 pound plus 33% extra more like they take the 33% off u”

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Posted 1 year ago

“Usually I have a very good experience but this time the nitty gritty pre wash was lacking very badly. I’ve let it set for 2/3 minutes through a snowfoam lance, spray bottle and a pump sprayer. I believe I got a faulty batch. It caused me to struggle to do customers cars today and I hope someone can be in contact. Thanks”

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Posted 1 year ago

“I ordered 2 bottles from them, when I received my order 1 bottle was completely empty as the top was not secure, when I informed them I couldn't even get a response back.”

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Posted 1 year ago

“Sent wrong lance and then expected me to pay 3 quid plus postage for the extra fitting I already paid for”

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Posted 1 year ago

Hi Philip, I have looked into this issue and I can confirm you ordered a Quick Release SnowFoam Lance (NO FITTING) and a seperate Karcher K fitting. Unfortunately, you expected to receive an additional Karcher K fitting which was never ordered. My fellow Director has already emailed yourself explaining, if you require another fitting separately we would be happy to do this for you, at the same cost as it would have been if you had purchased with the lance originally. As a company we pride ourselves on customer service but in this instance we surely cannot be expected to supply an additional fitting for free and free postage. Hopefully this has helped to explain the situation. Thank you Team Duel

Posted 1 year ago

“Ordered on a Thursday paid for next day delivery but got it the following Tuesday I was going to buy more but taking my custom else where now”

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Posted 1 year ago

“Ordered 1 litre bundle and only got 500ml bundle”

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Posted 1 year ago

“I ordered one sent two paid full price for both why would I buy two without trying one first”

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Posted 2 years ago

Duel Autocare is rated 4.9 based on 1,960 reviews