Duel Autocare Reviews

Name: Duel Autocare
Address: Unit 4.6, Tameside Industrial Park, Windmill Lane, denton, Manchester
Rating: 4.87

4.9 Rating 1,960 Reviews

97 %

of reviewers recommend Duel Autocare

About Duel Autocare:

Officially launched during the chaos of 2020, Duel Autocare had a clear mission to develop ‘The very best’ in detailing products. The opportunity to test, develop and fine tune ‘radically new automotive detailing products’ was paramount to our progression.
We believe we have achieved this with products and accessories that are unrivalled in the industry. 2021 heralded the Launch of ‘Flex Polymer Sealant’ - A 5 star reviewed product by Auto Express. This product simply blew the reviewers away, ‘we were seriously impressed with this innovative solution’. These superlatives are a simple reflection of the commitment and dedication that Duel places on new products and their development. The introduction of our Microfibre range, Duel Snowfoam Lance and the long awaited ‘Logic - Interior APC and Nitro Quick Detailer’ are further examples of how our high quality products build the brand and support detailers with the very best products.
2022 has witnessed the release of the long awaited ‘Element Hybrid Wax’, 14 months of research and development has led to a product beyond compare! We simply cannot wait to see how this product is greeted worldwide.
Duel has a surprising and unique quality!....We pride ourselves and our products on unparalleled customer satisfaction and service. We give a damn about the service and products we offer, we are not just here for a good time, we are here for a long time! Always pushing, always striving to offer the best in products and service provision in the industry. This is best exemplified by over 1500, 5 star reviews!
The energy behind this ‘Fuel for Duel’ are 2 committed and passionate car lovers dedicated to performance in every aspect automotive. A wealth of industry knowledge and inventive product development has
evolved into a multi-national brand and online community.
So how do we finish this passage of self promotion? How do we encourage a detailer to invest in our products? How about this......We are a British brand, established, developed and finely detailed in Britain, we are above all else MADE IN BRITAIN.

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Duel Autocare 5 star review on 2nd November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I experienced an issue with Duel Autocare regarding an offer that was not fulfilled. After submitting a complaint and hearing nothing for over a week, I unexpectedly received a phone call from one of the joint owners, Lee. He explained the situation, and together we identified that the problem was due to a mistake in reading the dates of my order. Lee accepted responsibility for this error and assured me that I would be compensated for the inconvenience. Although I made it clear that compensation was not necessary, he insisted and promised to send me the details by text the following day. Unfortunately, no text ever arrived. A week later, feeling awkward about chasing something I had already said was unnecessary, I sent a polite reminder on November 14th. Since then, I have received no response and no compensation. The products themselves are very good, and I appreciated that the owner took the time to call me personally to resolve the issue. However, the lack of follow-up and failure to keep his word completely undermined that positive gesture. I am left disappointed—ironically more so than if no promises had been made in the first place.”

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Posted 11 hours ago

“Not really happy seen post on tik tok saying sam giving away free 500ml assault with every order over £30 so ordered 5 litres assault and 5 litres nitty gritty but received no free 500ml assault spent over £55 come on duel honour your customers and statements 🤷‍♂️🤔👎”

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Posted 1 month ago

Hi Michael, As we explained to you the giveaways do not apply to website orders which is the only order we could find under your name. You could not supply us with the order number for TikTok so that we could trace your order. We take our customer service seriously and always aim to give a good experience but without any information from you, this was not possible on this occasion. Team Duel

Posted 1 month ago

“Some good Some not so Overall not really worth it in my opinion Twice I've had the mystery box £100 Won't make the mistake twice”

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Posted 2 months ago

Hi Steven, Thank you for taking the time to share your experience. We're sorry to hear that the mystery box did not meet your expectations. We appreciate your feedback, which helps us improve our offerings. If you’d like to discuss your experience further, please don't hesitate to reach out. Team Duel

Posted 2 months ago

“Doesn't get all the fallout off not to happy tbh”

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Posted 4 months ago

“Shipping to europe is pricy. And when the package is in Europe you have to pay a fee for import. All in all my product from 8,95 costed me another 20,51 of extra’s. So I wouldn’t recommend ordering from outside of UK.”

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Posted 1 year ago

We are sorry that you are disappointed with shipping costs. Unfortunately this is not something we can control and we try to keep our shipping costs to a minimum. Fees for imports to Europe are subject to the laws of each country. We hope you enjoyed the product you purchased. Team Duel

Posted 1 month ago

“The air fresheners don't last at all and the snow foam it ok note special”

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Posted 1 year ago

We are sorry to hear you feel the air fresheners do not last. Without knowing your order details I cannot see which you purchased. If you need advice on how to get the best out of the snow foam, please get in touch. We can certainly try to help you get better results! Team Duel

Posted 1 month ago

“After bad service by Royal mil, not bad.”

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Posted 1 year ago

Thank you for you review Paul. We are sorry you had a bad experience with the Royal Mail delivery, this is not what we want to se happen to our customers. We are pleased the products have met expectation for you. Team Duel

Posted 1 month ago

“I ordered a Gift Card for my Son-in-Law’s birthday foolishly thinking it would arrive at least within a couple of days. (Usually something as small as a Gift Card can arrive as quickly as 24hrs later) But no, it seems to have been a massive palava. A simple process made complicated. Firstly it was sent by ParcelForce. God knows why when it could’ve easily gone in a regular envelope via First Class Signed for or Registered Post. The next problem was that the online American Style Address form somehow lost my house name on the address (I’m 100% certain I entered it) and it turns out ParcelForce were unable to deliver it. They obviously didn’t think to knock on a door and ask someone! I contacted ParcelForce who told me to contact the sender to get the address changed. The Duel Autocare Customer Service guys I spoke to were very helpful and rectified the address issue. The Gift Card finally arrived today. Duel need to change the design of the address form and use a UK based format that gets rid of having the street first and the property number/name second in the form of “Apt/Suite Number”. Nobody in the UK has an address like that. So overall a bit disappointed that it’s been a much bigger hassle to get the Gift Card than expected, however, my Son-in-Law really likes the Duel Autocare products so it’ll be an appreciated gift albeit a rather belated one.”

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Posted 1 year ago

“Got products on time. Some of the product were good but was very disappointed in the nitty gritty pre was expected more from it diluted it as was instructed but had very little clean power. Same withe the axis wheel cleaner. The glass cleaner good product and the interior cleaner good product flex worked well when applied but went to wash my car the next week and it only seemed to be working on the top half of the car the bottom half of the car the product lost its effect. Cloths and drying towel good products. Can buy other product that work better.”

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Posted 1 year ago

“Products seem good but their claim of next day delivery is misleading. I paid £5.99 for ‘next day’ delivery, and received the parcel 3 days later. No notice on the website that they meant ‘next working day’ and the company have shown no desire to do anything about the situation, despite me raising it with them.”

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Posted 1 year ago

“Ordered The New Car smell spray by the time i checked out with the delivery etc it ended up be a bit over £12 i feel that is a bit of a rip off. I will not order again for how small it was. Nice smell but a definite No no.”

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Posted 2 years ago

“Haven’t actually received the order yet.”

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Posted 2 years ago

“Poor information on web site and poor customer service”

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Posted 5 years ago

Hi Michael, Thank you for your feedback. We’re genuinely sorry to hear about your experience with our website and customer service. Your concerns are important to us, and we continually strive to improve in these areas. If you have any specific issues you’d like to discuss, please reach out to us directly. Team Duel

Posted 2 months ago

“Haven’t used it yet . That’s because I haven’t received it . Ordered last Friday yes Monday was a bank holiday so should have been sent out on Tuesday (as per Website . Today ( Thursday ) I received a email form Royal Mail saying we have received your Parcel . Hope it’s worth the wait and not Hype .”

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Posted 3 years ago

“My second order from duelautocare. This time i ordered before the 14.30hrs deadline 10.13hrs Thursday to be precise, got a received order email virtually striaght away so far so good, so i was expecting my order to arrive the next day Friday. Unfortunately that's where it all stopped, no further communicating was received from either duelautocare or parcel force even though i contacted duelautocare via messenger on the Friday. Whilst i understand that it was outside of working hours my son messaged out of hours about use a product and got a reply nearly instantly. After no communication until till Saturday from parcel force to say its on its way. The next day deliver was one of the important things that made my mind up to place the order.. i have no contact to apologise for the delay or any explanation as to why. very disappointed to say the least, considering that on the website it states that we will keep you informed if next day is not possible for any reason. Not sure that i will be ordering anymore products.”

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Posted 2 years ago

“Box damaged. 3 things missing. Was supposed to be a present.”

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Posted 2 years ago

Duel Autocare is rated 4.9 based on 1,960 reviews